Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4
(813 Reviews)
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product.
(
679 out of
784)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Posted by: Jem8
Verified Purchase:Yes
I’ve used otterbox cases before and they are great - really feels like the phone is actually protected.
This one has the bonus of being pretty too!
This one has the bonus of being pretty too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marilyn
Verified Purchase:Yes
I had just switched phones & wanted to
Protect my phone! I really like it, it has
already protected it as I dropped my phone!
It is just fine & glad it did protect it!
Protect my phone! I really like it, it has
already protected it as I dropped my phone!
It is just fine & glad it did protect it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jess
Verified Purchase:Yes
After having my last Otterbox for almost 5 years, I knew I would buy another, so I went with the clear case this time. I didn’t realize the case was in US $ (my own problem) so it was definitely more expensive than I would have liked to pay. Although the clear looks very nice on, it does smudge and scratch way more than I imagined it would. I’ve only had for a month, and the edges on the case are marked up. Knowing what I know now, I wouldn’t have gotten this case and would have gone with a plain black one. However,
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 24, 2021
Hi, Jess!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CarolE
Verified Purchase:Yes
I bought this about a month ago but ever since I put it on my iPhone it gets hot a lot. Any suggestions from anyone?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2021
Sorry to hear things are getting a bit heated with your iPhone lately. The Symmetry Series case really shouldn't be causing anything like that; have you tested to make sure your device isn't acting up when it's uncovered since this all began? Any chance this is due to the summer heat?
It might be worth checking with Apple to see if they have any insight about what might be going on. And please feel welcome to touch base with any further Otter questions or concerns, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
It might be worth checking with Apple to see if they have any insight about what might be going on. And please feel welcome to touch base with any further Otter questions or concerns, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Customer
Verified Purchase:Yes
I bought it recently and I was expecting a clear high quality case that I can see the phone through it as advertised.
The case isnt clear and I can't see the phone. The buttons are so hard to push.
The case isnt clear and I can't see the phone. The buttons are so hard to push.
Very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst case ever
on November 18, 2021
Posted by: Jr9964
Within few months, the case was covered with small scratches all over. This case is a waste of money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 19, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Picture not a good respresentation
on April 1, 2017
Posted by: CC123
I just received this case and may not keep it. The polka dots are not as shown . There is a shadow effect behind each one. Just wish the online picture was better.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: KSMP
Verified Purchase:Yes
You can't plug in the adapter without taking the entire case off--which is awkward and not easy to do. I would never have purchased this case had I known it had such a poor design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 21, 2017
Hi KSMP,
We are sorry that this Symmetry case is giving you trouble. Although we cannot guarantee that all third party accessories will be compatible with our products, you should not have to remove the case to use the charging port in most situations.
We would like to get more details on what is going on here so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Symmetry case is giving you trouble. Although we cannot guarantee that all third party accessories will be compatible with our products, you should not have to remove the case to use the charging port in most situations.
We would like to get more details on what is going on here so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com