Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4 out of 5
4.4
(813 Reviews)
Open Ratings Snapshot
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product. 
(
679 out of 784
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Customer Rating
4 out of 5
4
Great, but ...
on December 24, 2016
Posted by: Curtis E Mayle
Verified Purchase:Yes
Easy installation, handles drops well, right side button a bit stiff to depress, back is opaque, not clear (which was objective of choice).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Exactly what I wanted
on December 30, 2016
Posted by: Cosie
Verified Purchase:Yes
Perfectly clear. Soft edges. Light weight. Seems good protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Disappointed
on August 22, 2017
Posted by: Smdenu
Verified Purchase:Yes
I just received my new case. I was so excited to show off my new pretty rose gold phone in this clear case. After receiving it I noticed it was covered in scratches. Such a disappointment! I've always purchased Otterbox and have never had an issue until now. Wish I would have bought a cheaper case if I knew it was gonna be covered with scratches before I even got to use it.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
You had me at Vader
on December 8, 2017
Posted by: Wendy
Verified Purchase:Yes
Best case ever! This is my first Otterbox purchase and the service has been amazing. Love the product, feels good, looks good and most important I don’t feel like my phone will break again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It does it’s job
on March 3, 2019
Posted by: kk21
Verified Purchase:Yes
I bought this around a month ago, it’s not bad but it turned yellow lmao. Which sucks but it serves its purpose.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2019
Hi kk21,

Although it’s great to see that this Symmetry series is successfully keeping your iPhone safe, we apologize that the case decided to turn colors on you! Our tidy Otters would very much like to clean things up with a warranty claim, so please feel free to give them a call at 1-855-688-7269. They'll send over a spotless new replacement so that you can get back to pristine protection A.S.A.P.!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Purchase
on May 8, 2021
Posted by: jrlajara
Verified Purchase:Yes
I’ve had the clear case for over a month. Unfortunately it gets scratches easily. I would not recommend this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hi Juan,

Sorry to hear your case is all scratched up. Our products are designed to withstand a lot, but they aren't 100% infallible. As long as your device is scratch-free, we'll call this a win! What's better than that? Our warranty! Let's buff out those scuffs with a new one here: https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Scratches & fit
on November 21, 2016
Posted by: Kimsmit
I bought the case because my husband was really excited about his Otterbox. Because I have a Rosé colored iPhone 7, I chose the clear case. Unfortunately I'm not that excited about my Otterbox. It seems like the case has scratched the edges of the iPhone underneath and above the screen. I'm really disappointed about this, because I bought the case so I would not have these scratches. It Also feels like the screen lock button (on/off button) doesn't really fit. Like it had too much space.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Department, November 21, 2016
Hi Kim,

We’re sorry that your iPhone somehow got scratched while in this Symmetry case and that the power button is not fitting as well as it should. We completely understand why this would be disappointing and we absolutely want to help out with this unusual situation. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a new warranty replacement case lined up!

Best,
OtterBox Customer Service Department
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Failed to Disclose No Screen Protection
on March 4, 2021
Posted by: RicFas67
Verified Purchase:Yes
No where in the specifications was it disclosed that there was no screen protection. Otterbox became number 1 in protective cellphone cases by protecting the screen. Selling a protective case for your phone without protecting the display screen seems like a breach of the implied warranty of fitness for the purpose intended, a breach of the implied warranty of merchantability.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 8, 2021
Hi there.

We're sorry to hear that you were confused with your recent purchase. Our case descriptions will focus on the protections that our cases provide, and a majority of our cases don't actually have a built-in screen protector. We'll be sure to get your feedback passed up the ladder. If you run into any other issues, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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