Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4
(813 Reviews)
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product.
(
679 out of
784)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Posted by: Frannyhadouken
Verified Purchase:Yes
I've bought this same cover for my last 3 phones. It's gorgeous. Also i drop my phone like 8 times a day and i've never had one break when it's wearing this.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Turned a nasty yellow
on April 8, 2017
Posted by: ADavis
Iwanted a clear case, but I have seen others that turned yellow, so I was hesitant on getting this one. I went ahead with the purchase because I really wanted a clear case and it was an otterbox, a brand I love and trust to protect my phone. I bought the case on Jan 2017 and it's already starting to turn a nasty yellow around the perimeter. I'm absolutely disgusted by this. I wish I had trusted my gut and not bought this case because now I have to buy yet another case to replace it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 10, 2017
Hi ADavis,
We are truly sorry to see that this Symmetry Clear case has turned yellow around the edge. We completely understand why this is disappointing and we definitely want to help out with this abnormal predicament. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are truly sorry to see that this Symmetry Clear case has turned yellow around the edge. We completely understand why this is disappointing and we definitely want to help out with this abnormal predicament. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sgs2
Verified Purchase:Yes
I have had my case on a week I do not do anything crazy with my phone yet this case is already covered in deep groove scratches and looks horrible
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hey there Sgs2,
We're glad that this Symmetry series is finding its groove, but we apologize that it's doing so by maintaining some tough scratches! While these cosmetic complications shouldn't necessarily impact your overall protection, we definitely get it, and our awesome Otters would love to hook you up with a sleek new replacement. Please feel free to call them at 1-855-688-7269, and they'll get a warranty claim rolling in a matter of minutes!
Sincerely,
OtterBox Customer Service Team
We're glad that this Symmetry series is finding its groove, but we apologize that it's doing so by maintaining some tough scratches! While these cosmetic complications shouldn't necessarily impact your overall protection, we definitely get it, and our awesome Otters would love to hook you up with a sleek new replacement. Please feel free to call them at 1-855-688-7269, and they'll get a warranty claim rolling in a matter of minutes!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bee_
Verified Purchase:Yes
This case is expensive but it’s definitely worth its price. I have dropped my phone for probably three or more times on things like foot paths and there’s no damage to my phone whatsoever. However, a part of the case (clear case) does go yellow after a few months, but other than that, it’s worth the buy. If you’re looking for a protective case that will serve its purpose, then this case is definitely it.
I was a bit skeptical to buy online since I’m not a fan of online shopping, but I still tried it anyway and OtterBox did not disappoint. I have now bought from OtterBox two times - first time for myself and second time for my mum - and the second time around, the case came on the day it said it’ll come.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Clear Case is not Clear
on September 23, 2016
Posted by: LtJammer
I've been a long time Otterbox customer for 6 years. I bought this "Clear" Case to show off my Jet Black iPhone. I was disappointed to see that the back of the case is frosted and not crystal clear. My Jet Black phone looks matte black.
Written by a customer while visiting otterbox.com
Posted by: Miguel1045
Verified Purchase:Yes
Case is not clear like i thought
Would be good if it was clear
Would be good if it was clear
Written by a customer while visiting otterbox.com
Customer Rating
1
Turns yellow
on April 5, 2017
Posted by: Kristenb
I bought my clear case for my new iPhone 7 about 6 months ago. I choose otterbox because I know it is great against drops, but within the first couple of months I noticed it was starting to yellow and now 6 months later my phone case looks disgustingly yellow!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 6, 2017
Hi Kristen,
We’re sorry that this Symmetry Clear case has turned yellow around the rim. This is understandably disappointing and we certainly want to rectify this unfortunate predicament.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Symmetry Clear case has turned yellow around the rim. This is understandably disappointing and we certainly want to rectify this unfortunate predicament.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kayleero13
Verified Purchase:Yes
I’ve had this case a little over a week and it already has a deep scratch on the back and several shallow scratches all over the back. The description of this case on your website specifically states this case is scratch resistance and it obviously isn’t. I’m not happy with this case as Otterbox normally has the best quality cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 6, 2018
Hey Kayleero13,
We apologize that this Symmetry series is looking a little scuffed up! This case is specifically designed to take on the impacts and keep your iPhone safe from scratches. As long as that device is looking okay, we'll still call this a win and cut straight to the part where we set you up with a warranty replacement. Just call our friendly Otters at 1-855-688-7269, and they'll set this up for you right away!
Best,
OtterBox Customer Service Team
We apologize that this Symmetry series is looking a little scuffed up! This case is specifically designed to take on the impacts and keep your iPhone safe from scratches. As long as that device is looking okay, we'll still call this a win and cut straight to the part where we set you up with a warranty replacement. Just call our friendly Otters at 1-855-688-7269, and they'll set this up for you right away!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com