Customer reviews from frigidaire.com
Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.3
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
476
4 Stars
173
3 Stars
69
2 Stars
32
1 Star
27
87%of customers recommend this product.
(
129 out of
149)
Customer Reviews for Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
3
Water dispenser
on August 27, 2019
Posted by: cgrass
Is there a way to chill the water? I live in Scottsdale AZ where tap water is already warm. Unless you fill the glass with plenty of ice, it's undrinkable. I've had several refrigerators with water dispensers that chill the water well below tap water temperature. Please let me know if there's a setting I missed
Response from frigidaire.comBy Online Outreach Specialist, August 29, 2019
Hey, cgrass! Thank you for taking the time to provide us with your valuable feedback.
Unfortunately the water coming from your refrigerator will not be cold and will most likely be the temperature of that of your tap water. This is due to the fact that the water lines have to run through heated areas of the refrigerator and will eventually pass through close to the ice maker to raise the temperature of the water slightly.
If I could relate it to the water that is in a garden hose; the water in the hose that has been sitting will be warm until water is constantly moving through the line, becoming cooler. This is the same type of effect of the water passing through your refrigerator.
I hope this helps! Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Unfortunately the water coming from your refrigerator will not be cold and will most likely be the temperature of that of your tap water. This is due to the fact that the water lines have to run through heated areas of the refrigerator and will eventually pass through close to the ice maker to raise the temperature of the water slightly.
If I could relate it to the water that is in a garden hose; the water in the hose that has been sitting will be warm until water is constantly moving through the line, becoming cooler. This is the same type of effect of the water passing through your refrigerator.
I hope this helps! Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Counter depth fits and works.
on October 9, 2019
Posted by: Bonded Bill
[This review was collected as part of a promotion.] Spacious and functional. Does the trick. Fits nicely into the space.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very roomy!!
on October 10, 2019
Posted by: Hollym
[This review was collected as part of a promotion.] I bought this when I moved into my new house. I needed a refrigerator that fit into a framed in area. I was concerned that because it wasn’t as deep as a conventional refrigerator I thought space would be comprised. Surprisingly it accommodates everything that my old refrigerator did which was also a Frigidaire! Very pleased.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed. I wanted a cold drink of water.
on October 15, 2019
Posted by: nonethe less
[This review was collected as part of a promotion.] Makes too much noise. something one doesnt know until you buy one and read the instruction manual
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 16, 2019
Hi, Nonethe Less! We appreciate you taking the time out to share your feedback with us. We understand that some sounds from your refrigerator can be clamorous. Your refrigerator may make many sounds, such as vibrating or humming; which are apart of the normal operations. You are able to view any normal operational sounds in the Use and Care Guide, with the following link, http://manuals.frigidaire.com/prodinfo_pdf/Anderson/A05947004en.pdf.
Should you experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST.
Kindly,
Ciara
Should you experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Could Be Better
on November 13, 2019
Posted by: wolfgang58
[This review was collected as part of a promotion.] We're very happy with the look, the water filter and ice maker. One of the shelf lids for the fruit/crisper rollers has broken and the vents seem to ice up on a regular basis. Not that surprising based on what others have said but not the quality we were expecting for the $$.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 14, 2019
Hi, Wolfgang58!
Thank you for sharing your experience. If you are seeing frost or ice forming on your vents, please ensure first that there are no food items blocking airflow! If your items are clustered close to the back vents, they may be trapping air and causing frost to form. You may also check the door seals for any air leaks or damage. We would be happy to assist you with any further troubleshooting and the cover for your crisper drawer! Feel free to give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. If you are seeing frost or ice forming on your vents, please ensure first that there are no food items blocking airflow! If your items are clustered close to the back vents, they may be trapping air and causing frost to form. You may also check the door seals for any air leaks or damage. We would be happy to assist you with any further troubleshooting and the cover for your crisper drawer! Feel free to give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Ice maker leaks water
on November 19, 2019
Posted by: Tan25
I really like this fridge because it has a lot of space for my groceries but the ice maker broke. It doesn’t make ice anymore it just leaks water.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 21, 2019
Oh no, Tan25! We certainly apologize for any matters that you have experienced with your ice maker. Please know that we make every effort to produce quality prodoucts and your experienced does not go unnoticed.
So that we are able to properly assist you and ensure that your ice maker is working as designed. Feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Kindly,
Ciara
So that we are able to properly assist you and ensure that your ice maker is working as designed. Feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezes food in the refrigerator and no ice
on November 24, 2019
Posted by: Jon he
Had this fridge for less than a year. Food constantly freezes in the refrogerstor section and the ice machine only sporadically works. We have tried to change the temp settings but it doesnt help. I think the ice water line freezes and needs to thaw but unfortunately it is a major pain to turn the fridge off every few weeks to make it the ice work again.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 25, 2019
Hey there, Jon he! Thank you for taking the time out to share your experience with us. Some tips that can alleviate your freezing matter is to ensure that the door is closing and sealing properly. Also, ensuring that the vents are not blocked can prevent any freezing matter. Blocking the vent can restrict the airflow preventing it from cooling as designed.
A helpful tip that can help with your ice maker concern, is to ensure that the water filter has been changed and inserted properly. If the water filter has not been changed within six months, it can cause matters with the ice maker.
If the information provided, does not resolve any of your concerns, please reach out to us via live-chat or at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience.
Kindly,
Ciara
A helpful tip that can help with your ice maker concern, is to ensure that the water filter has been changed and inserted properly. If the water filter has not been changed within six months, it can cause matters with the ice maker.
If the information provided, does not resolve any of your concerns, please reach out to us via live-chat or at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Ice maker very slow
on December 9, 2019
Posted by: Mikede123
We bought this unit about two or three weeks ago and Love the way the units laid out. However icemaker is very slow when making new ice. Will only make about a quartet of ice in 24 hr period. Has anyone else experienced this?
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 13, 2019
Hello Mikede123.
We appreciate you taking the time to share your experience. Please accept our apology for any inconvenience this has created.
This ice maker should produce 2.0 to 2.5 pounds of ice per 24 hours. Have you noticed if the water stream from the dispenser has weakened? This can affect the ice production.
If you would to speak about these matters with us directly, please give our customer service team a call. Our team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
We appreciate you taking the time to share your experience. Please accept our apology for any inconvenience this has created.
This ice maker should produce 2.0 to 2.5 pounds of ice per 24 hours. Have you noticed if the water stream from the dispenser has weakened? This can affect the ice production.
If you would to speak about these matters with us directly, please give our customer service team a call. Our team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com