Customer reviews from frigidaire.com
Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.3
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
476
4 Stars
173
3 Stars
69
2 Stars
32
1 Star
27
87%of customers recommend this product.
(
129 out of
149)
Customer Reviews for Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
3
A little disappointed
on February 23, 2019
Posted by: Rachel1717
from Ft. Worth, TX
[This review was collected as part of a promotion.] I couldn't believe that the water comes out unchilled! I thought something was wrong with the water feature but when I looked in the manual there was a tiny box that said the water is not cold, to use ice or a chilled glass. I've never heard of water coming out unchilled. Also, be careful putting items too close to the ice maker, it will freeze them (that's in the refrigerator section). I like the drawers in both the fridge and freezer sections and it fits perfectly in my space
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , February 28, 2019
Hello, Rachel1717! Thank you for your feedback! We sincerely apologize for your disappointment in your Frigidaire 21.7 Cu. Ft. French Door Counter-Depth Refrigerator. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference. If you ever have any questions regarding your appliance, please contact us directly at 1-888-203-1389, M-F 8:30 am to 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great products; has issues.
on March 20, 2019
Posted by: ezhayawhite
from Salisbury, MA
[This review was collected as part of a promotion.] From initial delivery, issues with ice maker and freezer door. Ice maker donut rubber seal did not seal, so there was a leak inside the fridge. Freezer door makes a loud click when opening. Best freezer I've ever had though, ice cream is hard. And the black stainless is very sexy, for a fridge.
I would recommend this to a friend!
Response from frigidaire.comBy Derrick, Online Outreach Representative, March 22, 2019
Hello, ezhayawhite.
We appreciate your review and rating.
I am happy to learn you are loving the “sexy” finish and performance of your fridge. I am bummed out to hear about the matter with your icemaker and freezer door. I can understand your concern.
I am confident our specialists along with the authorized service provider team will be able to pinpoint the issue you are experiencing.
Please keep us updated on your service call. We can be reached at 888-203-1389 and our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, feel free to send us an email to socialcare@frigidaire.com.
Regards-
Derrick
We appreciate your review and rating.
I am happy to learn you are loving the “sexy” finish and performance of your fridge. I am bummed out to hear about the matter with your icemaker and freezer door. I can understand your concern.
I am confident our specialists along with the authorized service provider team will be able to pinpoint the issue you are experiencing.
Please keep us updated on your service call. We can be reached at 888-203-1389 and our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, feel free to send us an email to socialcare@frigidaire.com.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice but some issues
on March 21, 2019
Posted by: NGrime
from Citrus Heights, CA
[This review was collected as part of a promotion.] The fridge looks good but it makes a lot of strange noises, especially after closing the doors every time. It's a wheezing whining down noise. Also, the ice machine stopped making ice after 6 months. Bought and changed the water filter but it did nothing, still working on the issue, so no ice. It's ok but would not buy again.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator!
on April 11, 2019
Posted by: JIMNat
from Hampstead, NC
[This review was collected as part of a promotion.] Needed a new refrigerator. Look all over to purchase a refrigerator that was counter depth. This one had many features I wanted and was counter depth also. My kitchen cabinets are gray and the side of this refrigerator are gray. WOW, I lucked out. Some reviewers were stating how much they could fit in this refrigerator and I thought yea the must not have a lot. But, WOW, I empty the spare refrigerator and still had lots of room for more. I love this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Time will tell
on July 8, 2019
Posted by: BigJohnHenry
from Hilliard Ohio
[This review was collected as part of a promotion.] I have owned this fridge less than a month. It was coated in a plastic film that was extremely difficult to remove. It still has plastic showing in quite a few areas. Last fridge lasted 7 yrs. and the repairman recommended Frigidaire. If I had realized How much the finish shows smudges and fingerprints I would have picked a different Finnish. The dust cover in back is a low grade cardboard and was ripped by the installer when trying to find a water leak. The plastic for drawers and shelves looks like it would be easy to break.The fridge made a loud non typical high speed tapping noise for a little less than a minute once but that has not happened again since. Didn't notice the shelves were not extendable in the store. The controls are difficult to see. There is no alarm when leaving the door open.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 11, 2019
Hi, BigJohnHenry! We apologize that you are not fully content with your purchase, and thank you for taking the time out to provide us with your feedback. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We understand that removing the protective plastic can be tedious. Using warm water and mild soap with a soft cloth can certainly help alleviate this matter. Also, this model comes with a door ajar alarm. If the freezer or fresh food doors have been left open for five minutes or more, an alarm will sound and the door ajar indicator will illuminate on the display.
Although your refrigerator is not smudge-proof, you are able to clean the exterior using soap and water or a non-abrasive cleaner, to resolve any smudges that can possibly appear on the finish.
Should you ever need any immediate assistance or have any questions, feel free to reach out to consumer care at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Although your refrigerator is not smudge-proof, you are able to clean the exterior using soap and water or a non-abrasive cleaner, to resolve any smudges that can possibly appear on the finish.
Should you ever need any immediate assistance or have any questions, feel free to reach out to consumer care at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Product
on July 16, 2019
Posted by: bull12
from Dayton Ohio
Refrigerator failed in less than a year. Would not recommend to anyone.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 18, 2019
Hi, Bull12!
We certainly understand your concern, and are sorry to hear that your refrigerator has been experiencing an issue! In researching your file, we were able to get in contact with your technician and expedite the parts needed to complete the repair. They should be contacting you to schedule an appointment! If you have any further questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we can continue to assist you.
Best,
Ashton
We certainly understand your concern, and are sorry to hear that your refrigerator has been experiencing an issue! In researching your file, we were able to get in contact with your technician and expedite the parts needed to complete the repair. They should be contacting you to schedule an appointment! If you have any further questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we can continue to assist you.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly made
on July 23, 2019
Posted by: Moe C
First time I bought at Frigidaire and will be the last time. Poorly made
The crisper's freezing bags of lettuce , followed instructions in your manual , made no difference. Roller on one of the crisper's snapped off. This all happen with 6-8 months after purchase. Several emails, had your local warranty company, come out. The technician stated we needed a new board and this was his 5th board he had to replace for other customers.. 2 weeks later still waiting for parts because they are on back order.
The crisper's freezing bags of lettuce , followed instructions in your manual , made no difference. Roller on one of the crisper's snapped off. This all happen with 6-8 months after purchase. Several emails, had your local warranty company, come out. The technician stated we needed a new board and this was his 5th board he had to replace for other customers.. 2 weeks later still waiting for parts because they are on back order.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 26, 2019
Hello, Moe C. Thank you for providing your feedback. We understand your concerns regarding your refrigerator. We are happy to our authorized service provider has been assistance with restoring your refrigerator. We thank you for your time and for being a valued customer. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Huge Disappointment
on August 16, 2019
Posted by: tinytaz
A repairman will be making his third trip to try to repair this. The ice maker has not worked correctly since we first purchased it. Plus I have lost an enormous amount of food from the refrigerator because it froze. If it is not fixed this week I want it replaced as soon as possible. (Understand why the product has been discontinued, it is horrible.)
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 21, 2019
Hello, tinytaz.
Thank you for stopping by and sharing your experience with us. This is not the experience we would like you to have with one of our refrigerators.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
I am disappointed to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I have reached out via email to review your concerns about the recent events with your fridge and service calls.
Best Regards-
Derrick
Thank you for stopping by and sharing your experience with us. This is not the experience we would like you to have with one of our refrigerators.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
I am disappointed to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I have reached out via email to review your concerns about the recent events with your fridge and service calls.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com