Customer reviews from frigidaire.com
Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.3
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
476
4 Stars
173
3 Stars
69
2 Stars
32
1 Star
27
87%of customers recommend this product.
(
129 out of
149)
Customer Reviews for Frigidaire - 21.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Don’t waste your money
on March 13, 2019
Posted by: Nlpooh
from Cumming, GA
[This review was collected as part of a promotion.] We bought this new for our new house and, shortly thereafter, it started acting strange. It makes funny noises and freezes everything in the fridge. We had a repairman come out a month ago and still don’t have our “part”.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, March 14, 2019
Welcome to the family, Nlpooh! We appreciate you taking the time to write to us. We're sorry to hear that your experience has not been positive.
I understand that you have concerns pertaining to the sounds you're hearing and the refrigerator freezing all of your food. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I understand that you have concerns pertaining to the sounds you're hearing and the refrigerator freezing all of your food. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful
on March 27, 2019
Posted by: Ram913913
from Arizona
[This review was collected as part of a promotion.] I really did think about what type of refridgator I was going to purchase. But when I saw this one I was blown away by it look and then it's features.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Would not purchase again
on June 19, 2019
Posted by: vidadaist
from California
Less than 2 months old and has to have a new motherboard, or some such thing. Freezes food at various spots inside, event though the temp is turned down to 39 degrees for the fridge. Ice maker clogs, beeps, then drops a load of ice onto the floor. Another four hours of my day waiting for the repairman to return. Certainly did not get what I paid for.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 3, 2019
Hello, Vidadaist! Thank you for your feedback! We sincerely apologize for your experience with your 21.7 Cu. Ft. French Door Counter-Depth Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Uneven temperature in the refrigerator
on June 20, 2019
Posted by: gzip
from New York, NY
[This review was collected as part of a promotion.] After three visits by an authorized technician, I am still disappointed by the performance of my new (2.5 months old) refrigerator. The temperature in the refrigerator section is uneven. Items in the back get frozen, even vegetables in their designated drawer. Furthermore, the appliance occasionally emits noises that I previously heard only in old refrigerators, often indicating a failing pump. It seems to struggle in hot and humid weather.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 3, 2019
Hello Gzip. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Just ok
on June 23, 2019
Posted by: jacklynn4
from Massachusetts
I've used the refrigerator for about a month now. Refrigeration is very "spotty," with areas the freeze food and areas that seem to be ok. It runs very, very cold. I adjust the temp (I've been keeping it at 43 and things seem a bit better.) It also very loud and not fingerprint proof. I would not buy this model again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 6, 2019
Hey, jacklynn4! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
The recommended temperature is 37 degrees, but if your food is freezing, it's recommended to adjust the setting to a warmer setting.
We also understand that the refrigerator is a little loud and not fingerprint resistant. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please feel free to contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
The recommended temperature is 37 degrees, but if your food is freezing, it's recommended to adjust the setting to a warmer setting.
We also understand that the refrigerator is a little loud and not fingerprint resistant. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please feel free to contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very disappointed!
on October 31, 2019
Posted by: Contessa
[This review was collected as part of a promotion.] Very disappointed!I bought my Frigidaire at the end of June and have had to have a repair person here twice. Now I have been without an icemaker for a week waiting for parts. I am a senior citizen and recently Broke my arm. Due to the malfunctioning ice machine I’ve had to mop a ton of water out of the refrigerator over and over again very difficult for me.This water ruined a lot of food and made life very difficult for me. So, Needless to say I’m not very happy.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 4, 2019
Hello, Contessa.
Thank you for sharing your feedback. We deeply apologize for your experience. We completely understand your concerns regarding your position. We are happy to learn your refrigerator is in the process of being restored. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for sharing your feedback. We deeply apologize for your experience. We completely understand your concerns regarding your position. We are happy to learn your refrigerator is in the process of being restored. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Ice Maker & Frozen Food
on November 10, 2019
Posted by: BlueFamily
[This review was collected as part of a promotion.] We are very disappointed with our purchase. The ice maker no longer works and the refrigerator freezes half of our food. Wish we had selected something totally different.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 13, 2019
Hello, BlueFamily.
Thank you for providing your feedback. We apologize for your experience with your refrigerator. We would love the opportunity to change around your feelings. Please check your email for additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for providing your feedback. We apologize for your experience with your refrigerator. We would love the opportunity to change around your feelings. Please check your email for additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
refrigerator
on June 10, 2020
Posted by: errnie
[This review was collected as part of a promotion.] Water dispenser does not give cold water. Also, anything stored towards back of refrigerator freezes solid. Temps. are 0 for freezer and 38 for refrigerator
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 18, 2020
Hello, Errnie!
Thanks for your feedback. Here is some information regarding your concerns. The water dispenser is not designed to chill water, for colder water add ice to the cup or container. Food may freeze if the temperature sensor is covered or if food is covering the air ports. If you need further assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. Here is some information regarding your concerns. The water dispenser is not designed to chill water, for colder water add ice to the cup or container. Food may freeze if the temperature sensor is covered or if food is covering the air ports. If you need further assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com