Customer reviews from Mattel Shop
Hot Wheels - Super Ultimate Garage Play Set - Multicolor
Average customer rating
3
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
41
4 Stars
11
3 Stars
4
2 Stars
25
1 Star
35
47%of customers recommend this product.
(
49 out of
105)
Customer Reviews for Hot Wheels - Super Ultimate Garage Play Set - Multicolor
Customer Rating
1
Dissatisfied and Disappointed!
on December 30, 2019
Posted by: DanP
from OKC
We bought this for our grandson and expected the same quality we have come to know from Matel. However, we are so dissapointed when the cars started getting stuck between the auger and the support wall.
No, I would not recommend this to a friend.
(click to see the video)
Response from Mattel ShopBy Mattel, January 2, 2020
We're truly sorry your elevator isn't working properly. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
An amazing Hot Wheels set for kids
on October 4, 2017
Posted by: Amanda H
from Jamesport, MO, United States
[This review was collected as part of a promotion.] This is an amazing Hot Wheels set for kids of all ages. I remember playing with Hot Wheels cars as a kid. I would go over to my aunt's house and my cousin would pull out his big plastic road mat. We would drive our cars all over the mat, and spend hours playing with them.
This set is so much better! First off, it's huge! It is over 3 feet tall! This makes an amazing play place for my kids! It comes with 4 cars and 1 plane, but it is able to actually hold up to 140 cars. This is way more than my kids have. We have about 20 cars. However, it's wonderful that it's able to hold that.
Now, due to the size, you do want some space set apart for this monster. It's not exactly a huge space taker. It does need a bit of room to be set up and allow your kid(s) to play with it. I actually cleaned out my kids closet and set that up as their Hot Wheels play room.
This is quite possibly one of the best toy sets my kids have had. I did get this free to test and review, but all opinions are my own.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
5
Wish I had these growing up
on September 15, 2017
Posted by: sean_2008_24
from New Brighton, PA, United States
[This review was collected as part of a promotion.] This was way bigger than I thought or I didn't look into it more as its huge and my sons going to love it as I am saving for his birthday at the end of the month. This comes with directions and all the pieces needed to build a super garage that I wish I had growing up for my cars. This makes it feel like a real future garage with maybe what can be outside sections to travel on. The pieces are made with durable plastic and nice they tossed in a few cars. The cars glide easily on the tracks and your kid will love this!!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Less quality
on January 30, 2019
Posted by: wolter
We played 5 minutes with our son and the slider from the gorilla was broken (the grey part).
To less quality for this hight price. 1 mm plastic for the slider constroction is to less. If my son could play longer with this toy the overall rating could be higher.
To less quality for this hight price. 1 mm plastic for the slider constroction is to less. If my son could play longer with this toy the overall rating could be higher.
Response from Mattel ShopBy Mattel, Consumer Services, January 31, 2019
We're so sorry to hear this! For assistance, please reach out to our Consumer Services team. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop
Customer Rating
1
Could be really fun but...
on December 29, 2020
Posted by: Lb1010
from Minnesota
Got this for my kids for Christmas and we will be returning. It is huge and really fun looking but even the cars they send get stuck in the elevator contraption. Makes it really frustrating to play. A lot of money for something that doesn't work.
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, December 30, 2020
We're sincerely sorry your cars get stuck in the elevator! That's definitely not the experience we want for your family! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Elevator making terrible noise
on May 30, 2020
Posted by: kmklausing
from Owensboro
[This review was collected as part of a promotion.] The elevator makes a terrible sound like something is getting stuck. I am so disappointed with this! My boys love this but the sound it makes with it get stuck or jammed is terrible.
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, June 3, 2020
We're sorry your elevator isn't working properly! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
Love it
on April 27, 2019
Posted by: Patricio
from Ca
I like the tork screw and how many cars fit! It is a wonderful product.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Elevator is a joke.
on November 25, 2017
Posted by: Kdrummo
from York, NE, United States
Bought the super ultimate garage for my son. He was so excited waited a month for it. After putting it together the elevator kept making a fast clocking noise like something was stuck. But there were no cars and the gorilla was off. Took the spiral elevator off and it was bent. Taking it back first thing in the morning.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, November 28, 2017
We're sorry to hear that the Super Ultimate Garage was having some issues! Our team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop