Customer reviews from philips.com
Philips Norelco - Star Wars Dark Side Shaver - Black/Red
Average customer rating
4.2
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
531
4 Stars
156
3 Stars
62
2 Stars
48
1 Star
54
81%of customers recommend this product.
(
645 out of
795)
Customer Reviews for Philips Norelco - Star Wars Dark Side Shaver - Black/Red
Posted by: Dennis48
Gender:Male
Verified Purchase:Yes
It is easy to use, light weight, holds charge for good length of time, adjustable for type of beard and is very quiet.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Product is not working Properly,
on April 16, 2021
Posted by: Parvesh
Gender:Male
Product is not working Properly, It did not shave all the hair
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 21, 2021
Hi Parvesh,
We're sorry to hear your shaver did not work. It may be faulty so we'd like to help you out. Therefore, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear your shaver did not work. It may be faulty so we'd like to help you out. Therefore, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Acceptable shave, but many irritating features
on April 18, 2021
Posted by: antedeluvian
Gender:Male
Verified Purchase:Yes
This is my 5th Philips. Up till now each has been an upgrade. I am not sure that it was this time. My last razor was the Philips that tugged on the hair and then cut it. The new razor does not cut as close (if memory serves), but on the plus side I don't get ingrown hairs from the new razor. The new razor follows the contours of my face well and with enough time and different speed settings achieves an acceptable shave.
However Philips appears to have designed the 9000 for the self cleaning feature. I am not prepared to go to the expense of cartridges for the cleaner or the environmental waste. The cleaner is also too bulky for travel. Manual cleaning is not too difficult but the opening of the head is a little finicky. In addition the space for hair collection in the razor head is quite small so it must be cleaned frequently. The 9000 also does not come with a cleaner brush.
The fact the the edge trimmer is completely separate is another minus- it can easily be misplaced and there is not even a pouch for it in the travelling case.
There are symbols on the control panel that are unexplained. For instance at the bottom there is a symbol of the head with directional arrows and an exclamation mark. What is Philips trying to tell me? Above the speed setting on the right is an Undo arrow, meaning what?
Finally, I guess for safety's sake the razor cannot be used when connected to the charger. That means that when the batteries die, they either have to be replaced, or you will need a new razor.
Response from philips.comBy Philips Consumer Care, April 21, 2021
Hi there,
Thank you for taking the time to share your experience and write this elaborate review. It's truly appreciated. We want to thank you for the feedback provided here. As for the symbols, the exclamation mark means the shaver is overheating. The symbol with the shaver head and directional arrows, mean that we advise you to change the head of the shaver.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your experience and write this elaborate review. It's truly appreciated. We want to thank you for the feedback provided here. As for the symbols, the exclamation mark means the shaver is overheating. The symbol with the shaver head and directional arrows, mean that we advise you to change the head of the shaver.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Grizzly Gramps
Gender:Male
Verified Purchase:Yes
Battery lasts almost 3 weeks between charging, like the shaving it does on high speed
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Bobalouie
Gender:Male
Verified Purchase:Yes
Excellent shaver. I preferred the old flip up trimmer. Cleaning solution just 5 times too.expensive. You need to provide cheaper bulk cleaner lubricator. Cuts well. Cleans up easy
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I am very happy with the shaving experience overall. I shave every day, I have a strong beard, and I do not have sensitive skin.
I empty and rinse the head under the faucet after each shave, but I cannot tell is the blade housing is clean or not without removing the parts on top of the blade. This is a minor annoyance. I have only used the cleaning cycle once and cannot comment on its effectiveness. Still very happy with the shave, which is criteria #1.
I empty and rinse the head under the faucet after each shave, but I cannot tell is the blade housing is clean or not without removing the parts on top of the blade. This is a minor annoyance. I have only used the cleaning cycle once and cannot comment on its effectiveness. Still very happy with the shave, which is criteria #1.
Written by a customer while visiting philips.com
Customer Rating
4
lacking travel charger
on June 3, 2021
Posted by: Mischa40
Gender:Male
Does not have a travel charger, meaning that I have to bring along my Qi charger. Added weight and volume and not good for vacation travel.
Written by a customer while visiting philips.com
Customer Rating
5
Best shave ever!
on June 6, 2021
Posted by: Dan23024
Gender:Male
After year of electric shaver disappointment I tried this one. I can believe the difference. It better than a blade.
I would recommend this to a friend!
Written by a customer while visiting philips.com