Customer reviews from philips.com
Philips Norelco - Star Wars Dark Side Shaver - Black/Red
Average customer rating
4.2
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
531
4 Stars
156
3 Stars
62
2 Stars
48
1 Star
54
81%of customers recommend this product.
(
645 out of
795)
Customer Reviews for Philips Norelco - Star Wars Dark Side Shaver - Black/Red
Customer Rating
1
This product made shaving more difficult
on January 14, 2022
Posted by: I'm disapointed
Gender:Male
[This review was collected as part of a promotion.] This product did not shave as well as my older less complicated model
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 17, 2022
Hi ,
Thanks for your review, we are really sorry to hear of your shaving experience so far, and would really like to help you improve the situation.
The Philips Norelco 9300 is one of our most advanced shavers, so it may take a bit more time to get used to the new features if these were not included with your previous shaver. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. This model will help you to achieve the perfect circular movements thanks to it's motion sensor control. At first you may not get as close a shave as you expect, or your face may even become slightly
irritated. This is normal since your beard and skin will need time to adjust. Invest 3 weeks and you’ll soon experience the full joy of your new shaver.
We hope this helps, if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review, we are really sorry to hear of your shaving experience so far, and would really like to help you improve the situation.
The Philips Norelco 9300 is one of our most advanced shavers, so it may take a bit more time to get used to the new features if these were not included with your previous shaver. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. This model will help you to achieve the perfect circular movements thanks to it's motion sensor control. At first you may not get as close a shave as you expect, or your face may even become slightly
irritated. This is normal since your beard and skin will need time to adjust. Invest 3 weeks and you’ll soon experience the full joy of your new shaver.
We hope this helps, if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Love it!
on March 4, 2022
Posted by: Bubba Gump
[This review was collected as part of a promotion.] Works great and it cleans itself. Gives a nice close shave. What more could you ask for.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Unbelievably terrible shaver
on December 2, 2015
Posted by: cullinan18
Gender:Male
I have used 3 brands of electric shavers over the previous 25 years. I shave my face and head daily, but this shaver is, by far, the worst I have ever used. I have retried my 6 year old other unit and 2 year old foil shaver just to see if maybe my beard changed. Both of those units with old blades works much better on both my face and head. This was my first attempt at a high-end shaver, hoping to get a great fast and close shave. No such luck. I don't like bashing products or posting terrible reviews, but I am so unbelievably unhappy with this product.
A budget model would give me a better shave.
Cons: clipper not built in, not a close shave at all, very pricey
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Very hard to clean blades
on September 4, 2017
Posted by: JoeP17
Gender:Male
I've had Norelco shavers for over 50 years! I bought this new one rather than just replacement blades when my other one got old. This is by far the most cumbersome razor to clean. Each round blade and screen is held in by individual orange plastic rings. Very difficult to put back together - screen, blade then orange ring. Why can't they make a 'lock' for the blades like the old razor --- it just fit over all 3 and with one easy turn, locked it in place. Poor design Norelco.... I'm unsatisfied!
Pros: clean shave
Cons: cumbersome to take apart to clean
Written by a customer while visiting philips.com
Customer Rating
1
Poor Blade Performance and Rotation Performance
on April 9, 2017
Posted by: DullBlades68
Gender:Male
Verified Purchase:Yes
The razor performance of the latest model of the Philips Norelco 9000 series is very disappointing. The razor blades for this product are not sharp at all. I am only getting a good 2 months out of the blades before I need a replacement set. The shaving process takes a good half hour to get a nice clean shave. The blades are very expensive and will not last very long. The motor seems to weaken in performance over time as well. The razor performance has not improved over the past 5 years. I would like to see an RPM display in this unit so the motor performance can be monitored. I am giving it a poor rating because the razor cutting performance is the only thing that really matters for a good clean shave.
Pros: can use in the shower to make shaving easier., cleaning system seems to work very well., charge time is very fast.
Cons: blades are dull and do not last long., blades are very expensive., motor performance degrades after a month of use.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: fclarkw
Gender:Male
Verified Purchase:Yes
For several years I used a competing type of electric shaver that worked in a conventional way. I had used a Norelco since my 20's, but started using another type later in life when I felt that Norelco was not the best type. I was never comfortable with the loud buzz of the other brand, but it shaved me well and I put up with it. I switched back to Norelco when I felt that the design was back to what I wanted. I'm glad I did. It shaves much better than my old razor and is so quiet that I can listen to music or the news without raising the volume. The Norelco cleaning system is also much better and quieter. All around I'm very satisfied.
Pros: close shave, extremely quiet, effective and quiet cleaning system
Cons: a bit pricey
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
A step backwards
on December 2, 2014
Posted by: loser249
Gender:Male
I have used your shavers for more than 20 years with satisfaction...until now. You have made it extremely cumbersome to clean the heads and a key apparently to assist in removing them was missing from the packaging. It was much easier to clean the former model. It is as if you are trying to force people to buy the more expensive shaver with the cleaner unit (of which there are complaints, I note). Unfortunately, I purchased at a duty free shop at the airport so will have trouble trying to replace or refund. Very disappointing overall for such a good shaver.
Pros: still a good shaver
Cons: cumbersome cleaning
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Boren
Gender:Male
Verified Purchase:Yes
I am a bald man I use the razor to shave my head as well as my face. The design of the product is good. The battery only lasts long enough to shave 1.5 times and then you have to re charge. The base runs all the time even when the razor is not in it. When I place the razor in the base it cleans all the time. It does the first cleaning and then cleans again when ever it wants. It has used three of the cleaning fluid in the last five months.
Pros: the design is good., it is comfortable to use., cleans well
Cons: not a close shave, base runs all the time, uses a lot of cleaning fluid
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com