Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
2
Worst phone I ever used
on January 9, 2020
Posted by: nayan247
from Columbia, South Carolina
I barely used it for 1 year. I am not a heavy user and I don't play games at all. After about 3 or 4 the phone slowed down.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Troubleshooting, January 23, 2020
Hi nayan247,
Thanks for your feedback. We'd like to help with your phone slowing down. Please see our email.
Thanks for your feedback. We'd like to help with your phone slowing down. Please see our email.
Written by a customer while visiting motorola.com
Customer Rating
1
Worst phone I've ever had
on January 27, 2020
Posted by: I'm a legitimate person
from South Ogden, UT
This phone is absolutely horrible. I have had it for over a year now and there are just so many stupid things I have to deal with on a daily basis. One time my phone was at 60 percent and it shut down for over an hour before I could turn it back on and the battery was still like 56 percent. This phone is why people think Android's are garbage because this one really is. It's not even things you'd think about. It's just the fact that you have to deal with really dumb things every single day. If you twist the phone twice, it will open the camera app, and that sounds really cool at first, but when you do that it will close out of whatever music app you have playing, so if you drop your phone while listening to music it will completely close out of it and restart your song. these are just a few of the many silly people that use this phone have to deal with. Besides that the camera is extremely mediocre. You can take pictures but they won't be the best quality. The battery life is probably the one thing I wouldn't really complain about. It'll usually be at about 40 percent by the end of the day without heavy use. It also charges fast so that's cool. What made me want to finally get to writing this review is that I accidentally disabled notifications from Spotify and it won't let me turn them back on so now I can't skip or pause songs from the notification bar. I am 100 percent sure that I won't be buying another Motorola product again.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Troubleshooting, January 28, 2020
Hi, Sorry to hear you have multiple issues. We'd like to help with the issues mentioned. We just reached out to you via email.
Written by a customer while visiting motorola.com
Customer Rating
4
Simply great after a continuous use of 2.5 years.
on February 3, 2020
Posted by: ViReNnn
from rajasthan, India
Bought it in August 2017. Loving it still.
What I want to suggest Motorola is as the years passes the performance decrease. Obviously that will happen. So for those things I want if there was an easy availability of service centers.
The second is as the time goes it's battery drains fastly now idk why but yes. So if you can introduce some products like moto mods for your other phone. It'll be great for the long term users of your products which are now 3 to 5 years old.
What I want to suggest Motorola is as the years passes the performance decrease. Obviously that will happen. So for those things I want if there was an easy availability of service centers.
The second is as the time goes it's battery drains fastly now idk why but yes. So if you can introduce some products like moto mods for your other phone. It'll be great for the long term users of your products which are now 3 to 5 years old.
I would recommend this to a friend!
Response from motorola.comBy Jess, Feedback, February 3, 2020
Hi ViReNnn, Thanks for your positive review. We appreciate your feedback. We'll pass this along to our team.
Written by a customer while visiting motorola.com
Customer Rating
5
Really good budget phone!
on February 19, 2020
Posted by: Cole Slaw
I upgraded to a Moto g7 but this phone was amazing I got so much use out of it I would definitely buy this phone if you are in the Market for a new phone but have a budget. The battery is really good. Definitely buy this phone.
Written by a customer while visiting motorola.com