Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
3
Buggy camera, and no group chat capability
on February 3, 2019
Posted by: HaruHaru
from Philadelphia
I bought this phone two years ago and have felt constant stress piggybacking me the whole way. The first thing I noticed is that the applications I used most often, namely Snapchat, Instagram, and Facebook Messenger would crash multiple times upon opening. Then, I noticed that the camera and all associated apps that use the camera (i.e., Snapchat) would require 6-7 reboots in order to work, after which many a good picture opportunity had passed. Most unfortunate about this phone it's inability to receive group text MMS. In the beginning, I could still receive group MMS on/off, but it was an annoying process: group messages would only be received if wifi is turned off and data turned on: the phone would create individual message threads for each person in the group chat (i.e., if my dad group messaged, an individual message thread for dad would open, with an attachment. I would need to download that attachment over data in order to receive his group message, otherwise I would miss the message). What's unfortunate is that I had checked T-MOBILE compatability before buying, and compatibility was ensured. Unfortunately, not the case. The actually quality of the camera and battery life are decent for the price, but so unfortunate that camera and group text message, two of the fundamental components to customer satisfaction for smart phone, are not met. If not for these two critical issues, I would have been content using this phone for another two years. I ended up downgrading back to my Moto X in order to take the stress off my dad (he kept sending me individual texts to make sure I would receive them). I also called Lenovo customer service, and after a frustrating hour and a half l, the conclusion was that this group message problem "will not be able to be fixed sir, sorry for the trouble".
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, February 7, 2019
Thanks for reporting your situation. This is a follow-up message to let you know that we always care at Motorola. We have sent you an email and please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Many issues
on June 2, 2019
Posted by: DVar
from Austin,Texas
I bought this phone recently and seeing a ton of problems. Upgraded from Android Nougat to Android 8.0 Oreo and facebook stopped working. The news feed section says unable to connect please retry. Tried clearing cache, data, reinstalling app etc but still does not work. Most likely some corruption during the Android update. I'm not sure if all the drivers on this device are compatible with Android Oreo. The Moto display feature is a piece of junk. Everytime the phone shakes it wakes the display. Cannot set it to wake only when a notification arrives. Had to disable peek view altogether to prevent the phone from randomly waking up. The phone lacks a notification LED that many other android phones have. Camera has a lot of lag and low light pics are poor in quality. The build quality on this phone is good and the screen resolution is good.
No, I would not recommend this to a friend.
Response from motorola.comBy Ruby, Motorola Customer Care, June 5, 2019
Thanks for reporting your situation. This is a follow-up message to let you know that we always care at Motorola. We have sent you an email. Please reply back at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
Durable!
on July 27, 2019
Posted by: Estre
from Ohio
I got this phone for my husband on his birthday and he loves it!He feels fancy having this phone!Thank you for incredible sale!He had an old Motorola and this is a perfect replacement!We love that this is a little bit heavier than most of the smartphones and its not bulky at all.Most smartphones are lightweight and they're too delicate even with their casings on.If you want a durable phone inside out, this is great choice!
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
1
Very Poor..Too Much heating and battery swollen
on August 11, 2019
Posted by: Naren
from New Delhi
Moto G5S Plaus mobile is not good at all..from beginning there has been problem in voice going through. It was heating too much that you can't touch the mobile. Battery got swollen (Battery fool gayi) in 1 year and left the screen due to it. It was my biggest mistake to have bought Moto mobile. I don't suggest Motorola mobiles at all - they are just pathetic.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
1
Completely stopped
on September 12, 2019
Posted by: SubroG
from Atlanta
Stopped one fine day and would not start again. One led light blinks when out in charge and cannot restart the phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Frank, Motorola Customer Care, September 13, 2019
Hi SubroG,
Thanks for reaching out. Be assured that we have your case information and see your issue. We have sent you an email. Please reply to it for further assistance.
Thanks for reaching out. Be assured that we have your case information and see your issue. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
Lasted < 1.5 years
on October 1, 2019
Posted by: jackie927
from Boise, ID
I bought this phone last year in May, and I was pretty pleased with the ease of use and quality of pictures. It had started to slow down a little bit lately, but then it stopped charging and is now completely dead. I took it to 2 different repair shops and both diagnosed a broken charging IC, and the cost of repair is the same as the original phone. If you want a phone that works pretty well but just barely lasts through the warranty, then this is the one for you.
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, October 2, 2019
Hi jackie927, thanks for taking the time to leave a review. I would suggest sending in the device for repair for further evaluation, just go to this link to get instructions for Online warranty request: https://motorola-global-portal.custhelp.com/app/mcp/service/. Feel free to respond back if you have any questions or clarification. We're always here to assist.
Written by a customer while visiting motorola.com
Customer Rating
3
moto gestures and design
on November 15, 2019
Posted by: sri0239
from Andhra pradesh
I perched this mobile on April 2017.This mobile is working smoothly in starting days ,i have installed lots of apps but there is no lag .after one year its hanging and charging problem .
pictures are very nice in previous versions but in recent updates camera quality is very bad and takes lots of time..
pictures are very nice in previous versions but in recent updates camera quality is very bad and takes lots of time..
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, November 20, 2019
Thanks for the review. Lagging is normally caused by multiple apps running on the background. We would like to investigate more about your concerns. Please provide us the IMEI of your phone. We sent you an email, let us know.
Written by a customer while visiting motorola.com
Customer Rating
2
Battery is dying after 6 months
on November 21, 2019
Posted by: Maggie
I got this phone in April. It's November and my battery is already failing. Even using battery saver, I can watch the percentage drop in minutes. My old Moto G4 lasted me three years and still held a great charge. So disappointed...
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Troubleshooting, November 21, 2019
Sorry to hear your phone’s battery drains fast. We want to help investigate your issue mentioned. Please reply to the email we sent you regarding this concern.
Written by a customer while visiting motorola.com