Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
5
Low cost high end
on September 26, 2018
Posted by: Sean U
from Nor Cal
Bought two to replace older network phones that were toast. Very impressed by quality, feel and lack of bloat ware. As with any new product, the learning curve took some time. Love the external storage feature. Camera top notch. Battery lasts for days.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone
on September 27, 2018
Posted by: Oldies_gfunk
I've had this phone for a pretty good while and it's been fine but it bugs me that I that my messages constantly have trouble sending and it's not because of my signal or anything I don't know why I can't download a photo or receive or send messages sometimes. I just want to know if this is a common problem or could be fixed. Other than that it's still a great phone! Really fast, UI is nice, love every Motorola phone I've had.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
4
My phone is great it's just slow
on September 27, 2018
Posted by: Jettske
from New york
I got my Moto g5 a week ago and it's great but it's slow.
I would recommend this to a friend!
Response from motorola.comBy Jhei, Motorola-Customer Care, October 2, 2018
Hi Jettske ,
Thanks for your feedback. We are glad that you enjoy using the device. We want you to make the most out of your phone, so let us address the issue of slow performance.
For the slow performance issue, sometimes caused by too many running apps in the background, use your recent apps button to close apps you are no longer using. You may also need to check your internal memory, When the internal memory of the phone is full or almost full, you may experience a sluggish user interface, latency when switching menus, or in some cases the display freezing or reboot which is already happening on the device. It is also a good practice to restart the device periodically (at least every 48 hours) to clear out buffers and memory that may lead to intermittent issues. You can also try to boot the device in Safe Mode and observe. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. If it works fine while in Safe modes, then it's possible that a 3rd party app is a culprit. Try removing some recently downloaded apps and see if it helps.
Thanks for your feedback. We are glad that you enjoy using the device. We want you to make the most out of your phone, so let us address the issue of slow performance.
For the slow performance issue, sometimes caused by too many running apps in the background, use your recent apps button to close apps you are no longer using. You may also need to check your internal memory, When the internal memory of the phone is full or almost full, you may experience a sluggish user interface, latency when switching menus, or in some cases the display freezing or reboot which is already happening on the device. It is also a good practice to restart the device periodically (at least every 48 hours) to clear out buffers and memory that may lead to intermittent issues. You can also try to boot the device in Safe Mode and observe. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. If it works fine while in Safe modes, then it's possible that a 3rd party app is a culprit. Try removing some recently downloaded apps and see if it helps.
Written by a customer while visiting motorola.com
Customer Rating
5
Love it looks great and works great
on October 8, 2018
Posted by: Ann355
from Racine, WI
I have been using this phone for about a months and works great.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
5
great screen fast processor
on October 10, 2018
Posted by: reddog
from melbourne fl
good phone, good features and fast processor! love it!
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
4
Flagship Phone at Budget Price
on November 9, 2018
Posted by: raw729
from New Jersey
From the WX-35 to the Moto G (1st gen) to now the Moto G5 Plus, I've been extremely happy with Motorola phones. I've owned the G5 Plus for about 2 weeks, and it's a great phone. The stock Android features are awesome, and the camera can compete with higher priced phones. Motorola does it right!
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
5
I love this phone
on November 11, 2018
Posted by: Snafu44
from Dallas Texas
I purchased my G5+ 4/64 well over a year ago and it has been an outstanding phone. The camera works great. The performance is great. I love how fast apps load and run. The battery lasts all day for my use. This usually includes about two hours of video conferencing every day. This phone is very reliable and I am happy that I bought this. I had read that some complained about the frequency of software updates, but I have received at least five updates since I bought the phone. For me, I will stay with the Motorola G Series as long as they continue to build phones like the G5+.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
3
Problems with speaker
on November 13, 2018
Posted by: Benjaleiva
from Athens, GA
I bought this about a month ago and the speaker doesn't work properly. The normal calls always work well, but when I put them in speaker mode the person on the line doesn't hear well.
No, I would not recommend this to a friend.
Response from motorola.comBy Zeke, Motorola Customer Care, December 6, 2018
Hi Benjaleiva, I understand how troublesome this is for you and we'd like to ensure that you receive the service you deserve. We stand by our phones and we're glad to help investigate. We have sent you an email and we would like to get this concern sorted. For us to further assist you, kindly reply to the email.
Written by a customer while visiting motorola.com