Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
5
Sturdy and consistent
on April 13, 2019
Posted by: Zachary
from St. Louis
I've had my g5+ for almost 2 years and it still works great. I have been very impressed with this phone's speed, reliability, and resilience. I have dropped and got water on this phone multiple times (one time being an ocean wave while I was drunk in Mexico). And this phone just kept going. All these new phones are coming out that look pretty and whatnot, but I'm honestly tempted to just get another g5+ when the one I has gets wrecked
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
5
Great size and features
on May 8, 2019
Posted by: Smyrnalisa
from Delaware
I have had this phone for a month. I'm giving this review while on the phone. Such a smooth keyboard and the processor is super fast. I love the way you can customize just about everything even the keyboard. The battery is fantastic and the battery seems to last forever with heavy use. The fingerprint sensor is a nice addition as well. I haven't really tested the camera out much yet though.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
4
Features are very well but the battery drain fast.
on August 10, 2019
Posted by: Abinesh
from Srilanka
I use motog5plus last one month and features of motog5plus is awesome but the battery is draining too fast even the phone in sleep. Please give update for fix battery problem. Camara features also not best please give updates for camara software ( UI and more settings ) also.
Thank you.
I would recommend this to a friend!
Response from motorola.comBy Mike, Motorola Customer Care, August 12, 2019
I want to thank you for taking the time to speak with us. Be assured that your case is being taken care of. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone
on October 21, 2019
Posted by: Matt L.
This phone has amazing battery life, has a crisp display, fast software, but the camera is terrible and installing custom ROMs on the phone will zero out the IMEI, making it useless as a phone, and more of an Android iPod Touch rather than a phone, which is just dumb.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent battery and great look
on February 7, 2018
Posted by: Rahat
from Gainesville, FL
I have been using this phone for last two weeks. Battery lasts all day easily. I have nearly 15-20% charge by the time I go to bed. I used to carry my wall charger for earlier phones, but not any more! The phone looks great. Fingerprint sensor works superbly. The camera is not great, but not any worse than others phones of this price range. Stock Android ensures there are no lags and the power consumption in idle state is minimum. Overall, very satisfied so far.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
3
Features verses the samsungs i did own are better
on February 7, 2018
Posted by: jdlvulcan
from Larksville, Pa
I like the features verses the samsungs I had owned but the speaker quality with regards to volume leaves something to be desired; I see numerous complaints of this issue; wish they would resolve it; If they could get this resolved I would buy one for my daughters but not untill then; battery life is as claimed
No, I would not recommend this to a friend.
Response from motorola.comBy Marvin, Motorola Customer Care, February 8, 2018
Hello jdlvulcan,
We would like to recommend you to perform a Clear Cache on your phone following these steps: http://bit.ly/2qfenWl
Removing the cache will delete unnecessary data from your device which might be causing the inconvenience.
Also, I would like that you try your phone in safe mode. We need to make sure that it's not an app that is causing damage. Safe mode will temporarily disable third party apps. Follow the steps here http://bit.ly/2pGGEWb
Update all the apps in the system by going to Play Store> Three dots on upper right corner> My apps and games> Update all.
We would like to recommend you to perform a Clear Cache on your phone following these steps: http://bit.ly/2qfenWl
Removing the cache will delete unnecessary data from your device which might be causing the inconvenience.
Also, I would like that you try your phone in safe mode. We need to make sure that it's not an app that is causing damage. Safe mode will temporarily disable third party apps. Follow the steps here http://bit.ly/2pGGEWb
Update all the apps in the system by going to Play Store> Three dots on upper right corner> My apps and games> Update all.
Written by a customer while visiting motorola.com
Customer Rating
4
Good over all but annoying wifi stability problem
on February 21, 2018
Posted by: Gixxerman
from Montreal, QC
I've had it for 6 months about now. It's a great phone over all, fast and nice. But this model is affected by a problem with wifi connectivity, it drops evey so often. There had been a thread on the support forum since March 2017, but not much (nothing ...) has been done about the problem yet. Lots and lots of users frustrated
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 22, 2018
I understand how important your wifi connection to you. We would like to help. Just need more information. How often does it drop? Have you tried connecting to other wifi connection? Have you tried checking resetting network settings or even forget the wifi connection you are trying to connect to? You may send us an email to supportforums@motorola.com for us to know your response and be able for us to further assist you.
-Jess
-Jess
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible
on May 20, 2018
Posted by: Kathy D
from Virginia
Bought this to upgrade.
It changes settings and there is no way to find out how to correct anything.
I am now locked out of my phone and cannot receive any phone calls or messages.
Thanks MOTO
It changes settings and there is no way to find out how to correct anything.
I am now locked out of my phone and cannot receive any phone calls or messages.
Thanks MOTO
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com