Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
1
terrible
on February 7, 2018
Posted by: Marianne
from Columbus, OH
awful, awful, awful phone awful awful awful awful awful
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 8, 2018
I appreciate you tried to bring this up to us. May we know what concern you are having with your phone? We would like to help. If you have questions or concerns don't hesitate to reach out to us. You can send us an email to supportforums@motorola.com
Written by a customer while visiting motorola.com
Customer Rating
2
Not Happy with Moto G5 16 GB
on April 24, 2018
Posted by: Teal
from Canada
I don't like the Moto G5. Too controlled by Motorola, Lenovo and Google, android. I want to be able to remove google apps that irritate me and install other apps that are not Google controlled. I want the FREEDOM to setup my phone in a way that makes me happy & comfortable with it!
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, April 25, 2018
Hi Teal,
I appreciate you have one of our phones. I understand you want to get a control over this phone. However, this phone is a stock android phone which is why it has almost all features and apps of Google. Built-in apps can be disabled, but can't be deleted as it is part of stock android which the phone is running with. Your feedback is important to us and we'll share this with the team.
I appreciate you have one of our phones. I understand you want to get a control over this phone. However, this phone is a stock android phone which is why it has almost all features and apps of Google. Built-in apps can be disabled, but can't be deleted as it is part of stock android which the phone is running with. Your feedback is important to us and we'll share this with the team.
Written by a customer while visiting motorola.com
Customer Rating
1
Typical phone
on July 22, 2018
Posted by: Throwingjimmy
from Lacygne ks
I've had this phone for about 6 months and had problems with it going to sleep so fast 15 seconds or so. I play games on it while I'm working and if I'm not touching the screen constantly it goes to sleep the finger scanner works every so often and I check to see if I have any sort of liquid or sweat on it and no, everything is alright it's just a typical phone I previously had a ZTE Max but it won't hold a charge. So no if you want this phone don't get it there are better phones out there.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, July 26, 2018
Hi Throwingjimmy,
I understand how it affects your phone's activity. The phone has Sleep mode option which you can change how long it takes for your device's screen to go black when you're not using it. You can set it to 15 sec, 30 sec, 1 minute before it goes to sleep. To change it, just go to Settings> Display> Sleep. Change it to your preferred time. If you have any other concerns don't hesitate to let us know.
I understand how it affects your phone's activity. The phone has Sleep mode option which you can change how long it takes for your device's screen to go black when you're not using it. You can set it to 15 sec, 30 sec, 1 minute before it goes to sleep. To change it, just go to Settings> Display> Sleep. Change it to your preferred time. If you have any other concerns don't hesitate to let us know.
Written by a customer while visiting motorola.com
Customer Rating
1
CDMA (Sprint) activation is not supported!
on February 11, 2018
Posted by: Not Applicable
from USA
And Moto support has been entirely useless to get it resolved. Seems like a great phone so far... If I could only activate it.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 12, 2018
I understand how hard it is that the phone was unable to be activated to your carrier. This phone is fully compatible with Sprint. You may have to use a new SIM card to get it activated. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility
Written by a customer while visiting motorola.com
Customer Rating
1
Motorola company dont send update my oreo update
on October 4, 2018
Posted by: Anku
from Delhi
I bought this phone one year but moto company not send me oreo update my phone plzz dont purchase this moto phones
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, October 5, 2018
Hi Anku,
I appreciate having one of our phones. The device is eligible to get the Oreo update. We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible. We appreciate your patience. You may check this link time to time for the software upgrade schedule: https://support.motorola.com/in/en/softwareupgrade.
I appreciate having one of our phones. The device is eligible to get the Oreo update. We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible. We appreciate your patience. You may check this link time to time for the software upgrade schedule: https://support.motorola.com/in/en/softwareupgrade.
Written by a customer while visiting motorola.com
Customer Rating
2
No great
on February 7, 2018
Posted by: Boulderdesign
from Boulder CO
Its to hard to hold in the hand when trying to reach accross for an app on the other size. slow and not great battery
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 8, 2018
I would feel the same way if I have the same phone. We have made phones which has different specifications and features to fit our customers need. If the device is slow, you may try to reboot the phone, eliminate running apps in the background, check if your storage is running low.A simple reboot usually resolves some issues. You can check this link to know how you can extend the battery life of the phone: http://motorola-mobility-en-in.custhelp.com/app/answers/detail/a_id/123082. Let us know if this works or not for us to further assist you.
Written by a customer while visiting motorola.com
Customer Rating
2
Avoid this phone! GPS doesn't work. Verizon.
on July 18, 2018
Posted by: Dino
This phone's GPS does not work. It continually states "searching for GPS". Support forums have not offered help.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
5
It is possible for improvement
on April 19, 2019
Posted by: User.manger.me.josea
from Washington GUADALUPE JOSE, CA US
Honestly believe that it could understood, in very way could be related to the elements for sure should know about periodic table of elements. Design the best of what could be is that in the beginning there could the one that calculates the memory of the device. It could be related to leaning about the origins of things about new construction of future buildings. I personally calibrated the device for perfect pictures, and also I could go to a place close to new zeal do, but at the same time like Europe out this world, the truth is tha you should care abut life. And Josea. It could be like titanic clock rescued for good. Love it or hate it. I am like Jeshua like. Recover from citation and be happy.
I would recommend this to a friend!
Written by a customer while visiting motorola.com