Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
1
Broke in a week
on February 7, 2018
Posted by: Katie
from Thibodaux, Louisiana
My sons phone had a very tiny crack after dropping it day one( I’ve had cracks like these for years on iPhones) the colors inside of the screen started to run and it did not work at all with a few hours. Worst wasted of money ever
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 9, 2018
I know how hard it is to you that your son's phone has cracked. You may send us your device for a repair to have it fixed. There will be a physical damage fee to have it repaired as it is not covered under warranty.You may go to this link where you can submit a repair: https://motorola-global-portal.custhelp.com/app/mcp/service/
Written by a customer while visiting motorola.com
Customer Rating
1
started out fine then I added my finger print, now
on April 26, 2018
Posted by: Kathy
from Texas
I can't get into my phone I am locked out if I can't get it unlocked to return I'm out of luck. I've paid for the phone that I can't use, So sad.
Written by a customer while visiting motorola.com
Customer Rating
2
I miss my previous brand phone!
on July 24, 2018
Posted by: Eliza2839
from Philadelphia, PA
I've had this phone for three months now and it's still difficult to answer a call (sometimes an icon appears, sometimes it's under some other notification, sometimes I can't find it at all in time to answer the call.) There's no way to have a notification light to stay lit to show a text came in when I wasn't looking at the phone. This in itself is probably going to push me to ditch my G5S and return to my previous brand. I can't sort the app icons the way I want to. The call sound quality is just okay, not great. The texting options were so poor I had to go to a texting app instead. This phone is so not-intuitive to use. I really regret buying it.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
1
Disappointed
on April 15, 2018
Posted by: Disappointed
from MN
I have used my Droid turbo for the last 3½ years and have had only a couple small issues mostly from wear and tear. I had my g5s plus 3 days and a slight bump on the corner shattered the screen glass.i may be waiting up to 4 weeks before the new screen replacement is available. Next thing is the battery doesn't seem to have near the capacity as my old feeble Droid turbo!
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
1
It's just not Motorola anymore...period.
on May 5, 2018
Posted by: JerryS1S
from Dayton, OH.
I used to use only Motorola handsets. Nexus 6, original Moto X, Moto X, even the little ol original Moto G was A great phone.
Every since Lenova bought Motorola the quality, chipsets, durability have all went down dramatacly.
I just picked up the Moto E4+ and it is junk.
I will never buy another Lenova device again...period!
I belong to XDA and Google developers as well as many other message boards And i am going to spted the word far and wide on every message board I can get to. I personally belong to about 10 - 15 boards.
Jerry Stugill
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
3
Decent upgrade
on May 29, 2018
Posted by: Tkozie64
from Connecticut
I brought this in April and have given it a good workout. The battery is good and lasts 24 to 48 hours. Screen is nice and clear with a real good clarity in all sorts of conditions. The processor is quick and decent with games and other apps. No complaints with the Camera. Good pictures and faster than my previous G4. My biggest complaint is the connection with my AT&T carrier is worse than with my previous G4. Weaker signal it seems is the new norm with this phone. I haven't moved and the nearest cell tower is still 2 miles away. Maybe, if Motorola pushed Wi-Fi calling with AT&T it would be better. I understand it's up to the Carrier, but come on. Still a decent phone without the big price.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
2
It's ok, but...
on February 7, 2018
Posted by: SiriusSid
from Chicopee, MA
For the most part it's a good phone, fast, great battery life, no lag.
But...
One of the main reasons I bought this phone was the supposedly awesome camera(s), but the camera and software are just not there. I am very disappointed. My Moto g4 takes WAY better pictures. Now I have to carry two phones if I want to take pictures.
But...
One of the main reasons I bought this phone was the supposedly awesome camera(s), but the camera and software are just not there. I am very disappointed. My Moto g4 takes WAY better pictures. Now I have to carry two phones if I want to take pictures.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 8, 2018
I appreciate having one of our phones. This model has great camera features which give you the basic functionality to make it more accessible and easy-to-use phone. We have different great phones for our customers to choose and be able to fit their needs and expectations. If you have some concerns about your phone, just let us know so we can help you further.
Written by a customer while visiting motorola.com
Customer Rating
3
Motorola G5s Plus
on February 15, 2018
Posted by: KevininPa
from Lehigh Valley, Pa
Have been using this phone since Christmas. Really love phone. The extra memory does very well for my needs. Downside, it's a Google phone. Constant intrusions into my Motorola experience by Google Play pop up ads. I didn't have this on my last G5 phone. And I won't have it on my future phone. Because that won't be a Motorola. I might change my tune if they stop. Contacted Google Feedback about this matter.
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, February 16, 2018
I appreciate you've been a Motorola customer. The phone is a stock android device which gives us the best Android or Google experience. We are trying our best to make more convenient products to fit our customer's need and expectation. Your feedback is important to us and we'll share this with the team, Thanks!
Written by a customer while visiting motorola.com