Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
3
Good for everyday use
on February 7, 2018
Posted by: Sherry
from CA
I bought this phone around two months ago, I'm pretty satisfied with it. But it's reception for the LTE internet is not good. It keeps disconnecting which can be very annoying especially when I'm listening to music online. Also, I have noticed that it is not well compatible with Facebook app, as the app suddenly closes while I'm reading an article and I have to open it again and find the article.
I would recommend this to a friend!
Response from motorola.comBy Marvin, Motorola Customer Care, February 8, 2018
Hello Sherry,
I am sorry for the inconveniences. We’ll be glad to help you. We would like to recommend you to perform a Clear Cache on your phone following these steps: http://bit.ly/2qfenWl
Removing the cache will delete unnecessary data from your device which might be causing the inconvenience.
If the issue persists, please follow these steps to perform a reset on your device: http://bit.ly/2pXRIKE
It seems there is an issue with the software and that is why the phone is not working properly. Please, make sure to back up your data before doing the factory data reset, you can move your information to a computer, to a cloud service such as Google Drive or Google Photos, or you can move it to an SD card if it is possible. Also, make sure you remember your Gmail account and its password since it will be requested later on after the reset has been performed.
I am sorry for the inconveniences. We’ll be glad to help you. We would like to recommend you to perform a Clear Cache on your phone following these steps: http://bit.ly/2qfenWl
Removing the cache will delete unnecessary data from your device which might be causing the inconvenience.
If the issue persists, please follow these steps to perform a reset on your device: http://bit.ly/2pXRIKE
It seems there is an issue with the software and that is why the phone is not working properly. Please, make sure to back up your data before doing the factory data reset, you can move your information to a computer, to a cloud service such as Google Drive or Google Photos, or you can move it to an SD card if it is possible. Also, make sure you remember your Gmail account and its password since it will be requested later on after the reset has been performed.
Written by a customer while visiting motorola.com
Customer Rating
5
Getting Used to New Device
on March 4, 2018
Posted by: Matobani
from Kingwood, Tx
Quite a diff from my 1st Gen Moto X. Love the 5.2in screen. Still getting used to the reversal position of the on/off&vol pads. Good sharp screen images. The camera seems more than adequate though I have yet to use specialized features. I have small hands yet device easy to handle. Has Google voice commands vs the old Motorola software and seems to work nicely and the battery lasts a very long time compared to the old unit I had. I say that this phone represents great value for the $.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
4
Everything is great!
on April 27, 2018
Posted by: KaHaMaMa
Phone is good looking. Looks and feels very well made. It is fast. Screen looks great. I ordered 2 of these and I m really happy about the purchase. Both cameras are good. The front/selfie camera has improved a lot, especially for low light selfies. This is my 2nd Motorola smart phone. I took away one star because just yesterday while I was chatting with friends thru 2 apps back and forth, the phone got really hot and then it started to freeze. I had to restart it. This is the first time I experienced the hiccup with this phone, since I purchased it 3 weeks ago. The battery is awesome. I can use 2 days without a charge! Keep up the good work, Moto! Mid-range market needs you!
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
1
Lenovo = no upgrades
on August 24, 2018
Posted by: Mark 42
from Tacoma, WA
I bought this phone about a year ago. At the time, Motorola (Lenovo now) was promising an upgrade to Oreo would be "Coming Soon". Oreo is still not available, and the website for upgrades has NO INFO FOR THEIR OWN UNLOCKED PHONE! It's not even an option in the menus - if I'd bought it from someone else, it would be there, but their own sales is not an option in the support menus (go try it).
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, August 27, 2018
Hi Mark 42,
I understand you want to get your phone to be updated to the latest version. We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible. Check here to see if your phone is eligible for an upgrade: https://mobilesupport.lenovo.com/us/en/softwareupgrade/countryselector
I understand you want to get your phone to be updated to the latest version. We never provide dates, but we are working hard to provide quality upgrades to eligible devices as quickly as possible. Check here to see if your phone is eligible for an upgrade: https://mobilesupport.lenovo.com/us/en/softwareupgrade/countryselector
Written by a customer while visiting motorola.com
Customer Rating
4
+Very pleased with this pnone
on November 15, 2018
Posted by: oldned
from Tennessee
I replaced my 3 year old moto X 2gen with this pnone only because it's battery was failing, and I find it perfectly acceptable. It always works just like it should and the battery life is much much better. Easily runs 2 days without recharge and it charges very fast. I love the one button control with swipe actions and the screen is just as bright and colors as vivid as the Amoled screen on my moto X. All features are similar or better. The only thing I miss is waving my hand over the screen to see the time and notifications. For the price this is a great phone, I'd buy it again.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
4
had a problem
on March 15, 2019
Posted by: Tessa
from NJ
Everything was great till the phone locked me out. I write codes and passwords down, so I know it was correct..
told that I would have to bring it to original settings. . not happy about that.
told that I would have to bring it to original settings. . not happy about that.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
1
VOLTE not working, Poor camera
on July 5, 2019
Posted by: sats
from India
Every time with phone system updates, there are some problem you have to face. I am using VOLTE service carrier. In phone specification, it says this phone supports VOLTE, but there is no options to enable it. It is not working in my case. I even tried through phone information and VOLTE is enables there but still it is not working. I cannot make calls as my service provider uses only VOLTE. I also tried all tricks available on the web to make it working. Factory reset, network reset, *#*#4636#*#*, change of sim card slot. nothing is working. I would not recommend to buy any Moto product if you are using VOLTE.
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, July 7, 2019
I want to thank you for taking the time to speak with us. Be assured that we have your case information and see your issue. This is being taken care of. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great value
on September 3, 2019
Posted by: Peter999
from Fairfield, CT
This is a good phone and I recommend it and the Moto family as a result of my purchase.
When you google "budget phone" and the range is $400-600, it's more significant that this is available for under $300, it performs as well as phones costing twice as much that I've tried. I was coming off a Sonim military phone so my demands and expectations were high. The screen is bright, the processer fast, and specific "Moto hand gestures" are a boon which I use all the time. Battery life is good. The contacts app and especially the calendar app are better than any others I've seen: the calendar app splits the process into pieces (name of event, day, time, etc.) which much, much easier; choosing the time brings up a large analog clock face (you touch "3" and "25" for 3:25 pm, etc.), which is fast and foolproof. In comparison, my friends Samsung phones are much more difficult in this regard.
The only "out of the box" negative is that the camera is inexcusably slow, but there is a software fix for that that you will get as part of the ordinary updates. So once you do that, this phone has simply nothing at all to be disappointed with. I'm certain through this purchase that I will be Moto-loyal going forward.
I would recommend this to a friend!
Written by a customer while visiting motorola.com