Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
4
Long battery life
on February 7, 2018
Posted by: Mikey 518
from Fort Wayne, IN
I'm not a power user. I don't do gaming or streaming, but I do like the long battery life. With my old phone, I felt like a slave to the phone, because I had to charge it so often. Now it's much better.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
1
Worst phone I have ever owned
on May 27, 2018
Posted by: IamGroot
from Chelsea, MI
I have had software issues since day one. Multiple attempts with tech support leaves me with temporary workarounds but no solution. My direct dial contact selections lose names and only show as "Contact" after any received app update is applied. Wi-fi connections drop without obvious reasons. Bluetooth earpiece must be re-paired prior to every use. Many phone settings are being reset to previous values for no obvious reasons. I place or receive calls frequently where the party on the other end cannot hear me. I hear them just fine. One of us must drop and re-dial. This occurs with or without the Bluetooth earpiece. The induction charge attachment that I purchased does not seem to charge. It only prevents the battery from dropping from the current level. I will be re-thinking my loyalty to Motorola and consider an Apple when I am eligible for another purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
1
Don't buy this junk!
on August 3, 2018
Posted by: Fooled again
I've had this lemon for 2 months now and I'm just going to throw it in the trash. It's impossible to just make a call with all the useless menus that keep popping. there's no Back button -- no easy way to get to the desktop or to Settings. also impossible to block calls and go to Messages. It's junk-- want an upgrade to this? Buy a flip phone!
No, I would not recommend this to a friend.
Response from motorola.comBy Jess, Motorola Customer Care, August 7, 2018
Hi,
I understand what you feel regarding your concern. We saw your response and we would like to help. May I know how there's no Back button on the phone? The phone has Recent, Home and Back Button on the screen and the device has One Button Nav which allows you to navigate the phone using the fingerprint sensor instead of pressing these buttons on the screen. How aren't you able to make a call? The device has a Call block feature. Feel free to reply back for us to further assist you. We'll surely help.
Regards,
Jess
I understand what you feel regarding your concern. We saw your response and we would like to help. May I know how there's no Back button on the phone? The phone has Recent, Home and Back Button on the screen and the device has One Button Nav which allows you to navigate the phone using the fingerprint sensor instead of pressing these buttons on the screen. How aren't you able to make a call? The device has a Call block feature. Feel free to reply back for us to further assist you. We'll surely help.
Regards,
Jess
Written by a customer while visiting motorola.com
Customer Rating
1
Brick
on October 4, 2018
Posted by: DAngelo
from Chicago
I bought this phone and after a system update it died, totally unresponsive, it's a brick. And this is the second G5s plus that this has happened to - DO NOT BUY.
No, I would not recommend this to a friend.
Written by a customer while visiting motorola.com
Customer Rating
3
Speaker Volume is horrible!
on March 5, 2019
Posted by: Reogurl
from Florida
I bought this phone just over a year ago and although its a great phone, the speaker volume is horrible and updates have not provided a fix. Unless motorola has subsequently fixed this issue, I don't recommend purchasing the phone.
Response from motorola.comBy Mike, Motorola Customer Care, March 8, 2019
I want to thank you for taking the time to speak with us, Reogurl. Be assured that your case is being taken care of. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
Finger print some times stuck, slow
on March 31, 2019
Posted by: Kalyan
from Ohio
I came from Galaxy S7 , have been using for a week, moto g5s plus is good at first. Simple phone. Thought it's android one version but not. Battery is very good.
But finger print sensor sometimes doesn't work. Explicitly u click on lock button then use finger print.
Some times phone rings but I don't see any call notification. After sometimes I see missed call.
Look and feel very nice.
Came with lot of expectations. Didn't meet.
But finger print sensor sometimes doesn't work. Explicitly u click on lock button then use finger print.
Some times phone rings but I don't see any call notification. After sometimes I see missed call.
Look and feel very nice.
Came with lot of expectations. Didn't meet.
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, April 3, 2019
This is totally unexpected and I can relate Be assured that we have your case information and look into your issue. This is being taken care of. We have sent you an email. Hope to hear from you soon.
Written by a customer while visiting motorola.com
Customer Rating
1
Has problems
on November 4, 2018
Posted by: motortheft
from NJ
Has problems that the company is aware of with no fix in sight. Motorola replaced phone under warranty, the replacement has the same problem. Level 3 support is able to duplicate the problem but says currently there is no fix. No notifications for more than three months now, plus the expense to have the warranty phone shipped priority. I have owned the moto G 2,3,4, and now 5. This will be my last.
No, I would not recommend this to a friend.
Response from motorola.comBy Zeke, Motorola Customer Care, December 6, 2018
Hi motortheft, I’m really sorry for how frustrating this situation is, but I’m going to do everything I can to make things right. We stand by our phones and we're glad to help investigate. We have sent you an email and we would like to get this concern sorted. For us to further assist you, kindly reply to the email.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone
on February 15, 2018
Posted by: MSD20
from College Station, tx
I wanted to leave iPhone due to their Intel chipset problem and battery scandal. I chose this phone based on the specifications and I am really happy with my choice. The phone is really fast and I am enjoying the phone so far.I love the color and it looks very nice. There are two problems with the phone that I am pretty sure that they are software problems and need to refollowed up by the manufacturer. First, when I sync it to my car, the recent calls don't show up. I have to reach my phone and call from my car instead of using the controls on my steering wheel. Second, despite 13 megapixel cameras, I don't get to capture clear pictures indoors.
I would recommend this to a friend!
Response from motorola.comBy Jess, Motorola Customer Care, February 15, 2018
I appreciate you are enjoying this phone. We would like to help. Regarding your concern about syncing your recent calls to your car, have you tried to tap the gear icon right next to the Bluetooth name of your car that is showing on your phone? There are two options which has a check box: 1. Internet Access 2. Contact sharing. Have you tried to check the checkbox of Contact sharing if that would help? With the camera, how doesn't it capture clear pictures? We would like to hear more from you so we would what we can do to help. Send us an email to supportforums@motorola.com
Written by a customer while visiting motorola.com