Customer reviews from motorola.com
Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Average customer rating
4
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
239
4 Stars
95
3 Stars
39
2 Stars
33
1 Star
46
76%of customers recommend this product.
(
324 out of
425)
Customer Reviews for Motorola - Geek Squad Certified Refurbished Moto G5S Plus with 32GB Memory Cell Phone (Unlocked) - Lunar Gray
Customer Rating
5
GREAT FEATURES
on May 24, 2019
Posted by: Dawna
I had bought my moto 5g plus about 6 months ago.
GREAT FEATURES:
#01-SOUND SPEAKERS IN FRONT SO I CAN CLEARLY HEAR WHATEVER I AM LISTENING TO.
#02-DURABLE, SOMEWHAT WATER PROOF.
0
#03- TAKE AWESOME PICTURES
#04- LETS ME KNOW EVERY UPDATE
#05- THE PHONE MADE JUST FOR ME.
GREAT FEATURES:
#01-SOUND SPEAKERS IN FRONT SO I CAN CLEARLY HEAR WHATEVER I AM LISTENING TO.
#02-DURABLE, SOMEWHAT WATER PROOF.
0
#03- TAKE AWESOME PICTURES
#04- LETS ME KNOW EVERY UPDATE
#05- THE PHONE MADE JUST FOR ME.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
1
Can't even handle basics
on August 1, 2019
Posted by: Snaps
from Syracuse NY
At first it was great, but I've had it for almost a year and a half now and it's the worst phone I've ever had. Photo quality somehow decreased, outdated apps, can't even multitask. If I'm texting or calling someone I can't do anything else or the phone completely crashes. It's extremely slow, the camera shuts off or won't work at all. Every app for some reason crashes at some point, the flashlight shake doesn't even work anymore even though it's still activated. Even typing this the phone is lagging, freezing and the keyboard has shut off then reappeared twice. The worst phone ever.
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, August 6, 2019
I understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. Be assured that your case is being taken care of. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Wish they would build quality phones that lasted
on September 19, 2019
Posted by: Bob Upton
from Central Arkansas
I ordered 2 Motorola G5S plus phones 2 years ago 9/27/17. Was originally excited about the new camera features, but was quickly disappointed, a lot of fanfare at the time, but in the real world there were better capabilities by other phone manufacturers. Originally I was impressed with the speed and function of the phone, but after a year it started slowly going bad. Between the phone lagging, deleting apps & stuff I'd saved on a random basis, randomly shutting off (a few times during important calls & the battery was not low) & restarting, turning the phone off, only to have it turn back on. I've double checked the internal memory and it's not full, but deleted apps and photos to make sure there were plenty of room & yes I did install a memory card when I bought the phone. Now you would think, maybe I just got a bad phone, but I bought 2 phones, 1 for me and 1 for my wife and we're both dealing with the same issues. When you spend more on a phone than a tablet you would expect it to last more than 2 years. Now I'm in the dilemma of needing to get new phones for my wife and I and after being a loyal Motorola customer for decades, it's hard to think I may be getting ready to try a Apple or Samsung phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, September 20, 2019
Thanks for reporting your situation. This is a follow-up message to let you know that we always care at Motorola. We have sent you an email. Please reply back at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
4
Love it! BUT...
on October 30, 2019
Posted by: LuluDarkNight
from Brooklyn
Amazing phone, fast, great display screen, lots of memory but the back camera lens broke in my pocket, MY POCKET!!! I all ready had another Moto the X Pure before this one and it crack completely never to be use again so apparently they're not built to last.
I would recommend this to a friend!
Response from motorola.comBy Jess, Service, October 31, 2019
Hi LuluDarkNight,
Thanks so much for the positive review. I know the broken lens is disappointing; glass will break and it's always frustrating. If you want to have it repaired for a fee, please see our email. We'd like to help with this.
Thanks so much for the positive review. I know the broken lens is disappointing; glass will break and it's always frustrating. If you want to have it repaired for a fee, please see our email. We'd like to help with this.
Written by a customer while visiting motorola.com
Customer Rating
5
Long Life Battery
on February 7, 2018
Posted by: MOTO-JEEP
from ColoRADo
This is a great phone period. You can pay more to get the same performance...but why? Yep, that's what I say. This phone works better then my last galaxy 5s. I ordered the 64g version. This way I would not run out of space, also added a 64g card for videos and images. I LOVE the "chop chop" function to turn the light on. Twist Twist....SNAP! Pictures come out great for close ups. Action shots....get an SLR camera, that's what there made for. This does better good front and back shots. Ssllllooowww-mmmoooo is fun to use. Panoramic....WOW! I also love how this phone takes perfect 360* images. Would I recommended it? YES! If you wish to save funds and blow it on better things in life than electrics that break and get outed really fast. Enjoy your MOTO!
Written by a customer while visiting motorola.com
Customer Rating
5
Great pictures
on July 5, 2018
Posted by: Alex Brasil 1978
from Orlando, Florida
I'm very happy with my Moto g5 plus, amazing, beautiful
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
5
My experience with Motorola
on December 17, 2017
Posted by: Rafaela
I use Motorola from the motog 2 generation, my experience is great, only thing to complain is due to the outdated android, version 7.0, faster updates would be the best thing, congratulations to all of you Motorola team for having managed to make uk smartphone cost x beneficial.
I would recommend this to a friend!
Written by a customer while visiting motorola.com
Customer Rating
5
More than I expected
on August 31, 2018
Posted by: Explorer
from Show Low, Az
I've had the g5+, 4/64 GB for several months and I'm still somewhat amazed at the overall performance. Fast, easy, customizable, and tough. With 170 apps installed and some of them Big, somehow it keeps 1 gigabyte or more of RAM free. The camera delivers good enough for me, photos through a telescope came out better than I expected. Can't complain about the battery, lasts most of the day with fairly heavy use. Streaming from Netflix is no problem. Looked at the G6 for a second phone, not sure that I like what is available now. I know what the G5+ can do, I'll stay with it.
I would recommend this to a friend!
Written by a customer while visiting motorola.com