Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Do not buy
on October 31, 2021
Posted by: Philadelphia
There is a systemic electrical problem with this model. Mine has died twice in less than three years. Looking for a new one and I won't buy Frigidaire again.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, November 1, 2021
Hi, Philadelphia. Thanks for your candid feedback. We feel terrible to learn your microwave hasn’t performed as expected. We can understand your disappointment. We’ve reached via email to gather some additional details about your service experience and look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave broken
on March 11, 2022
Posted by: Rahtha
I have the microwave less than 3 years and the fuse is blown. I replace the fuse today and it is blown again. smh
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 14, 2022
Hi, Rahtha! We are disappointed to learn you are having issues with your microwave. We would love to learn more about your concerns so we can better assist with any available options. When you have a moment, please join us for a Live Chat via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Tripping the Breaker, not the Breaker's fault
on April 12, 2022
Posted by: Sandy Blonde
This worked fine for a while until it didn't. It trips the breaker even though the electrical is fine. Read the other reviews on here and all over the internet (youtube, reddit, etc) and you'll find that it's very common problem with this model. Sad that I'm out all this money for a new one.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 14, 2022
We regret to learn you are having this experience with your microwave. We would be happy to look further into your concerns and review any available options with you. At your earliest convenience, please join us on a Live Chat via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on April 19, 2022
Posted by: Dargast
[This review was collected as part of a promotion.] Microwave blows the line fuse or trips the circuit breaker constantly. From the reviews there seems to be an electric design error on the unit. Do not buy
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 20, 2022
Thank you for bringing your experience to our attention, Dargast. We’re truly sorry for the trouble you’ve had with your microwave as this is never the expected performance for our appliances. Please know your satisfaction is our top priority, and we’d love the chance to look into this with you to see what options we have to help and make this right. So, feel free to connect with us through Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST) when you have a moment. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken handle common problem
on July 5, 2022
Posted by: Ladyslipperlady
[This review was collected as part of a promotion.] DR Horton installed 2 of these microwaves in our
home which has a separate kitchen for me in a suite. Just as others are reporting, the handle broke off and the replacement handles are outrageously priced. The tiny cheap plastic nut breaks easily. I would never buy another one. It’s not an inexpensive microwave.
home which has a separate kitchen for me in a suite. Just as others are reporting, the handle broke off and the replacement handles are outrageously priced. The tiny cheap plastic nut breaks easily. I would never buy another one. It’s not an inexpensive microwave.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, July 9, 2022
Hello, Valued Consumer! Thank you for sharing your story! We're sorry to hear that the handle has broken on your microwave. We always want to ensure that our owners have all that they may need and would like to explore options we may have to help with resolving your concerns. Please be on the lookout for an email from us! For immediate assistance, please feel free to Live Chat with us on Frigidaire.com, Mon-Fri, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stop working
on August 22, 2022
Posted by: Locos
The same thing happened to me with this microwave The microwave started tripping the circuit breaker prior to completely failing. The appliance was installed l 4 years ago, in a brand new home.
Response from frigidaire.comBy Christy, Online Outreach Specialist, August 23, 2022
Thanks for your candid feedback. We feel terrible to learn your microwave hasn’t performed as expected. We can understand your disappointment and would like the opportunity to help. The circuit is rated to handle a certain amount of amps (unit of electrical current), and it sounds like the microwave is exceeding that amount, causing the breaker to trip.
There are two possible causes:
• The microwave is malfunctioning and pulling too much electrical current
•You have too many electrical appliances, including the microwave, plugged into the same circuit.
Make sure the microwave has a dedicated circuit. Microwaves pull about 12 amps and need their own dedicated 20-amp circuit. That means they shouldn’t be sharing the circuit with any other appliances. If the microwave currently shares a circuit with other appliances and runs at the same time as those appliances, they’ll quickly overload the circuit and trip the breaker.
If needed, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy
There are two possible causes:
• The microwave is malfunctioning and pulling too much electrical current
•You have too many electrical appliances, including the microwave, plugged into the same circuit.
Make sure the microwave has a dedicated circuit. Microwaves pull about 12 amps and need their own dedicated 20-amp circuit. That means they shouldn’t be sharing the circuit with any other appliances. If the microwave currently shares a circuit with other appliances and runs at the same time as those appliances, they’ll quickly overload the circuit and trip the breaker.
If needed, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frigidaire FFMV1645TS
on September 16, 2022
Posted by: Ole Faithful Crockpot
Clearly the life of Frigidaire microwaves are only a few years. Ours tripped breakers, to include the range, last week so we thought it was electrical. Two technicians came out and determined it was actually the microwave. No stove, no microwave. Needless to say, our crock has gotten plenty of
use!
use!
Response from frigidaire.comBy Anna, Online Outreach Specialist, September 19, 2022
We are terribly disappointed to learn that you are having this trouble with your microwave and range. We understand the burden this can create for any family. When you have a moment, please contact us directly so we may explore ways to resolve this for you.
Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave trips my breaker
on October 5, 2022
Posted by: jasonbell1973
The microwave is on its own dedicated 20 amp breaker. It was working fine till about a month ago. Now every time we try to reheat something it trips the breaker. It was installed in a new home in September of 2018. After reading all the reviews it sounds like a common thing.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 6, 2022
Hi, Jasonbell1973!
We're terribly sorry to hear that you've run into this issue with your microwave! Please ensure its electrical connection is secure and the breaker is working properly and you are not experiencing power surges. We may advise contacting an electrician to check the conditions. If the issue is ongoing, please reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can assist with the best next steps!
Best,
Ashton
We're terribly sorry to hear that you've run into this issue with your microwave! Please ensure its electrical connection is secure and the breaker is working properly and you are not experiencing power surges. We may advise contacting an electrician to check the conditions. If the issue is ongoing, please reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can assist with the best next steps!
Best,
Ashton
Written by a customer while visiting frigidaire.com