Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Expensive Disappointment
on January 17, 2021
Posted by: Tjhamm
I bought the Frigidaire set (microwave, stove, refrigerator and dishwasher). The microwave only lasted a year. I replaced the fuse and still nothing. An expensive disappointment.
Response from frigidaire.comBy Online Outreach Specialist, January 18, 2021
Oh no, Tjhamm! We're sorry to hear that your microwave is not operating as designed.
We’ll be glad to look into your concerns further and explore some options to make things right. Please feel free to connect with us via Live Chat on Frigidaire.com or by calling us at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. We will need your contact information as well as model/serial number so be sure to have that handy. We look forward to working with you. Kindly, Courtney
We’ll be glad to look into your concerns further and explore some options to make things right. Please feel free to connect with us via Live Chat on Frigidaire.com or by calling us at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. We will need your contact information as well as model/serial number so be sure to have that handy. We look forward to working with you. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Reasonably priced.
on February 21, 2021
Posted by: Dan from MN
[This review was collected as part of a promotion.] Good value for the price and it was easy to install.
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 year old microwave blows circuits!
on February 24, 2021
Posted by: Deesiddons
Bought 2 years ago- still looks like new but blows circuit. Plugged into another outlet and blows that one also. Do not purchase bad product.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 2, 2021
Hi, Deesiddons!
We apologize for any matters you have experienced with your microwave and thank you for bringing it to our attention.
Typically, the breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, or if there have been power outages, which can cause a 'nuisance trip' every now and then.
However, I do see that you currently have a technician scheduled to come out to resolve your concerns.
In the event they are unable to do so, please reconnect with us by phone or via live chat by going to www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
We apologize for any matters you have experienced with your microwave and thank you for bringing it to our attention.
Typically, the breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, or if there have been power outages, which can cause a 'nuisance trip' every now and then.
However, I do see that you currently have a technician scheduled to come out to resolve your concerns.
In the event they are unable to do so, please reconnect with us by phone or via live chat by going to www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage
on April 8, 2021
Posted by: Daniel Giddings
The microwave kept tripping the circuit, and now, the SECOND one has blown - we've only been here for 4 years. Absolute garbage!!!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 19, 2021
Thank you for sharing your story with us, Daniel! This is certainly not the experience we’d want for you or any of our consumer, and we’d love to see what we can do to assist. Firstly, lets check to make sure the appliance is plugged into a dedicated non-GFCI circuit with no other appliances plugged into the circuit. If you continue to have the breaker trip, then please connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to more into this for you! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not good at all
on April 18, 2021
Posted by: Yary Nazario
I moved in 2 years ago to a new build community and all my appliances are Frigidaire, microwave is not working, it started tripping my breaker. We have no idea why, it’s basically brand new! Will not recommend!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, April 27, 2021
Hello, Yary Nazario! We are not pleased to know you are having issues with your microwave. We would love to see how we can help resolve your concerns. Please be on the lookout for an email from us shortly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worse Microway
on May 4, 2021
Posted by: BarGr
Worse microwave I've ever owned. Builder installed and less than 2 years later it doesn't work. First the clock went out but we could still use it. Now everything is out. Nothing like having to shell out extra money to replace it and it won't be with a Frigidaire!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, May 10, 2021
Hello, BarGr!
Thank you for bringing this to our attention! We're sorry to hear that the microwave has failed and we would like the opportunity to make this right. We are sending you an email to see what options we have to assist. For immediate assistance, please feel free to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for bringing this to our attention! We're sorry to hear that the microwave has failed and we would like the opportunity to make this right. We are sending you an email to see what options we have to assist. For immediate assistance, please feel free to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of Junk - Quit Working within 3 Years!
on June 1, 2021
Posted by: divasheart
Do not buy this microwave! It quit working almost 3 years from the day it was installed. It is out of warranty. I had a microwave prior to this one that worked for more than 15 years prior to this one. If I could give this Zero stars I would. I will NEVER purchase anything from Frigidaire ever again.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 3, 2021
We're sorry you’re having this problem, Divasheart. We want to help get your appliance back to working order as soon as possible. When you have time, join us in a live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’ll work with you to find a fix or refer you to a service provider. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Marginal microwave
on October 16, 2021
Posted by: tommytune
Purchased this unit in the fall of 2018. It cooked fine, albeit it was noisy. After just 26 months it stopped
working. We had the fuse replaced, and it worked for a day. Then we had the interlock switches checked. Worked for a few months. Then it stopped working. Replaced the interlock switches and it worked again for several weeks. Then? Surprise. It stopped working again.
It should not be this difficult to manufacture a reliable midline microwave. Perhaps I am a relic: I don’t believe a new X (microwave, vaccum cleaner, etc) should need an extended warranty plan. If you cannot make something that at least works for 5 years, don’t make it. The Kenmore cannister vacuum I bought in grad school was working 30 years later.
working. We had the fuse replaced, and it worked for a day. Then we had the interlock switches checked. Worked for a few months. Then it stopped working. Replaced the interlock switches and it worked again for several weeks. Then? Surprise. It stopped working again.
It should not be this difficult to manufacture a reliable midline microwave. Perhaps I am a relic: I don’t believe a new X (microwave, vaccum cleaner, etc) should need an extended warranty plan. If you cannot make something that at least works for 5 years, don’t make it. The Kenmore cannister vacuum I bought in grad school was working 30 years later.
Written by a customer while visiting frigidaire.com