Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
4
Works great!
on October 4, 2022
Posted by: Parker1
[This review was collected as part of a promotion.] Easy to use. Took a bit too get used to it just because it is different than the old one. I love how quiet it is.
Response from frigidaire.comBy Corletta , Online Outreach Specialist, October 24, 2022
We appreciate your feedback, Parker1. We're happy to know you're loving your new microwave. Thanks for being a part of the family! -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Handle peeling
on November 2, 2022
Posted by: Florida Girl 1
I moved into my condo last year and the handle was peeling. I see that lots of other people have this same problem. too bad the company would not replace the handle since it happened to so many people. I am replacing and will buy another brand.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, November 3, 2022
We apologize for the trouble you have had with the handle of the microwave in your condo. Without knowing the age of your specific microwave, I can advise you that the finish is considered cosmetic and not covered under a warranty. However, we recommend cleaning the finish of your appliances with a mild mixture of soap and water to prevent any damage or early wearing of the finish.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Can't Take the Heat
on November 23, 2022
Posted by: Sarafina
Constant e11 error codes when using the range beneath. Heat and moisture trigger the really inconvenient alarms necessitating unplugging and restarting right in the middle of meal preparation. After 3 years the faulty keypad has finally given up the ghost. Two days before the family arrives for Thanksgiving dinner. Typical for an unreliable unit...
Response from frigidaire.comBy Corletta , Online Outreach Specialist, November 28, 2022
Hi, Sarafina. We're very sorry to hear that, but we do want to assure you that we’re on your side, and ready to help. Feel free to reach out to us via chat. We'd be happy to see if there is anything on our end we can do to assist. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door switches
on December 7, 2022
Posted by: Ryan5678
Would not recommend buying this product. Hard to find parts
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 8, 2022
We are sorry to hear that you are having a hard time locating parts for your appliance. We are happy to help. When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
issue with tripping breaker
on December 13, 2022
Posted by: twanna
[This review was collected as part of a promotion.] Have loved this microwave for the year that ive owned my home. Started tripping the breaker and look at the prongs and they appear damaged. Could have caused a serious fire. Not the experience I expected with a new home or appliances.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave doesn’t heat up food
on December 29, 2022
Posted by: Juju Mitchell
[This review was collected as part of a promotion.] Only had this microwave for 3yrs and all of a sudden it stopped heating up food. It should last longer then 3yrs
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 5, 2023
Hello Juju Mitchell! We are sorry to hear about your experience with your microwave. We'd really like an opportunity to research more about your experience and review the options available for assistance. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287, Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Shutting off
on June 25, 2023
Posted by: Kirbsma
[This review was collected as part of a promotion.] This microwave came with our home we bought in 9/2019. It has worked fine until last week. The microwave is shutting off after 30 seconds of timed cooking. Not sure what’s going on with it. How is this microwave having mechanical issues and it’s not that old? What’s the deal?
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 26, 2023
Thank you for bringing this up, Kirby. We're truly sorry that you've been experiencing troubles with your microwave. If ever "Food” will be displayed if a quick start cooking cycle or +30 sec key is not selected within 5 minutes of placing food in the microwave. You must open then close the door again to clear ''Food'' from the display. However, if this will not work, we would like to ensure that your microwave will work as designed. At your convenience, please reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
2
Basic Short-Lived Microwave
on November 6, 2023
Posted by: katieeOC
Basic microwave. I've had this for 5 years and the paint is already chipping/peeling under the turn table. It's clearly not healthy to consume food in there now.
Response from frigidaire.comBy Owen, Online Outreach Specialist, November 7, 2023
Hello katieeOC,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com