Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Awful. Run
on September 24, 2021
Posted by: Microwave awful
[This review was collected as part of a promotion.] This appliance is less than 3 years old and already broken. Reached out to the company and no answer.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 27, 2021
Hello, Valued consumer! We regret to learn you are having issues with your microwave and trouble reaching us for assistance. We would love to learn more about your concerns so we can see how we can help. We have sent you an email to gather more details, please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
3 years and now it’s dead
on October 15, 2021
Posted by: Hbrad
My microwave won’t run without tripping the breaker now. Extremely frustrating after only 3 years of use!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 18, 2021
Hi,
We sincerely apologize for your experience with your microwave. We understand how essential it can be to any home. Please ensure your appliance is supported with a 120 volt breaker. Should you have any questions, please come chat with us here, Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We sincerely apologize for your experience with your microwave. We understand how essential it can be to any home. Please ensure your appliance is supported with a 120 volt breaker. Should you have any questions, please come chat with us here, Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Same issues as many others
on December 11, 2021
Posted by: Templeofjaako
After 2 years our microwave started tripping our breaker constantly. After replacing the fuse it worked for another year before it started tripping our breaker again. Now it is completely dead.
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 13, 2021
Hi, Templeofjaako. Thanks for reaching out. We feel terrible to learn your microwave hasn’t performed as expected due to the breaker tripping. We can understand your disappointment and would like the opportunity to see how we can help.
When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not heating food
on December 17, 2021
Posted by: Sueb3004
Help! Unit is 18 months old in new house, it will not heat food, sometimes will heat cup of water.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, December 20, 2021
Hi, Sueb3004! Thank you for making us aware of your recent experience. We regret to hear that your microwave is not performing as expected. I'm sure this is an issue we can help you with. Please initiate a live chat with us here M-F 8:30am- 8:00pm EST. We'll be happy to talk with you and find a way to get this matter resolved. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very disappointed
on February 24, 2022
Posted by: wchoi
Less than 4 years old my microwave has made me crazy. It has been started tripping the breaker box constantly. I checked it out with electricians, they informed me it was an issue of microwave. Do I have to make an order again and find handyman who can install the over-the-range microwave by paying over hundred dollars? I can’t find any information except for writing review here.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 25, 2022
Hello,
We sorry to learn of your experience with your microwave. We understand your frustrations and we would love to see if there is anything we can help with. Please check your email for further communication regarding your appliance. Should you like to speak with us immediately chat with us here Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We sorry to learn of your experience with your microwave. We understand your frustrations and we would love to see if there is anything we can help with. Please check your email for further communication regarding your appliance. Should you like to speak with us immediately chat with us here Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk model #FFMV1645TS
on March 11, 2022
Posted by: jts62
Junk, designed to fail. Started tripping the breaker after a year and completely failed after 4 years of only moderate use.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 14, 2022
Hi, Jts62!
Thank you for reaching out. We're sorry to hear your microwave has experienced a failure! If you have an extended warranty with your retailer, we would recommend reaching out to them for assistance. Otherwise, if you still need assistance, we will be happy to help however we can! You can reach us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for reaching out. We're sorry to hear your microwave has experienced a failure! If you have an extended warranty with your retailer, we would recommend reaching out to them for assistance. Otherwise, if you still need assistance, we will be happy to help however we can! You can reach us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on May 6, 2022
Posted by: Tris H
Had this microwave for 3 1/2 yrs, it is now tripping the breaker. I called Frigidaire and it is not under warranty so now I have to buy another microwave.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, May 10, 2022
Hi, Tris H. We’re sorry to hear you’re having this experience with your microwave. We’d like to explore some options with you to determine the best way to help. Please be on the lookout for an email from us. We look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Product is Defective and Not Reliable
on August 23, 2022
Posted by: Chief T
This brand new kitchen appliance was installed in our brand new house on Feb 2019. After only a few months, it started to have what looked like grease stains on the door. When I tried to clean it up, I noticed that the build up was actually inside the glass. In order to clean this, the door has to be taken apart. This appliance is supposed to be tightly sealed in order to avoid radioactive emission while cooking. It’s mind boggling how the massive stain got in between the glass door on this appliance. Last night as I was cooking, I noticed heavy moisture built in the glass door and when I tried to wipe it off, bingo, it was actually inside the glass door. I do not recommend this product and hoping that Frigidaire will rectify this issue with a replacement to a new model.
Response from frigidaire.comBy Briana , Online Outreach Specialist , August 26, 2022
Hello, Chief T! Thank you for bringing your concerns to our attention. We are sorry to hear that this has been your experience with our brand. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com