Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Stopped working in under 4 years
on August 14, 2022
Posted by: Poor Production
Like many other reviews I have read. The microwave started tripping the circuit breaker prior to completely failing. The appliance was installed less than 4 years ago, in a brand new home.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 15, 2022
We apologize for any matters you have experienced with your microwave and thank you for bringing it to our attention.
One of the most common reasons for a breaker to trip is an overloaded circuit, which means that a greater electricity demand is being placed on the circuit than it can deliver.
Also, your breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, which can cause a 'nuisance trip'. So that this doesn’t happen, your microwave must be connected to a dedicated supply circuit with the proper voltage and frequency.
In the event the information provided doesn’t resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
One of the most common reasons for a breaker to trip is an overloaded circuit, which means that a greater electricity demand is being placed on the circuit than it can deliver.
Also, your breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, which can cause a 'nuisance trip'. So that this doesn’t happen, your microwave must be connected to a dedicated supply circuit with the proper voltage and frequency.
In the event the information provided doesn’t resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
We're part of the Trippy Micro #MeToo Movement
on September 9, 2022
Posted by: Nope5104
Installed Feb 2019 - New Construction with full Frigidaire Kitchen appliances. Dedicated CB (so don't even try it support center). Started tripping the DEDICATED circuit about a month ago. Now, cook times are all over the place. Various issues with the rest of the set as well. So we're currently shopping for anything BUT FrigiDARE - dare you to be worth the money!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, September 12, 2022
Hello Nope5104! Thank you for sharing your feedback. We can understand your disappointment and we regret to hear that this has been your experience with your appliances. We'd really like an opportunity to research more about your experience and review the options available. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy or if builder installed this unit tell them to replace
on October 20, 2022
Posted by: JSling
This unit is a horrible. Blows its circuit and trips breaker. Had unit plug, board, and new wall outlet replaced and unit blew again.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 25, 2022
The microwave is overloading the electrical circuit. In other words, the circuit is rated to handle a certain amount of amps (unit of electrical current), and the microwave is exceeding that amount, causing the breaker to trip.
There are two possible causes:
• The microwave is malfunctioning and pulling too much electrical current
• You have too many electrical appliances, including the microwave, plugged into the same circuit.
Please check the following:
• Make sure the microwave has a dedicated circuit
• Microwaves pull about 12 amps and need their own dedicated 20-amp circuit. That means they shouldn’t be sharing the circuit with any other appliances.
• If the microwave currently shares a circuit with other appliances and runs at the same time as those appliances, they’ll quickly overload the circuit and trip the breaker.
• Check the tripped breaker’s label. Does it say “microwave”? If not, then that most likely means your microwave does not have a dedicated circuit.
• Whether or not the microwave has a dedicated circuit, the microwave may be tripping the breaker because there’s something wrong the microwave itself that’s causing it to pull too much electrical juice.
• Test to see if the microwave is malfunctioning
• Plug the microwave in an area where the breaker is usually set for a higher amp/current rating, like your garage. Turn the microwave on and see what happens.
. If we can be of assistance in any way, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432. Best wishes, Christy
There are two possible causes:
• The microwave is malfunctioning and pulling too much electrical current
• You have too many electrical appliances, including the microwave, plugged into the same circuit.
Please check the following:
• Make sure the microwave has a dedicated circuit
• Microwaves pull about 12 amps and need their own dedicated 20-amp circuit. That means they shouldn’t be sharing the circuit with any other appliances.
• If the microwave currently shares a circuit with other appliances and runs at the same time as those appliances, they’ll quickly overload the circuit and trip the breaker.
• Check the tripped breaker’s label. Does it say “microwave”? If not, then that most likely means your microwave does not have a dedicated circuit.
• Whether or not the microwave has a dedicated circuit, the microwave may be tripping the breaker because there’s something wrong the microwave itself that’s causing it to pull too much electrical juice.
• Test to see if the microwave is malfunctioning
• Plug the microwave in an area where the breaker is usually set for a higher amp/current rating, like your garage. Turn the microwave on and see what happens.
. If we can be of assistance in any way, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432. Best wishes, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
4 years - dead
on January 30, 2023
Posted by: Ken Gotsch
Have had the same issues as others with blown fuses over the short lifespan of this product - 4 years. This morning, was literally shocked when the microwave arced, blue light coming from the bottom, and it is dead dead dead now. Recommend against this product which has now proven dangerous.
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 27, 2023
Hi, Ken! We’re sorry to learn your microwave hasn’t performed as expected. We take pride in making sure our products are made with the most sophisticated process and parts to guarantee top quality for all our consumers. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please contact us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Highly Disappointed
on July 21, 2020
Posted by: CaseyAirborne
[This review was collected as part of a promotion.] After 19 months new mircowave Frigidaire (2018
(2018 June) Manufacturing Date i moved in ,In Nov 2018 less than 2 years(Disappointing) trips the circuit breaker consistently. Currently using my old General Electric Mircowave as a back up its running fine and it was manufactured 2012 had several owners from my apartment days they updated us to Samsung and let us keep the old ones. I also put a load on that outlet to exceed 50% (2600W) more energy than the Frigidaire (1550)would with no issue. Longevity is important with products regardless of warranty. Honda is a good example, tons of Honda's from the 90s that were taken care of properly are still out lasting 201-'s vehicle
(2018 June) Manufacturing Date i moved in ,In Nov 2018 less than 2 years(Disappointing) trips the circuit breaker consistently. Currently using my old General Electric Mircowave as a back up its running fine and it was manufactured 2012 had several owners from my apartment days they updated us to Samsung and let us keep the old ones. I also put a load on that outlet to exceed 50% (2600W) more energy than the Frigidaire (1550)would with no issue. Longevity is important with products regardless of warranty. Honda is a good example, tons of Honda's from the 90s that were taken care of properly are still out lasting 201-'s vehicle
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hello, CaseyAirborne!
Thanks for reaching out to us. Sorry to hear you are experiencing issues with the microwave. I would love to see if we have some options available to assist with this matter, be on the lookout for an email from me shortly.
Bianca
Thanks for reaching out to us. Sorry to hear you are experiencing issues with the microwave. I would love to see if we have some options available to assist with this matter, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Barely Lasted One Year
on January 3, 2021
Posted by: Bummed n Disappointed
This microwave came with our new home and we loved it. Then shortly after the first year it began tripping the breaker, and now we are only able to use the fan and light since it will not cook anymore. Such a bummer!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, January 5, 2021
Hello, valued Frigidaire consumer. Thank you for letting us know about this issue with the microwave! This is certainly not norm, and we’d love the chance to make things right. Firstly, make sure to always end the cooking cycle with the STOP key before opening the door when using the microwave. However, since the microwave is not starting anymore, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Only Lasted 2 Years
on January 4, 2021
Posted by: not working
This microwave only worked for 2 years. Came with the new home I purchased. This is unacceptable!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, January 6, 2021
Hello, valued Frigidaire consumer. We’re so sorry to hear about the abnormal issue with your microwave, and this is certainly not the experience we’d want for you. I’m so glad to see you’ve since worked with one of our Live Chat Specialist for assistance! If there’s anything else we can do for you, don’t hesitate to join us again via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trips breaker
on January 11, 2021
Posted by: DaveandVicki
Microwave part of new home build in spring 2018. Fast forward to January 2021 and the microwave trips the circuit breaker. Tried on multiple, working circuits and the microwave tripped them all. Clock, light, and fan work, but trying to cook trips the circuit.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, January 13, 2021
Hi DaveandVicki, Thank you for sharing your recent experience with your microwave. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com