Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Sucks
on May 3, 2021
Posted by: Big ET
Came with my new home everything was brand new use the microwave often but the dam thing didn’t even last 3 years
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 10, 2021
Hello, Big ET! Thank you for your review. We are sorry to hear that you have not had the best experience with your appliance. This is certainly not the experience that we would want for you. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Beyond Disappointed! ffmv1645ts
on December 1, 2021
Posted by: ECU12
My 2 yr old Frigidaire - 1.6 Cu. Ft. Over-The-Range Microwave ffmv1645ts ( New build- Builder installed) has started to trip my breaker. The more research I have done, the more I see this is a common problem. The electrician advised this is definitely a microwave issue. Frigidaire I couldn't be more disapponited that I have to replace/repaire a two yr old microwave.
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 3, 2021
Hello ECU12, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire microwave. We pride ourselves on our high-quality standards and regret that our product didn’t live up to your expectations.Please feel free to chat with us on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). – Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Tripping the breaker- 0 stars
on December 13, 2021
Posted by: Myssi87
[This review was collected as part of a promotion.] I came here to see if this is a common problem. It seems it is. This is the microwave that came with my new house. Here I am 2 1/2 years later and as soon as I push start it trips the breaker. Poorly made! Very disappointed! I would give 0 stars but it won't let me. Cheap parts make cheap products!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 15, 2021
Thank you for reaching out, Myssi87! We're sorry to hear your experience has not been completely positive thus far. We want to investigate this concern further and reached out through email to gather additional details. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
2
Buyer Beware!
on February 2, 2022
Posted by: Eddie37087
[This review was collected as part of a promotion.] Loved this microwave, till it started blowing my breaker and then died right at 3 years. The builder installed in my house as well as others in my subdivision. Other people in my neighborhood have also stated theirs died right at 3 years as well. Stay away
Response from frigidaire.comBy Hailea, Online Outreach Specialist, February 7, 2022
Hello, Eddie37087, and thank you for sharing your honest feedback with us. Its truly disheartening to hear you’ve had these difficulties with your microwave tripping the breaking, and we wanted to apologize for any frustration this may have caused you and your family. This is never the experience we’re striving to provide and if you’re looking for assistance with this, please know we’re happy to review your situation to see what we can do to help. We’re available for you through Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST) if you ever need us. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't Buy
on February 16, 2022
Posted by: No Thankss
We have only had our microwave for less than 4 years and it completely died. It shut off and we had to reset it more times than I can count and then one day it just never came back on. We hired people to replace parts but it doesn't work. It blows the fuses immediately.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , February 17, 2022
We are disappointed to learn you had that experience with your microwave. If you would like to share more about your experience with us, feel free to chat with us via Frigidaire.com for assistance. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Unhappy! Trips breaker box constantly!
on February 18, 2022
Posted by: Ihatebuyingappliances
Had this house built 3 years ago and the builder installed Frigidaire appliances in all the homes in our subdivision. A month ago, the lower spray arm of my Frigidaire dishwasher fell off on the heating element and melted. Had to get that repaired. A few weeks later this microwave started tripping the breaker box constantly. As of today, it will no longer operate. It’s out of warranty according to Customer Service so I was considering getting a new version of this one until I read all these reviews of blown fuses and tripped breaker boxes. Almost everyone had their issue after 3 years like me. I do not want to cause more issues with the electrical of my home because of faulty microwaves so I suppose I must go with another brand. Hate it came down to this. Hope this helps anyone who’s having similar issues.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 21, 2022
Hi there! We feel terrible to hear that you have had multiple issues with your appliances. We show you were able to reconnect with our Customer Care Team, and you’re working with them towards a resolution. Should you need further help, feel free to Live Chat with us so we can ensure you are taken care of. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Electrical issues #BuyerBeware!
on February 24, 2022
Posted by: Mercer J
[This review was collected as part of a promotion.] Unit is 4 years old, worked well up until 1 month ago when it began tripping breaker when door was opened after heating cycle was run. Had electrician check outlet and sub panel, determined it was microwave. Service tech sent out 3 times and attempted to fix by replacing capacitor, magnet, and lastly door release switches. Device would work for maybe 24 hours then blow interior fuse of device. To make matters worse, cannot find a replacement that is 1.6 cubic feet so bolt pattern on top matches with my cabinet, as a larger cubic size unit, even it outer width and depth are same as existing, the bolts are placed too far forward on cabinet for safe install.
Reading a few other reviews that describe similar electrical issues suggest this model is a lemon. #BuyerBeware
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 28, 2022
Thanks for sharing your experience, Mercer J. We regret to hear your microwave is not performing as expected. However, we do show the replacement model as FFMV1846VS with similar dimensions. Feel free to reach out to us via chat here M-F 8:30am-8:00pm EST if you have additional questions or concerns. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Microwave stopped working
on June 19, 2022
Posted by: Anahmeowner
The microwave stopped working after 3 years. It cause the breaker to go off. We will turn in back on and go off as soon as you hit the start button.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 20, 2022
We apologize that you are having any issues with your microwave tripping the breaker.
Typically, your circuit is rated to handle a certain amount of amps and the microwave is possibly exceeding that causing the breaker to trip.
However, we certainly would like to make sure your microwave is performing as designed. At your convenience, please chat with us or give us a call at 1-800-374-4432, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Typically, your circuit is rated to handle a certain amount of amps and the microwave is possibly exceeding that causing the breaker to trip.
However, we certainly would like to make sure your microwave is performing as designed. At your convenience, please chat with us or give us a call at 1-800-374-4432, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com