Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
This microwave is a no for me
on June 8, 2022
Posted by: spiyke
This microwave came with my new home and let's say there is a reason that it has a one year warranty. At 18 months, it just stopped heating, giving off a burning smell. Now it's just a useless accessory over my oven since it's been out of warranty.
FYI. At least 6 other neighbors in my neighborhood said they had the same issue
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 10, 2022
Hi, Spiyke!
We're sorry to hear that your microwave experienced a failure! This is not what we expect from our appliances, and though we are limited in the assistance we can offer out of warranty, we do want to ensure we offer whatever help we can. It does look like our technicians were able to diagnose the issue for you. Please be on the lookout for a follow up email from us to discuss options moving forward!
Best,
Ashton
We're sorry to hear that your microwave experienced a failure! This is not what we expect from our appliances, and though we are limited in the assistance we can offer out of warranty, we do want to ensure we offer whatever help we can. It does look like our technicians were able to diagnose the issue for you. Please be on the lookout for a follow up email from us to discuss options moving forward!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Tripping Breaker
on June 8, 2022
Posted by: shawnyg4
Our microwave is about 3 yrs old and has been tripping our breaker. It was previously a great microwave,
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, June 10, 2022
Hello, shawnyg4. We can certainly understand how the issues with your microwave have dampened your experience. We'd like the opportunity to work with you further to determine the best path forward to address your issues. We have sent you an email to gather more information and look forward to hearing back from you soon! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
So Disappointed
on June 15, 2022
Posted by: sfswyr
This Microwave was great until it wasn't. It is constantly tripping the breaker, we'd have to go reset the breaker until two days ago and now it just doesn't work all together. It's only 4 years old. I wouldn't expect this to happen so soon.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, June 16, 2022
We are disheartened to hear that your 4 year old microwave has stopped working after tripping the breaker. As consumers ourselves, we understand how important a working microwave can be for a household and we apologize that this unit did not meet your expectations. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
2
Door fell off
on June 16, 2022
Posted by: Jaime P
[This review was collected as part of a promotion.] works well otherwise, but the door fell off after normal use
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 17, 2022
Hi, Jaime P!
That's very unusual; was it not properly installed or was there a break on the hinge? If you're still seeking a resolution, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help! We're glad to hear the microwave is working well for you otherwise.
Best,
Ashton
That's very unusual; was it not properly installed or was there a break on the hinge? If you're still seeking a resolution, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help! We're glad to hear the microwave is working well for you otherwise.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave died after 4 years of mild use (family of 2)
on July 16, 2022
Posted by: Himatt200
[This review was collected as part of a promotion.] I bought a new home in 2018, I wanted brand new stainless steel appliances to match (fridge, oven, dishwasher, and microwave). I made the choice to go with Frigidaire brand. Honestly, the microwave worked perfectly until the day it completely shut down. I considered getting it repaired but the estimate alone is half the value of the microwave. It’s disheartening that a new appliance broke down after such a short period of time. And of course the manufacturer warranty only lasted one year. I’m hesitant to buy another Frigidaire microwave because the longevity does not seem to be there for this brand.
Response from frigidaire.comBy Briana , Online Outreach Specialist , July 19, 2022
Hello, Himatt200! Thank you for sharing your experience with us. We are sorry to hear that it has not been the best. Your feedback will help us understand our strengths and identify areas for improvement. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Plastic film on Handle coming off
on July 25, 2022
Posted by: Dk13
The plastic film on the handle is peeling off. Never had this happen before with any hood microwaves. Basically have to replace whole microwave because it looks horrible. I would think if the microwave is suppose to act like a hood, it would be able to handle this.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 28, 2022
We are disappointed to learn the finish is coming off the handle and apologize for the inconvenience. When you have a moment, please contact us directly so we can review what options may be available to replace the handle.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Another defective microwave handle
on July 25, 2022
Posted by: Tjp2222
[This review was collected as part of a promotion.] Like many on this site the handle on my mircrowave also broke off. And if you look at the picture you can see that the screw is still attached. In other words, the failure is with the backing in the door that this screw is anchored in, which means that it needs a new door. Frigidaire needs to step up and take care of their customers who got an obviously defective product. We'll see what kind of solution they come up with...
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 29, 2022
Thank you for taking the time to reach out to us regarding the trouble with your appliance. We sincerely apologize for any inconvenience this has created. I can certainly understand that you would like this matter resolved quickly. Be on the lookout for an email correspondence from our team. We want to contact you directly and see that your concerns are addressed correctly.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire Microwave FGMV176NTF keeps tripping breaker
on September 7, 2022
Posted by: BBird14
[This review was collected as part of a promotion.] Hello- microwave was new to my townhouse when build in 2018. I have always had difficulty opening the door.
And now, Every single time I go to close the door, it trips the breaker
This is only 4 yrs old & should not have issues like this. Please help -
Thank you in advance -
Brenda
Brenda
Response from frigidaire.comBy Kiara, Online Outreach Specialist, September 8, 2022
Hello BBird14! Thank you for reaching out to us. We are sorry to hear of the issues with your microwave not working properly. We'd really like an opportunity to research more about your experience and review the options available. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com