Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
5
Great Over the Counter Microwave
on January 21, 2022
Posted by: WAR EAGLE STEVE
[This review was collected as part of a promotion.] This microwave replaced our 4 year old original Frigidaire microwave when we purchased our home. This newer model preforms better!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on January 25, 2022
Posted by: ASager
[This review was collected as part of a promotion.] This is a great microwave but it went dead after only three years. I investigated the issue and found multiple people had their microwaves die after only three years. I ended up buying a replacement because it is a nice microwave. Lasting only three years does seem like an issue, though.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Useless unreliable
on February 13, 2022
Posted by: Jpilsbury
We are on our second Frigidaire microwave first installed in new house lasted two years then start button started tripping circuit and then quit all together. Replaced with a gallery version and have had now two years with same issue. Have not replaced yet. May just replace all Frigidaire appliances with another brand. The dishwasher also leaks in spite of replacing seal. Only 4 years old. Researching other brands.
Response from frigidaire.comBy Briana , Online Outreach Specialist , February 15, 2022
Hello, Jpilsbury! Thank you for sharing your concerns with us. We are sorry to hear that you have not had the best experience with your appliances. This is certainly not the experience we would want for you. We would like to see how we can assist with your concerns. We have sent you an email to gather additional details. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on March 22, 2022
Posted by: JasonN
House just turned a year old... microwave turntable and fan stopped working.
Going find another brand, I'm sure it will be less expensive to replace the 1 year old unit.
Customer service over automated. Still haven't had my returned call back.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, March 23, 2022
Hi, JasonN!
Thank you for your feedback. We certainly wouldn't like to see you go and would like the opportunity to make it right. Please be on the lookout for an email from us. We're looking forward to working together to resolve this matter! -Katrina
Thank you for your feedback. We certainly wouldn't like to see you go and would like the opportunity to make it right. Please be on the lookout for an email from us. We're looking forward to working together to resolve this matter! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Avoid this microwave
on March 23, 2022
Posted by: Skirod
I’ve had this Frigidaire microwave along with matching dishwasher, gas stove, double oven, and refrigerator for 2 years. Completely regret going with Frigidaire for all of our appliances. The microwave handle chrome/plastic laminate is peeling/chipping at the seams and is extremely sharp. My wife and I have both cut ourselves multiple times because of this defect. The chrome finish on the face of the microwave is also pitting and rusting even with us only using the Frigidaire recommended chrome cleaner.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, March 25, 2022
Thanks for your review, Skirod! We’re disappointed to learn about your experience using the microwave. We’d like to help you with these issues. We have sent you an email to gather more details. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good microwave, bad beeps.
on April 7, 2022
Posted by: Bob98
[This review was collected as part of a promotion.] It beeps forever when it’s done. And then if you don’t get it out, it starts beeping again
Written by a customer while visiting frigidaire.com
Customer Rating
3
Annoying
on April 28, 2022
Posted by: 5280Cam
[This review was collected as part of a promotion.] The microwave all in all is good. It serves it purpose and heats up items well. The one thing that is absolutely the most aggravating about this machine is the alarm when and item is done. It is way to loud, way to repetitive, and doesn’t give you enough time between beeps to get to the door before it beeps again.
Now I understand the need for a alarm letting you know the food or whatever is done. But consistently and at this decibel? It’s not like if I don’t open the door right away the food will explode, go bad, disappear, or burn my house down. Even the oven from the same line doesn’t make as much noise as this. I wish there was a way to alter it because seriously it sounds trivial but I am tempted to just buy a different machine due to this. The appliance is less than 4 months old and it would be the first thing I would address.
Now I understand the need for a alarm letting you know the food or whatever is done. But consistently and at this decibel? It’s not like if I don’t open the door right away the food will explode, go bad, disappear, or burn my house down. Even the oven from the same line doesn’t make as much noise as this. I wish there was a way to alter it because seriously it sounds trivial but I am tempted to just buy a different machine due to this. The appliance is less than 4 months old and it would be the first thing I would address.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, April 29, 2022
Hi, 5280Cam!
Thank you for providing your feedback. It's great to hear that you're enjoying your experience with the microwave, except for the concerns with the sound at the end of the cooking cycle. This unit offers different levels that the tone can be set for Off, On, Norm, or Low. You may locate the details of this information on page 21 of the use and care guide. We hope that this information is helpful! If this doesn't resolve your concerns, please feel free to Live Chat with us online at Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30 am-8:00 pm EST. -Katrina
Thank you for providing your feedback. It's great to hear that you're enjoying your experience with the microwave, except for the concerns with the sound at the end of the cooking cycle. This unit offers different levels that the tone can be set for Off, On, Norm, or Low. You may locate the details of this information on page 21 of the use and care guide. We hope that this information is helpful! If this doesn't resolve your concerns, please feel free to Live Chat with us online at Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on April 30, 2022
Posted by: Bertiebrn
Only 3 1/2 yrs old trips breaker. Checked on reviews, and tells me the same. JUNK
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 2, 2022
Bertiebrn, we apologize for any matters you have experienced with your microwave and thank you for bringing it to our attention.
One of the most common reasons for a breaker to trip is an overloaded circuit, which means that a greater electricity demand is being placed on the circuit than it can deliver.
Also, your breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, which can cause a 'nuisance trip'. So that this doesn’t happen, your microwave must be connected to a dedicated supply circuit with the proper voltage and frequency.
In the event the information provided doesn’t resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
One of the most common reasons for a breaker to trip is an overloaded circuit, which means that a greater electricity demand is being placed on the circuit than it can deliver.
Also, your breaker can trip if your microwave is not on a dedicated circuit and plugged into a GFI outlet, which can cause a 'nuisance trip'. So that this doesn’t happen, your microwave must be connected to a dedicated supply circuit with the proper voltage and frequency.
In the event the information provided doesn’t resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com