Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
4
Great Features!
on January 20, 2021
Posted by: LibbyLib
[This review was collected as part of a promotion.] This is a great appliance. Easy to use and easy to clean. Very happy with this product.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Really Disappointing
on February 9, 2021
Posted by: lasttimeforme
Bought Sept 2019 now 17 months later it's dead. Has electricity, nothing works. Just a flash and poof! it's dead. I expected more from Frigidaire. Our last one lasted for almost 10 years.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 18, 2021
Oh no, this is certainly disappointing to you and us both. We would like to explore what options may be available to assist in you in getting your microwave back to proper working order. Would you mind contacting us directly so we can investigate further?
When you have the chance, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
When you have the chance, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great micro
on February 21, 2021
Posted by: Lu127
[This review was collected as part of a promotion.] I bought this microwave when i purchased my house. It works well and have not had any issues
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped Working
on February 21, 2021
Posted by: Disappointed in CC
Old micro worked for 17 years. After only 2 years of moderate use, the new one keeps tripping the breaker. Now trying to decide whether to repair or purchase a new one.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 2, 2021
Oh no! We are terribly sorry to hear this and eager to see how we can help. If you have not already, please connect with our team directly so we can review what options may be available with you.
Our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on February 23, 2021
Posted by: Mikemc68
We have Frigidaire appliances in a new construction home that are just over a year old. The microwave has given out already and can not find a replacement to match. Not sure I want to replace it with Frigidaire if it is only going to last just beyond the year warranty. Very disappointing!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 2, 2021
Hi, Mikemc68!
Sorry to hear about the issue with your microwave! I do see you have contacted us once before. We would be happy to see how we can help. I have sent you an email requesting further information; please respond at your convenience!
Best,
Ashton
Sorry to hear about the issue with your microwave! I do see you have contacted us once before. We would be happy to see how we can help. I have sent you an email requesting further information; please respond at your convenience!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
I have been buying frigidaire most of my life.
on February 24, 2021
Posted by: MiScott
[This review was collected as part of a promotion.] Love the features. Easy to use, plus you can turn the done alarm off.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great job
on February 25, 2021
Posted by: Amia
[This review was collected as part of a promotion.] Recently purchase microwave for brand new home... within a few weeks handle broke off... my door was replaced quickly and without hassle... excellent service, quality, and job
Written by a customer while visiting frigidaire.com
Customer Rating
1
Repair Required Less Tham 3 Months From Purchase
on March 27, 2021
Posted by: RL 21
[This review was collected as part of a promotion.] Microwave in my new construction home made a boom noise during use. Opened microwave to find the turntable cracked. Upon closing the door, the motor continuously ran. Eventually had to disconnect and contact warranty. Local repair company confirmed defects and has ordered replacement parts, which requires me to continue to wait for the ability to use. I have been without use for weeks now. Would not recommend this product in the future.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 5, 2021
Hello, RL 21. Congratulations on your new home! We feel terrible to learn you had this encounter so soon. We can understand your disappointment. We show you were able to reconnect with our Customer Care Team, and you’re working with them closely in getting the needed parts a lot sooner than expected. Should you need anything, please reach out to us via Live Chat. Thanks again for sharing your experience. -Derrick
Written by a customer while visiting frigidaire.com