Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Electrical issues
on November 14, 2021
Posted by: JgeTna
[This review was collected as part of a promotion.] We have been using this oven for about 2.5 years and now it's having electrical issues. It seems to work fine but opening or closing the door creates some sort of short that pops the breaker....so it is unusable now. 2.5 years is a VERY short time for a microwave and being an otr oven makes it a hassle to change or even take to repair. I was thinking of buying the same model to make the installation easier.... but there are so many reviews with the exact same issue that I don't know any more.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 16, 2021
Hello JgeTna. We hear your voice and appreciate that you've taken the time to share your important concerns. We are very sorry to hear that you are having issues with your microwave.
Striving to be the best home appliance company in North America, we do value your opinion. This is absolutely not the experience we wish upon any of our consumers.
If needed, our team may be reached by calling 1-800-374-4432 Mon - Fri, 8:30 am - 8 pm (EST). We are always here to help! Kind regards, Christy
Striving to be the best home appliance company in North America, we do value your opinion. This is absolutely not the experience we wish upon any of our consumers.
If needed, our team may be reached by calling 1-800-374-4432 Mon - Fri, 8:30 am - 8 pm (EST). We are always here to help! Kind regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaker Fuse Blown
on December 16, 2022
Posted by: jkinc
So annoyed by this and we're out of warranty.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, December 19, 2022
We regret to learn you are having issues with your microwave. We would be happy to research resolution options we may have available to assist. We have sent you an email to gather more details, please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
terrible
on January 10, 2021
Posted by: mfletch93
Unit is less than 2 years old and continually trips bkr. Very disappointed with this microwave. This is a common problem with this model, but they keep selling them. I won't replace it with a frigidaire.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 12, 2021
Hi Mfletch93, I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. Please be on the lookout for an email from us.~ Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad microwave
on December 25, 2021
Posted by: Carol0312
[This review was collected as part of a promotion.] I had it two years and it die. I replaced the fuse and it die after 3-4 days. Why would design a poorly made unit. Still brand new and now I have to throw away. Because if I replaced the fuse it’s going to die again. I need a new microwave now. I’m so mad. And it is xmas….send me a new microwave. I have the stove and microwave the same brand
Response from frigidaire.comBy Briana , Online Outreach Specialist , December 29, 2021
Hello, Carol0312! We are sorry to hear that you have not had the best experience with your microwave. This is certainly not the experience we would want you to have. We wish that your experience could have been different. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 7, 2022
Posted by: Missymiss1130
[This review was collected as part of a promotion.] Works great. Beep was annoying so we turned it off
Written by a customer while visiting frigidaire.com
Customer Rating
1
Keeps tripping dedicated 20A breaker
on December 26, 2022
Posted by: Kenxxxxxx
[This review was collected as part of a promotion.] Have had builder installed 1645TS unit since moving in January 2018. Has recently begun tripping dedicated 20A breaker every time door is opened now. Also trips other dedicated 20A breakers when plugged in there, so problem isolated to this microwave.
Sad that it didn’t even last 5 years. From what I read, I’m lucky it lasted that long.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 29, 2022
Hi, Kenxxxxxx!
We're sorry to hear that your microwave is experiencing these issues! While we are limited in the assistance we can provide outside of warranty, we would be happy to see what we can do to help if you choose to proceed with repairs. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We're sorry to hear that your microwave is experiencing these issues! While we are limited in the assistance we can provide outside of warranty, we would be happy to see what we can do to help if you choose to proceed with repairs. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst microwave ever
on March 27, 2023
Posted by: Bshort0918
Kept blowing fuses and tripping the breaker. Finally stopped working after a couple of years and many fuses. Stay away from this microwave. I will not buy another Frigidaire produce.
Response from frigidaire.comBy Angel, Online Outreach Specialist, March 31, 2023
We disheartened to learn this has been a frustrating experience, Bshort0918! We never like to see our family unhappy with their appliance or the service provided. We would love it if you gave us another chance to possibly make things better. If you need further assistance, please feel free to contact us at via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in.
Kindly,
Angel
Kindly,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
tripping breaker
on May 2, 2021
Posted by: jjbando610
We bought this two years ago and love the look. Worked great until now when every time we use it, it trips the breaker. Over-the-range microwaves are expensive to install and I hate that we have to replace this. After looking at all the other reviews, it is a problem with this microwave. So many people are experiencing the same problem. It's sad when a reputable company makes such a bad product. I would not recommend this if you have to replace every few years.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 10, 2021
Oh, no! We're sorry to hear that your microwave is having these issues! Please ensure it is on a dedicated circuit and receiving the right voltage. If this issue has continued, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can assist with a resolution.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com