Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Average customer rating
4.5
(4,136 Reviews)
Rating breakdown 4,136 reviews
5 Stars
2,790
4 Stars
926
3 Stars
162
2 Stars
70
1 Star
188
94%of customers recommend this product.
(
1,443 out of
1,533)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Black stainless steel
Customer Rating
1
Went out after 14 months
on June 17, 2019
Posted by: Marjor
from Robertsdale Alabama
[This review was collected as part of a promotion.] This was installed in my new build home. After 14 months it started tripping the breaker. I have an electrician out and he checked the breaker and confirmed it was the microwave. Next I go online to purchase another thinking I just had a lemon. There were multiple people with the same complaint. I would not recommend this microwave.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 2, 2019
Oh no, Marjor! We're sorry to hear that this has happened. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
After further review of your account, we see that you were scheduled for service on June 21, 2019. Has this repair been completed? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST so that we can review further. Kindly, Courtney
After further review of your account, we see that you were scheduled for service on June 21, 2019. Has this repair been completed? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST so that we can review further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on August 28, 2019
Posted by: Arsani
[This review was collected as part of a promotion.] We bought it all the appliance form Frigidaire and everything is perfect
Written by a customer while visiting frigidaire.com
Customer Rating
5
Powerful
on September 9, 2019
Posted by: Miss Kitty 65
[This review was collected as part of a promotion.] I chose this brand & style because of its good reputation. I’m happy to say it is More Than living up to what I expected! Love it!
Written by a customer while visiting frigidaire.com
Customer Rating
1
broke after 3 uses
on September 12, 2019
Posted by: lori3911
[This review was collected as part of a promotion.] This came installed in our new home. After 3 uses it got very loud and ceased heating. After waiting for 3 weeks for the service tech to come, now another 2 weeks before parts arrive and he can come (hopefully) repair it. This does not paint a positive outlook on the future functioning of this appliance.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 13, 2019
Hello Lori. We are extremely grateful for your patience during this untimely delayed repair process and apologize for the great inconvenience this has created you and your family. If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great in half the time.
on September 13, 2019
Posted by: TheSimiens21
[This review was collected as part of a promotion.] We purchase this for our new family home and we are impressed with its performance.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice looking, great features and very roomy.
on September 23, 2019
Posted by: Marlene96
[This review was collected as part of a promotion.] This was part of a package that came with my brand new house about 2 months ago. I love it!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works OK. Terribly annoying with the beeping
on October 15, 2019
Posted by: asiarules
[This review was collected as part of a promotion.] The product works fine as a microwave, but the biggest drawback is the beeping once any timer is done. It beeps 3 times, each for what seems like 2 seconds, and at an unnecessarily loud volume. That would be fine if it only did that once, but it does it every 20 seconds until you open the door. It. Is. Unnecessary.
Worst of all there is no way (at least there's no way we have found) to change that setting. It's so obnoxious that I actually hate using the appliance.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 16, 2019
Hello, Asiarules.
Thank you for sharing your feedback. We understand your concerns regarding the ending tones. This model has the opinion to turn the audio sound too high, medium, low, or off to change the volume, see page 10 of the Owner's Manual. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for sharing your feedback. We understand your concerns regarding the ending tones. This model has the opinion to turn the audio sound too high, medium, low, or off to change the volume, see page 10 of the Owner's Manual. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Features
on October 17, 2019
Posted by: Maine Cottage
I should have read more reviews. The buzzer which signals the end of the cooking time goes on and on. Drives us nuts, no apparent way to limit the length of time. The turn on light is not illuminated and one has to push all around the control plastic to find the right spot.
Recommend buying another product.
Recommend buying another product.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 18, 2019
Hi, Maine Cottage! We are bummed to hear that you are not fully content with the design of your microwave. We certainly understand that the beeping at the end of cooking cycle can be bothersome. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever need any immediate assistance or have any questions, feel free to reach out to consumer care at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you ever need any immediate assistance or have any questions, feel free to reach out to consumer care at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com