Customer reviews from frigidaire.com
Frigidaire - 5.0 Cu. Ft. Freestanding Gas Range with Self-cleaning - Black Stainless Steel
Average customer rating
4.7
(4,500 Reviews)
Rating breakdown 4,500 reviews
5 Stars
3,529
4 Stars
734
3 Stars
135
2 Stars
40
1 Star
62
95%of customers recommend this product.
(
740 out of
775)
Customer Reviews for Frigidaire - 5.0 Cu. Ft. Freestanding Gas Range with Self-cleaning - Black Stainless Steel
Customer Rating
1
Don’t buy
on April 5, 2020
Posted by: Pam66
[This review was collected as part of a promotion.] I would never recommend this, I can not find a way to clean to top without it being streaked!! I used a sponge and it scratched it. With the amount of money you spend on an appliance you don’t want these types of problems!!!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 8, 2020
Thank you for bringing your concerns to our attention, Pam66!
When cleaning the top of your range, it is recommended to routinely clean the cooktop. Wipe with a clean, damp cloth and wipe dry to avoid scratches.
You are able to view additional cleaning tips in the Use and Care Guide, with the following link, http://manuals.frigidaire.com/prodinfo_pdf/Springfield/808528103en.pdfon pages 33-36.
Should you have any questions pertaining to the information provided, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best,
Ciara
When cleaning the top of your range, it is recommended to routinely clean the cooktop. Wipe with a clean, damp cloth and wipe dry to avoid scratches.
You are able to view additional cleaning tips in the Use and Care Guide, with the following link, http://manuals.frigidaire.com/prodinfo_pdf/Springfield/808528103en.pdfon pages 33-36.
Should you have any questions pertaining to the information provided, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Perfect Fit
on August 16, 2020
Posted by: Timmy1
[This review was collected as part of a promotion.] We needed a range to replace our old range. There were only a few options of white ranges, so settled on the Fridgidaire. We were so pleased when it fit perfectly in our kitchen. We were immediately impressed with the speed at which the oven heated. The burners and grates were
easy to clean. The drawer smoothly pulls and has plenty of space for our needs. We like this range very much. This is the first Fridgidaire that we have owned, but my mother is still using a Fridgidaire refridgerator from 1958.
easy to clean. The drawer smoothly pulls and has plenty of space for our needs. We like this range very much. This is the first Fridgidaire that we have owned, but my mother is still using a Fridgidaire refridgerator from 1958.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 4, 2020
Hello, Timmy1!
Thanks for sharing your story. We are happy to know the range is working well for you. Let us know if you need any assistance!
Bianca
Thanks for sharing your story. We are happy to know the range is working well for you. Let us know if you need any assistance!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality Parts
on December 2, 2021
Posted by: NM Resident
[This review was collected as part of a promotion.] I have owned this product for 3 years now. The igniter went out about 12-14 months of use, and i had that replaced. Almost 3 years later, the same issue seems to be happening, and i will likely need that part replaced as well.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 3, 2021
Hello, NM Runner. Thank you for the review of your appliance. We’re saddened to learn of your recent range experience. We’re eager to investigate this concern further for you. We’ve sent you an email so we can more easily communicate. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad quality
on December 3, 2021
Posted by: Lala7
[This review was collected as part of a promotion.] After less than one year, the burners had to be changed. 6 months last burners stopped working again and the oven temperature is off.
Response from frigidaire.comBy Briana , Online Outreach Specialist , December 6, 2021
Hello, Lala7! Thank you for sharing your experience with us. We are sorry to hear that you have not had the best experience with your range. We would love to see how we can turn things around for you. We have contacted you via email for more information. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
on December 6, 2021
Posted by: KB84
[This review was collected as part of a promotion.] My cooktop works fine. the oven part does not work at all. We have tried numerous times to reach out to the company but have yet to hear anything back.
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 7, 2021
Thank you for reaching out, Valued Customer. We are sorry to learn about your recent experience and see where our Customer Care Team is currently assisting you with a resolution.
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST).
Kind regards, Christy
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST).
Kind regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Range Ever
on January 15, 2022
Posted by: Angry Customer 1000000
Unless you enjoy the smell of natural gas or waking up wondering if someone accidentally bumped one of the burner knobs on your crappy stove, in turn filling the house with natural gas, PLEASE, PLEASE, PLEASE do NOT buy this stove. It's bad enough that the knobs are waist high and flimsy, but they easily turn (no pushing in necessary) and have no preventative mechanism to control the gas flow without a flame. Example: reaching up to the cabinet above the microwave (above the stove), you accidentally hit one of the knobs on the stove and walk away. What you didn't realize is that the knob turned, didn't light, but is now spewing natural gas throughout your home.
Great design.
Great design.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 17, 2022
Hello there! Thank you for reaching out and sharing your experience with us. We'd really like an opportunity to research more about your concern and review the options available to resolve this. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. We are here to help! -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
gas range
on February 5, 2022
Posted by: Dawnydawn
[This review was collected as part of a promotion.] The bottom storage drawer is so much better than the broiler being located there. The middle burner is nice for my bigger pans. The only thing I would change would be the fast boil burner location to the back.
Written by a customer while visiting frigidaire.com
Customer Rating
1
BUYER BEWARE
on April 1, 2022
Posted by: seamore
bought this stove 02/12/2022. it was a fair price and a simple stove to use.
However if you spill anything in the oven it IMMEDIATELY eats through the paint
on the bottom of the Stove.
NEVER seen anything so cheap in all my 50 years of owning a stove
PURE AND SIMPLE CHEAP TRASH
However if you spill anything in the oven it IMMEDIATELY eats through the paint
on the bottom of the Stove.
NEVER seen anything so cheap in all my 50 years of owning a stove
PURE AND SIMPLE CHEAP TRASH
Response from frigidaire.comBy Christy, Online Outreach Specialist, April 4, 2022
We are terribly sorry to hear that you are having issues with your gas range. The issue that you are experiencing is not standard. We would love the opportunity to see how we can help. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re here to help! -Christy
Written by a customer while visiting frigidaire.com