Customer reviews from frigidaire.com
Frigidaire - 5.0 Cu. Ft. Freestanding Gas Range with Self-cleaning - Black Stainless Steel
Average customer rating
4.7
(4,500 Reviews)
Rating breakdown 4,500 reviews
5 Stars
3,529
4 Stars
734
3 Stars
135
2 Stars
40
1 Star
62
95%of customers recommend this product.
(
740 out of
775)
Customer Reviews for Frigidaire - 5.0 Cu. Ft. Freestanding Gas Range with Self-cleaning - Black Stainless Steel
Customer Rating
4
Better than I thought it would be
on October 25, 2021
Posted by: fandango
[This review was collected as part of a promotion.] I’ve been looking for a 30” white gas range with convection, steam clean, and corner to corner grates, not edge to edge. There has been nothing new to look at for over a year so I was left with models I didn’t want to buy. But my old stove stopped working 10 months ago and I’ve been making do with electric skillets and griddles. I was ready to bite the bullet and get a new stove – even one that wasn’t my first or second choice. While this stove isn’t what I wanted, I have to say that for what it is – it’s pretty nice. My old stove had self clean which I never used and don’t intend to use on this one either because of the heat generated and the time it takes to clean. So that’s a feature paid for that won’t be used, which is on me and okay. Nor does it have a convection oven which is a VERY nice feature but entirely unnecessary if I’m being honest. I’ve had the stove for 2 weeks. Here are my observations. Initially what totally freaked me out was that when you turn on the oven, quickly you hear gas running into the stove. This is something I absolutely never heard with my old stove. It scared me but when I called was told this is normal. There are no gas fumes, so that’s good. What happens it that once it hits the temp of say 350° the sound stops but then, during the cooking, it continues on an off. It’s just something to get used to. The display is larger and very easy to read. It heats up to the desired temperature pretty quickly. The grates are a bit different in design from my old stove and I think they are more attractive. The burners light easily (but not TOO easily) and I love that the 17,000BTU is still on the front right. Other brands like GE put it on the left which for me is very inconvenient. The handles are somewhat larger and nicer looking than on my old stove and although plastic, feel pretty sturdy. The stove weighs about 200 pounds and is solid. The finish is bright white and (so far) cleans easily with a damp paper towel. My small kitchen isn’t heating up like it did with the old stove. The only minor negative right now is that the storage drawer is smaller, even though it looks the same size. When I transferred the stuff from the old stove , one item just wouldn’t fit regardless of how it was configured. It’s not a deal breaker, but something to be aware of. Of course it’s shiny and new and beautifully clean so it definitely impresses. It looks good and seems to be working well. I was very nervous buying this sight unseen even though I read every description of it available. And of course there are all these horror stories about new appliances broken right out of the box, or conking out 2 minutes after the installers leave. Stuff like that. I am thrilled to have a stove which at the moment seems to be working well. While it may not be what I wanted, I like it a lot and am keeping my fingers crossed that it continues to work well for a long time. BTW – before you cook your first meal, let the oven run at 350° for about 20 minutes to burn off oils and such. Keep the door closed and open a window. Had the installers not mentioned this to me I would have thought something was wrong with the stove because of fumes and smoke. Now there's no smell and no smoke at all.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Shorted out right away
on March 18, 2021
Posted by: AustinR
[This review was collected as part of a promotion.] Installer hooked it up, turned on the bake option to 350 and stated to let it run for 30 minutes, after they left and it ran for at least 30 minutes, we turned off the Bake and turned on the Broil, only to hear a loud pop and see almost a camera flash. Found the top igniter was loose and touching the side, shorting it out!
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 25, 2021
Hello, AustinR! Thank you for your review. We are sorry to hear that your appliance shorted out right away. We have sent you a direct message regarding your concerns. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolute garbage!
on June 30, 2020
Posted by: Becca30
[This review was collected as part of a promotion.] Came new with purchase of new home and the oven does not work! Frigidaire doesn’t answer calls or reply to emails.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 13, 2020
Hello, Becca30!
We are not pleased to learn you are having issues with the range and would love to make sure your concerns are addressed. Be on the lookout for an email from us shortly.
Bianca
We are not pleased to learn you are having issues with the range and would love to make sure your concerns are addressed. Be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful and cooks fast
on September 5, 2021
Posted by: MsTM
[This review was collected as part of a promotion.] I bought this gas stove a few weeks ago. I love it overall just not sure if the over is operating correctly. When it’s on the flames shoot out from under the plate at the bottom of the oven. Not sure if this is supposed to be happening. I’ve had a gas stove most of my adult life. Never seen this before
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not sure where I went wrong!
on April 27, 2018
Posted by: Shull
from Bridgeport, WV
We bought our stove in March and I'm still not happy with it. The burners don't seem to heat correctly and the oven is a whole different story. Cakes burnt on the outside and doughy in the middle. Very disappointed and upset.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, April 30, 2018
Thank you for taking the time to share your review with us, Shull . I definitely do not want burnt or undercooked food and I am sure you are no different. I would check the type of baking pans you are using as different pans can produce different baking results in your oven. The metal pan is very effective at transmitting heat, so any part in contact with the pan cooks even faster. Thus, the middle of the cake is always last to cook. The challenge of baking, and really any oven cooking, is getting the middle cooked properly without overcooking the edges and exterior. The trick to overcoming all this is to even out the heating. One way is by lowering the oven temperature by 25 degrees and cooking a bit longer. This slows down the edge/pan cooking, and gives the center more time to catch up. You can lower even further, as long as the top of your cake still gets a nice slight browning. Another method is to use convection heat source. If you still have a concern of sorts, contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
3
Old smokey
on December 16, 2018
Posted by: CBA26
from Saratoga, NY
[This review was collected as part of a promotion.] We've had range 2 months. The burners are fine but the broiler smokes quite a bit even with the fan on often setting off smoke detectors.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 17, 2018
Thank you for taking the time to share your range experience, CBA26. I recommend making sure that no cleaning product is left behind on the surfaces as well as food or grease spills. I hope this helps! Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Paint peeling off
on February 10, 2019
Posted by: Sylvia01
from San Antonio
With in the second week as I’m cleaning it the paint start to peel off and no I did not use a chemical or oven cleaner I guess the saying you get what you pay for Is true.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 12, 2019
Hello Sylvia01. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you've taken your time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Would you mind contacting us directly so that we may review your concerns further and work on a resolution for you? Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
gas leak & faulty doors
on April 3, 2019
Posted by: cantcook
this came as part of a new home. the left front foot was bent when we first saw this stove. we also found the door to the oven slams shut shaking the entire range. the builder said they had Frigidaire come out, adjust the feet but all of their stoves slam shut and shakes. Last week, after we smelled gas, the plumbing company who installed gas line for the house isolated the gas leak to be coming from the stove, . The builder contacted frigidaire but so far no resolution to leak. So we have no stove for a week and counting.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, April 8, 2019
Hi there. Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team regarding a resolution. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com