Customer reviews from lg.com
LG - 9,500/9,800 BTU 230V Through-the-Wall Air Conditioner with Remote Control - White
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
19
4 Stars
9
3 Stars
0
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
16 out of
16)
Customer Reviews for LG - 9,500/9,800 BTU 230V Through-the-Wall Air Conditioner with Remote Control - White
Posted by: Crawdaddy5
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought my unit about a month ago and love fact I did. Keeps whole down stairs cool without a big leap in energy costs
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Alvin9000
Verified Purchase:Yes
Bought it before summer start to prepare for the summer. You guess want. Never able to use it for one single day for the whole summer. Now is still being fixed by the repair service LG sent. It has been weeks and no updates provided every time I asked.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, September 12, 2022
We are concerned to learn of this ongoing issue with service. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Paul vladescu
from Miami
Verified Purchase:Yes
Wish the remote control to display the current mode.
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, June 15, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We appreciate the insight, However, We regret that your remote to the LG Air Conditioner fell short of your expectations. We also want to thank you for giving us a chance to make things right. By listening to the voices of our customers. We'll be sharing your review with our team in order to improve in the areas that we have fallen short on. We look forward to hearing from you again. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: allan7
from Massachusetts
Verified Purchase:Yes
Bought and installed this about a month ago and have been using it on and off ever since. Massive upgrade from the ancient unit that my apartment came with, cools the room very nicely and quickly. I like the dehumidification function and the remote control as well.
Took off a star for two reasons. First, the instructions are extremely unclear (there are three or four different sets of instructions, each slightly different) and the extra parts (foam, various brackets and gratings) that are included are totally unlabeled, so it was confusing to figure out which ones I actually need. There is a short foam piece that you're supposed to stick on top of the unit before sliding it in, but it (obviously) gets blocked by another foam piece inserted into the sleeve. I was able to get the unit into the wall eventually with some brute force, but I wish the instructions made more sense.
Second, there is a tendency for the front filter grate and the included molding to rattle sometimes. It can get loud enough to be annoying. It goes away if I wiggle the unit a little bit, but I wish there was just some extra padding or rubber around the grate connections and molding so the plastic doesn't rattle when the unit is running.
Pretty happy overall, hope it lasts for many years.
Pros: Style/Design, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great bang for your buck.
on July 6, 2023
Posted by: Joe Cactus
from New Jersey
This air conditioner has been working great and at a much better price than the other brands that I had looked at. One of them was a well known, long established brand and was almost double the price, which is ridiculous. The appliance store I bought this unit at told me they have nothing but problems from that really expensive unit too. They gave me multiple units to choose from and they thought this was my best choice to get the specs I was looking for at the most reasonable price. So far, I have no complaints at all. I will definitely be looking at LG appliances any time I need to purchase anything again.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Life is good!!
on July 7, 2023
Posted by: Bro 25
from Bklyn ny
[This review was collected as part of a promotion.] I bought this a month ago and am so so happy i did!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bobtheman
from Bklyn
Verified Purchase:Yes
[This review was collected as part of a promotion.] So so happy works like a charm and so quiet i foget that its on
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anna627
from New Jersey
Verified Purchase:Yes
I love this air-conditioner. It kept my bedroom cool and comfortable all summer and I enjoyed huge savings on my electric bills! It looks great and the remote control is wonderful, especially in the bedroom.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com