Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
4.2
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
445
4 Stars
245
3 Stars
101
2 Stars
34
1 Star
44
82%of customers recommend this product.
(
586 out of
713)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
4
Like it better than we expected
on February 15, 2025
Posted by: Grammy
[This review was collected as part of a promotion.] Our fridge was delivered several weeks ago. I didn't think I would like a black fridge. But I really do like the way it works with dark cherry wood cabinets. The shelving is well spaced and it has a fruit and a vegetable drawer. I do however miss the deli, meat and cheese drawer. I am using one of the spacious in door shelves for lunch meat and cheese and it seems to be good. Our new fridge however has a noticeable hum while running. We were hoping it was due to being a new system that had never been run it would quiet as it was broke in. But not quieter yet.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Motor noise.
on February 20, 2025
Posted by: Hina
from New York
[This review was collected as part of a promotion.] I am very unhappy with the noise the motor makes. (My refrigerator has no water or ice maker, which is the way I ordered it.)
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Attractive match to my custom kitchen.
on February 20, 2025
Posted by: Meaning?
from San Jose, Ca.
[This review was collected as part of a promotion.] Only positive is the black color with textured sides which fits my kitchen beautifully. This refrigerator has a very LOUD motor with a sometimes "chinking" sound until I hit the side. It replaces the Whirlpool installed in Dec that was defective with mainly an inconsistent temperature problem, causing frost in freezer, condensation in refrigerator, and much more. This one has only two bins in refrigerator, no humidity control. Refrigerator door swings too far open and hits my cabinet. All complaints of other buyers I now see in reviews online.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #682519.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #682519.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect size
on February 22, 2025
Posted by: allie
[This review was collected as part of a promotion.] Needed a new fridge and one that would fit into a special space. This is the only one in the universe that works for the space allotted. Too soon to tell if it is all I wanted; only have it a week.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 23, 2025
Posted by: Scalzo Family
[This review was collected as part of a promotion.] Best Product I’m very surprised for best product
Very handy daily
Very handy daily
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pretty good so far!
on February 28, 2025
Posted by: Harley
[This review was collected as part of a promotion.] Bought this 2 weeks ago. So far it’s working great. Would have given 5 stars if it was quieter when running and the door shelving and produce buckets were made of better material, plastic shelving seems cheap.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Content after all the looking/comparing
on March 3, 2025
Posted by: Lizzie
[This review was collected as part of a promotion.] Our last fridge lasted only 5 yrs so spent more time shopping for a replacement. Once I decided on the smaller size & side by side style, this one fits our needs. Initially was startled by the motor noise, but that completely disappeared after a day. It's a deeper fridge, making up for the narrower size. I can see everything & bought a bin to pull out from the freezer to mimic the pull-out bin at the bottom. This fridge has plenty of space & side compartments, able to fit a gallon of milk & large turkey which the old one couldn't.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Love the black
on March 4, 2025
Posted by: Anonymous
from Richmond British Columbia
[This review was collected as part of a promotion.] I bought this fridge for my garage to gain more fridge space. Also it’s black which matches alls my tool cabinets and seems to be working fine. I’m hoping it gives me better performance than my whirlpool kitchen appliances. We have had to replace the kitchen stove for mother board problems and now we’ve had problems with the motherboard on the new one. Thank god for extended warranty. Hopefully the third appliance lasts longer than our kitchen ones as now the fridge is making noises.
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 6, 2025
Good morning, Doug! We are sorry to hear about your refrigerator noise. We want to be a brand you can count on. Would you please send us, in a Private Message, your telephone number, product model, and serial numbers, we will do everything we can to resolve these issues? Please include your full address where this appliance is located. Thank you, and we hope to hear from you soon!~ Kossi
Written by a customer while visiting whirlpool.com