Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
4.2
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
445
4 Stars
245
3 Stars
101
2 Stars
34
1 Star
44
82%of customers recommend this product.
(
586 out of
713)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
5
Nice and roomy
on July 23, 2024
Posted by: Gerres
[This review was collected as part of a promotion.] This one replaced a previous Whirlpool refrigerator that was 29 years old. Hoping this one can last as long! Lol
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent product
on July 23, 2024
Posted by: Erica23
[This review was collected as part of a promotion.] I'm enjoying the product. I have had no problems and I hope it stays that way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of room!
on July 24, 2024
Posted by: Jackie4
[This review was collected as part of a promotion.] Great refrigerator. Lots of room with easy reach!!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do your research!!!
on July 24, 2024
Posted by: Lady disappointed!
from Kitchener, Ontario
I bought this refrigerator on April 19, this I was told was popular, seemed very nice at first, once the appliance was in my home, couldn't figure out how to stop it, from moving everytime you opened a door, so called service, they sent me a tech , just to tell me this does not lock, so I bought a door stopper, which seems to help.
But now 2 months later, somehow there is a crack on the bottom, so I called just to get told it's wear and tear and they can't do anything about it. This is 5th appliance by Whirlpool and this one does nothing for me, except disappointment. So I'm going to patch it up, and put something on the bottom to protect it and live with the dissatisfaction. When I do need a new appliance from now on will research a different company.
But now 2 months later, somehow there is a crack on the bottom, so I called just to get told it's wear and tear and they can't do anything about it. This is 5th appliance by Whirlpool and this one does nothing for me, except disappointment. So I'm going to patch it up, and put something on the bottom to protect it and live with the dissatisfaction. When I do need a new appliance from now on will research a different company.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, July 29, 2024
Hello! We are so sorry to hear about your Whirlpool refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (283142345). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great product
on July 24, 2024
Posted by: Bert77
from Pennsylvania
[This review was collected as part of a promotion.] Easy to access items, lighting is excellent, am enjoying my new refrigerator. Only disappointment is freezer is a bit smaller than expected.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Never again will I buy an appliance online
on July 24, 2024
Posted by: Mark
from Peru, Illinois
[This review was collected as part of a promotion.] The experience purchasing this online instead of through a local appliance dealer was horrible. The company that delivers the appliance is called JB hunt. I was told they were qualified to install the optional ice maker that I ordered with the refrigerator. That was false. They had no clue how to do it. Second, they did not even know how to level the refrigerator. They were delivery people and that was it. So, the ice maker was not installed, and the refrigerator was not even leveled before they left. On top of those 2 problems the temperature control was faulty. To get the recommended temperature levels inside the freezer and the refrigerator they had to be set at the absolute maximum. That is not a good thing for a brand-new refrigerator. I used to buy all Whirlpool appliances. This experience has soured me on that approach and going into the future I will look into other brands.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 29, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 568330.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice design.
on July 24, 2024
Posted by: RGSMITH
from Lower Sackville Nova Scotia
[This review was collected as part of a promotion.] We are satisfied with the design and interior space. Seems like something is running all the time??
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Didn't work, broken
on July 31, 2024
Posted by: Conni3t
[This review was collected as part of a promotion.] Fridge was broken and never worked from the day it was delivered. I lost a bunch of food and I'm wondering if Im insured for any of that loss by the warranty. Not good.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 31, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 570986.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com