Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
4.2
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
445
4 Stars
245
3 Stars
101
2 Stars
34
1 Star
44
82%of customers recommend this product.
(
586 out of
713)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
1
Tired of spoiled food
on September 26, 2022
Posted by: Sandra
from Toronto
Bought this model in April of 2022. Worked for about 2 weeks and we started noticing our food spoiling. Took us a while to assume it was the fridge honestly and lost $$$ in food. On our 3rd repair visit (who are over an hour past their scheduled time slot) - warranty is limited to only repair - and 2nd attempt to repair. Parts took weeks to arrive and then the repair only lasted for another 2 weeks or so. Feeling like I should dump this and try another manufacturer before we loose any more money on food. What a waste.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, September 26, 2022
Hello, Sandra! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (261479743). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
The doors can’t open properly
on March 22, 2023
Posted by: Steven
from Ottawa
[This review was collected as part of a promotion.] I bought it three months ago, after that the doors can’t open correctly. I asked to fixed it two times in one month. At the last time the mechanic told me it’s the design problem. And his attitude was very very bad. Then I decided to return the refrigerator immediately
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on January 12, 2024
Posted by: Terri
from Michigan
[This review was collected as part of a promotion.] del Number: WRS312SNHM06
Serial Number: HRC4613344
Comment/Question: Purchased a whirlpool side-by-side on November 17, 2023. Was delivered on December 19, 2023. While putting things in freezer, a package fell to the bottom by the bottom basket. The freezer bottom shattered. This is unacceptable as I haven’t even had it one month. it should not have done that that easily. Please contact me, so that I may get this resolved.
Serial Number: HRC4613344
Comment/Question: Purchased a whirlpool side-by-side on November 17, 2023. Was delivered on December 19, 2023. While putting things in freezer, a package fell to the bottom by the bottom basket. The freezer bottom shattered. This is unacceptable as I haven’t even had it one month. it should not have done that that easily. Please contact me, so that I may get this resolved.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 18, 2024
Thank you for sharing your insights with us, Terri. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 465632.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
NOT A HAPPY CUSTOMER!
on October 26, 2023
Posted by: Upsettosaytheleast23
from Rhode Island
[This review was collected as part of a promotion.] I purchased this over a month ago due to my fridge leaking all over my kitchen hardwood flooring. I was in a horrible accident and returned home wheelchair bound and a week after coming home this happened. I searched around for a fridge that would fit my cabinet opening (which was not standard) and had to purchase a smaller sized fridge. I also knew that I did not want the bottom freezer any longer because it was a pain. I thought this fridge was perfect for me and went with a referred appliance shop. They told me it would take 3wks to come in!! It ended up being a MONTH before it got to me. It has blemishes on the inside fridge panel that I thought was glue but, is small holes and circular scuffs. I also have a chip on the side that is visible and it makes noise. Also, NO middle draw for cold cuts and cheese. Nothing that I hoped for and what I thought I purchased. I'm extremely disappointed in the product (being so well known) and company that sold it to me.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 26, 2023
Thank you for sharing your insights with us, Upsettosaytheleast23. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 418154.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good fit for our space
on February 26, 2018
Posted by: GM & GP
from Colorado
Gender:Female
[This review was collected as part of a promotion.] We bought this as it seemed to be a good value and it fit our space. However, the door shelves are not very secure and have fallen out twice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge!
on March 7, 2019
Posted by: Reenie119
from Bklyn ny
[This review was collected as part of a promotion.] Very satisfied with this refrigerator! Fits into my space and works well!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on May 3, 2019
Posted by: Cmorgan
from Oklahoma city Oklahoma
Gender:Female
[This review was collected as part of a promotion.] Great refrigerator and a wonderful addition to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Excellent refrigerator but sticky drawers.
on September 17, 2019
Posted by: Babunia
from Minneapolis, Mn
Gender:Female
[This review was collected as part of a promotion.] Wanted a better refrigerator but had to go with the space available.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com