Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
4.2
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
445
4 Stars
245
3 Stars
101
2 Stars
34
1 Star
44
82%of customers recommend this product.
(
586 out of
713)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
1
Dont buy
on August 28, 2025
Posted by: GKA8
from California
We regret buying this refrigerator. Whirlpool denies there is an issue with the door and says it is our house being uneven. After reading other reviews though people are saying the same thing. The door swings open so forcefully that it damaged our kitchen cabinet.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 29, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 787500
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 787500
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the looks and quality of product.
on August 30, 2025
Posted by: Jer Bear
[This review was collected as part of a promotion.] We have all black appliances and had to special order this refrigerator. We don’t like a in the door water and ice maker because of the mess on our ceramic black flooring. We may seem old school but without an ice maker we have more freezer space which we need. We also had this same model at our previous house had had very good luck with it and absolutely no problems with it! Thanks Whirlpool for still manufacturing this model and color.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 1, 2025
Posted by: Jen7
[This review was collected as part of a promotion.] Wish it had an extra shelf in both the refrigerator & freezer
Deli tray would be nice also
Written by a customer while visiting whirlpool.com
Customer Rating
1
on September 4, 2025
Posted by: Rinaldo
from Vaughan
My refrigerator is not cold enough in both the freezer section or the main fridge section. Repair technician diagnosed the problem as low refridgerant. He suggested that I purchase a new refridgerator. Refrigerator is 5 years old with a manfacture date of 2020/03. Very dispapoonted in the short life span of my Whirlpool refridgerator. Serial No.: HRX1275671
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 5, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID #791690, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
2
SEND A REPAIR PERSON OR REPLACE
on September 9, 2025
Posted by: Not good quality
[This review was collected as part of a promotion.] The delivery and set-up was well-done. However the refrigerator is very noisy and the freezer does NOT maintain a consistently cold temperature. Ice cream in the freezer is not frozen solid, but soft instead. PLEASE
Response from whirlpool.comBy Branded Team, Consumer Care, September 9, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please contact us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter more. When you respond, please include your contact information and reference Case # 794645.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible
on September 17, 2025
Posted by: Nikki
from Surrey, BC
[This review was collected as part of a promotion.] This is the worst fridge we have ever had. It doesn't work. It freezes my food on the top shelf of the fridge. It doesn't freeze the food in the freezer, then freezes the food causing everything to melt and then refreeze which leads to tons of freezer burn. I have had to throw out so much food since owning this fridge. The technician has been out three times and I still have not been given a refund. He has no idea what to do. Yet Whirlpool keeps sending him. Every time I try to call Whirlpool I am on hold for over an hour.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 18, 2025
Hello Nikki! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number and your address. Please include case/review ID #800592 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not acceptable
on September 21, 2025
Posted by: Consumer
from Philadelphia
[This review was collected as part of a promotion.] Freezer fails to maintain proper temperature. Too warm.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 803396.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great roominess.
on September 23, 2025
Posted by: Cheri
[This review was collected as part of a promotion.] I really like the roominess & brightness of the refrigerator. I opted for the no ice maker version which gives more room in the freezer. My only negative is that I wish I had gotten a fingerprint proof finish. Every fingerprint does show on this model.
Written by a customer while visiting whirlpool.com