Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
4.2
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
445
4 Stars
245
3 Stars
101
2 Stars
34
1 Star
44
82%of customers recommend this product.
(
586 out of
713)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
4
Seems OK so far
on October 22, 2024
Posted by: Ann2021
[This review was collected as part of a promotion.] I bought this because it was one of the few refrigerators available without an ice maker and water thing on the frony. It seems OK so far. I have only had it for over a month. A little noisy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not the Greatest Look Around
on February 13, 2025
Posted by: Rcofresi
[This review was collected as part of a promotion.] Rear lights make the inside dark. Lights should be in front and pointed down. Same for freezer, back light gets covered by food items, dark freezer, bring a head lamp. No cheese drawer no egg tray. The shelves do not go all the way back, so things can fall behind them, who came up with this. If you pack your fridge do not buy this model, best for persons that keep 10 items in fridge. Cooling is good and freezer is capable. Cold air is pulled from one location in the freezer to the fridge part, if partially blocked it will frost up. Should have a better cold distribution system. My old Kenmore had better space. The Koreans make better thought out appliances.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 677958
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love this fridge !
on March 7, 2025
Posted by: Mj:)
from Methuen Ma
[This review was collected as part of a promotion.] I’m really happy with this fridge!
It’s beautiful and has so many shelves and storage space
It can be customized to your needs as the shelves all move around
It’s also nice and bright inside
It’s beautiful and has so many shelves and storage space
It can be customized to your needs as the shelves all move around
It’s also nice and bright inside
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful purchase. I could not be more pleased.
on March 19, 2025
Posted by: GoFlo
from Dunedin, Florida
[This review was collected as part of a promotion.] I debated for awhile to buy a side by side refrigerator but finally did. The refrig I have was in perfect condition but had a bottom freezer which became so difficult for me at the age of 84 yrs. bending over and pulling out the drawer with all frozen food...was so heavy and hard for me to do. I am now so happy with my new Whirlpool side by side and wish I had purchased it a lot sooner. If you are considering this for any reason buy it and be as happy as I am. What a difference and so roomy to boot!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Door handles look so sleek.
on March 25, 2025
Posted by: Catso
from Falmouth, Mass
[This review was collected as part of a promotion.] I love my new Whirlpool fridge, inside has plenty of space and lighting is so bright.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some disappointments
on April 24, 2025
Posted by: Fridge 2
[This review was collected as part of a promotion.] Nice design but disappointed that I can’t lay a frozen pizza flat in the freezer and the refrigerator shelves have only one position. And difficult to remove fingerprints from the doors
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks good but lacking quality
on July 25, 2025
Posted by: Jas99
[This review was collected as part of a promotion.] Very noisy. Had the same fridge/freezer for 17 years previously and was very happy with it until it died. New model is cheaply made. Looks stylish and functional but quality has reduced. Compressor sounds like it’s on its last legs and we’ve had it for weeks only.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # #757575, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
2
Helicopter in our great room
on August 26, 2025
Posted by: Lisa B.
from Portland, OR
We have had our new refrigerator for 4 days. It’s sounds like we have a helicopter getting reading for takeoff in our kitchen/great room. You cannot hold conversations at the kitchen island, and the fridge can be heard across 2 floors and 2400 sq.feet. The unit is quiet for 2.5 hours a day.
The white plastic door shelves have very sharp edges. You can cut yourself while wiping them out. The freezer needs on more shelf. There are 2 areas 11 and 16 inches high. These are awkward to store anymore than a few items on unless they are boxes only that can be stacked.
The clear glass shelves and drawers do provide better visibility than our old Whirlpool fridge that was basically the same model. Unfortunately, that 33 yo unit was much quieter and sturdier. After decades of by Whirlpool, we’re done. The noise is beyond disappointing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 785429.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com