Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
2
Just ok.
on August 16, 2019
Posted by: joneech
[This review was collected as part of a promotion.] This was the standard package in our newly built home. It’s a basic side by side fridge, does what it’s supposed to to and looks nice. In our third month with it, we discovered it was leaking (for who knows how long?) and the only reason we discovered it was bc we were repairing some floor planks and noticed the damage on my cabinet kick plate. It damaged our brand new floor all under it and the wall/cabinet on the side it was leaking. Luckily, we are still under warranty. Electrolux came and fixed the issue, and from what I understand, this is a common problem? Who knows? At least we got it fixed. Also, when you close the fridge part sometimes the freezer door pops open. It’s more annoying than a serious issue really. Other than that, it’s just ok.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 22, 2019
Hello, Joneech.
Thank you for your review and rating!
I can understand your concern when your new unit does not perform as designed.
I am happy our Customer Care Team, and authorized service provider was able to pinpoint the issue you were experiencing and resolve the matter as quickly as possible.
Lastly, I have submitted your account to a specialist in our department for further assistance about your floors. A specialist should be contacting you within 1 business day to discuss the next steps about your floors.
We appreciate your patience with us and will be happy to use your experience for future reference.
Best Regards-
Derrick
Thank you for your review and rating!
I can understand your concern when your new unit does not perform as designed.
I am happy our Customer Care Team, and authorized service provider was able to pinpoint the issue you were experiencing and resolve the matter as quickly as possible.
Lastly, I have submitted your account to a specialist in our department for further assistance about your floors. A specialist should be contacting you within 1 business day to discuss the next steps about your floors.
We appreciate your patience with us and will be happy to use your experience for future reference.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
It's nice
on August 17, 2019
Posted by: SherryL
[This review was collected as part of a promotion.] I like it overall .It's nice. The only thing is it makes loud noises sometimes especially with the ice maker.
Written by a customer while visiting frigidaire.com
Customer Rating
4
New home - New appliances
on August 17, 2019
Posted by: kelligirl01
[This review was collected as part of a promotion.] I only wish the freezer had a little more space. Otherwise, a good refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Fridge
on August 18, 2019
Posted by: CWInsider
[This review was collected as part of a promotion.] This fridge came new with our new house. It has the normal features of water and ice that you would expect with a side-by-side. This is a very roomy fridge and shelves are placed very well. This is a good, solid option for a fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Rust and corrosion in the ice maker
on August 19, 2019
Posted by: allanarguil
[This review was collected as part of a promotion.] The other Frigidaire appliances we bought are good except for the Fridge. This is new but we saw rust and corrosion on ice maker. We are not expecting this. Need to get new one.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 22, 2019
Hello, Allanarguil.
Thank you for bringing this to our attention. We completely understand or position. For further assistance, please check your email. We are needing some additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for bringing this to our attention. We completely understand or position. For further assistance, please check your email. We are needing some additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent product
on August 19, 2019
Posted by: toreze
[This review was collected as part of a promotion.] I’m very happy with my appliances it’s great and I always has enough ice when the family needs it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice
on August 19, 2019
Posted by: Jenn2006
[This review was collected as part of a promotion.] Came in our new house. Looks nice and plenty of room.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good warrenty
on August 19, 2019
Posted by: Tae24
[This review was collected as part of a promotion.] I had this fridge for 4 months and every time I had service on it.... another problem came about
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, August 24, 2019
Hello Tae24. Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful to learn of the experiences you’ve encountered with your refrigerator. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com