Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
4
Wonderful Appliance
on October 6, 2018
Posted by: Scooterpaula
from South Carolina
[This review was collected as part of a promotion.] Quiet, well designed. Love ice and water in the door, and the interior lighting is great. Our only concern is the drawer slides. Could be a bit smoother. Overall, great fridge.
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, November 6, 2018
Thank you for your feedback. I understand you are encountering some resistance with your crisper drawers. You may find that rubbing the crisper drawer edges with wax paper will allow them to glide easier and alleviate the friction you are experiencing. If not, please contact us directly for an alternate resolution of using a specific grease to allow the crisper drawers to move more freely. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product for a great price!
on October 7, 2018
Posted by: Julieledda93
from Hampstead, NC
[This review was collected as part of a promotion.] I have had this refrigerator for a few months now and I’m loving it. There is so much room, but not bulky at all. It’s the perfect size and easy to keep clean. I haven’t experienced any issues with this appliance.
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, November 7, 2018
Hi Julieledda93. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the look
on October 7, 2018
Posted by: Twinmom87
from Nashville TN
[This review was collected as part of a promotion.] Love the look of this and keeps our products very cool. Makes a weird knocking noise every once in a while but other than that we have no complaints! Great product we always use Frigidaire and never disappointed
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, October 9, 2018
Welcome to the family, Twinmom87! We're happy to hear that the refrigerator is cooling properly. I recommend checking page 24 of your Owner's Manual for normal operating sounds. You can also locate the manual on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A07198502en.pdf. I hope this information is helpful. Please feel free to reconnect with us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great appliance
on October 8, 2018
Posted by: ruda7
from Gulfport, Mississippi
[This review was collected as part of a promotion.] This appliance does everything I want it do to do, could not be more pleased
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, November 7, 2018
Awesome sauce, ruda7! We're happy to hear that you're pleased with the operation of your new refrigerator. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
great product
on October 8, 2018
Posted by: robb ganja
from san tan valley, az
[This review was collected as part of a promotion.] love this model, not too expensive with all the features!
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, November 7, 2018
Hey, robb ganja! We're happy to hear that you're loving all the features that your refrigerator has to offer. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on October 8, 2018
Posted by: billeg
from West Melbourne, FL
[This review was collected as part of a promotion.] Refrig was provided to us as part of the appliance package included in purchase of our new home. Top draw is virtually unusable. Plastic draw sliding on plastic runner does not work. Can't have anything on shelf on top of draw or draw is extremely hard to open. And since there are only 3 shelves, you really need to use shelf. Stainless steel finish on doors is inconsistent, looks stained. Water/ice maker on freeze side drips. Not at all satisfied with product, and its only been used for 1 month.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, October 9, 2018
Hi, Bill at Sawgrass.
Thanks for taking a moment and sharing your experience with us.
Your comments are greatly appreciated and fundamental in improving our quality and design.
Did you know? To get those troublesome plastic drawers to open smoothly try rubbing wax paper on the slides and hangers or vegetable oil.
If you do not use the ice dispenser frequently. Ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser. We recommend removing the ice storage bin and shake to loosen the cubes.
Should the above suggestions prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Thanks for taking a moment and sharing your experience with us.
Your comments are greatly appreciated and fundamental in improving our quality and design.
Did you know? To get those troublesome plastic drawers to open smoothly try rubbing wax paper on the slides and hangers or vegetable oil.
If you do not use the ice dispenser frequently. Ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser. We recommend removing the ice storage bin and shake to loosen the cubes.
Should the above suggestions prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Some good, some bad
on October 8, 2018
Posted by: rock woman
from New Mexico
[This review was collected as part of a promotion.] This appliance was installed as part of the package for our new house.
The pros: Love the cube/crushed/water feature. Adjustable shelves are great, especially in the refrigerator door.
The cons: Space is cramped, especially on the freezer side. The unit emits a noisy cacaphony of different (and annoying) sounds at different times. Refrigerator door sometimes seems like it's glued itself shut.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, October 9, 2018
Hello, Rock Woman.
Congrats, on your new home and welcome to the Frigidaire Brand!
Your new, high-efficiency side-by-side refrigerator may introduce unfamiliar sounds. These sounds normally indicate your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. Also, today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
Did you know? With usage, the suction or vacuum seal will decrease making it a bit easier to open the door. Please keep in mind, the less amount of items inside your fridge/freezer will make the door harder to open due to more air inside your appliance.
Hope this helps.
Feel free to give us a call, should the sound become louder. We will be happy to assist you further and can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm.
I appreciate your valuable feedback and rating.
Regards-Derrick
Congrats, on your new home and welcome to the Frigidaire Brand!
Your new, high-efficiency side-by-side refrigerator may introduce unfamiliar sounds. These sounds normally indicate your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. Also, today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
Did you know? With usage, the suction or vacuum seal will decrease making it a bit easier to open the door. Please keep in mind, the less amount of items inside your fridge/freezer will make the door harder to open due to more air inside your appliance.
Hope this helps.
Feel free to give us a call, should the sound become louder. We will be happy to assist you further and can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm.
I appreciate your valuable feedback and rating.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not enough space
on October 8, 2018
Posted by: Robert78
from Spring TX
[This review was collected as part of a promotion.] I rate this fridge low because of a flaw in the design. The Ice and Water dispenser leak water in the hold tray and then it leaks down the front of the fridge and leave water marks on the door dripping down to the floor. The water stains will not come off. I've tried stainless steal clean and light vinegar and water. nothing takes them off
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 9, 2018
Hi, Robert78.
Thank you for taking a moment and sharing your experience with us.
Did you know? If you do not use the ice dispenser frequently. Ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser. We recommend removing the ice storage bin and shake to loosen the cubes.
Our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you have any additional questions, please contact us directly at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Thank you for taking a moment and sharing your experience with us.
Did you know? If you do not use the ice dispenser frequently. Ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser. We recommend removing the ice storage bin and shake to loosen the cubes.
Our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you have any additional questions, please contact us directly at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Written by a customer while visiting frigidaire.com