Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
2
Very small capacity compared to my LG
on September 10, 2018
Posted by: nana annie
from North Carolina
I never would have purchased this myself. Very small capacity. One of the fridge door bins broke right away. Couldn't get a warranty replacement so I Gorilla glued it. The outer ledge for the ice dispenser is very shallow. I had to put a no-skid rug in front of it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Representative, September 13, 2018
Greetings, Nana Annie.
We are sorry to hear that you have had this experience and would love to help as much as possible. This is not, at all, the experience that we want our customers to have.
It seems as though you have already resolved your issues, however, should you need further assistance, feel free to contact us via email at socialcare@frigidaire.com.
Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference. We thank you for your patience and continued support of Frigidaire.
Kindest Regards,
Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the Look!
on September 10, 2018
Posted by: char1489
from Conroe, TX
[This review was collected as part of a promotion.] I've had a Top Freezer refrigerator for years and this is my first side-by-side. I love that it is no fingerprint stainless steel and there is so much room inside that I'm not sure what to do with it all.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Super nice
on September 10, 2018
Posted by: Ray Ray1425
from Al
[This review was collected as part of a promotion.] This is right up my alley...I love this refrigerator. Nice water and ice dispenser as well.
I would recommend this to a friend!
Response from frigidaire.comBy Derrick, Online Outreach Representative, October 11, 2018
Hi, Ray Ray1425.
We are “bowled” over from your review and rating!
Great to hear you are pleased with the design and performance of your Frigidaire 25.5 Cu. Ft. Side-by-Side Refrigerator. I am a big fan of the Adjustable Interior Storage which makes customizing your fridge easier.
Should you need us for anything we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
We appreciate your comments and for being part of the Frigidaire family.
Best Regards-
Derrick
We are “bowled” over from your review and rating!
Great to hear you are pleased with the design and performance of your Frigidaire 25.5 Cu. Ft. Side-by-Side Refrigerator. I am a big fan of the Adjustable Interior Storage which makes customizing your fridge easier.
Should you need us for anything we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
We appreciate your comments and for being part of the Frigidaire family.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
New
on September 10, 2018
Posted by: Rhoadie
from Gainesville, GA
[This review was collected as part of a promotion.] Got this new with my house I love the ice maker and water dispenser. Only thing I don’t like is that it is kinda hard to keep clean
I would recommend this to a friend!
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 11, 2018
Hi, Rhoadie.
Congrats, on your new home!
Thank you for your feedback concerning your Frigidaire 25.5 Cu. Ft. Side-by-Side Refrigerator. I do recommend using a non-abrasive stainless steel cleaner on your fridge doors, such as our Cerama Bryte Stainless Steel Cleaner. Just buff the doors with a non-abrasive cloth or no scratch cleaning pad. Always clean, wipe and dry with the grain to prevent scratching.
Hope this helps.
For more cleaning tips, please review your owner’s manual.
Thanks again, for your time and feedback.
–Kindest Regards, Derrick
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/
Congrats, on your new home!
Thank you for your feedback concerning your Frigidaire 25.5 Cu. Ft. Side-by-Side Refrigerator. I do recommend using a non-abrasive stainless steel cleaner on your fridge doors, such as our Cerama Bryte Stainless Steel Cleaner. Just buff the doors with a non-abrasive cloth or no scratch cleaning pad. Always clean, wipe and dry with the grain to prevent scratching.
Hope this helps.
For more cleaning tips, please review your owner’s manual.
Thanks again, for your time and feedback.
–Kindest Regards, Derrick
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/
Written by a customer while visiting frigidaire.com
Customer Rating
5
New only 1 month in use
on September 11, 2018
Posted by: SADC
from VA
[This review was collected as part of a promotion.] This was a new side-by-side Frigidaire refrigerator that was installed in our new home when we purchased it. It seems to be working very well.
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 10, 2018
Hi SADC!
We appreciate you taking the time to provide your awesome feedback. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Thank you for being a loyal consumer!
Kindly- CiCi
We appreciate you taking the time to provide your awesome feedback. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Thank you for being a loyal consumer!
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the fridge!
on September 11, 2018
Posted by: sstassen22
from Ocean Springs, MS
[This review was collected as part of a promotion.] Perfect for our family! Plenty of room on both sides!
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, October 12, 2018
Hi there. We appreciate you taking the time to provide feedback. Should you need any assistance in the future please give our team a call. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Typical Fridge
on September 12, 2018
Posted by: SharM
from Phoenix, AZ
[This review was collected as part of a promotion.] This fridge came with the house we bought brand new and we didn't get to choose it as it was a spec home. The shelves break very easily in the doors so be careful if you try to adjust where they are located. Got a replacement shelf and it broke during shipping. Still waiting to get yet another. Doesn't help that they did not even protect it in the box.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, September 17, 2018
Hi, SharM! I am terribly sorry to hear that the part that was shipped to you arrived damaged. I don't see where you called to request a reorder. Please contact our Parts Department at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST to advise of the damaged part. Please reference order number 31336752-00. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice look and lots of space.
on September 14, 2018
Posted by: Lornbean
from Jacksonville, FL
[This review was collected as part of a promotion.] Really nice. Glad I got this one! Sometimes the ice gets stuck but othe tan that I'm satisfied.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com