Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
1
DISAPPOINTED LEMON
on January 16, 2020
Posted by: Lucyyy
I got this refrigerator for my brand new house in August of 2019. The freezer didn't seal well so there was constant moisture along the seal ,around the ice maker and dripping down the front of the fridge. I contacted Frigidaire. After 6 attempts to be fixed they said that there's nothing left for them to do for me. I've had many refrigerators and I've never had the issue that I'm having with this one! it's like they're just coming up with any excuse not to replace my refrigerator! I am totally disappointed with Frigidaire!! I will never purchase one again!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 17, 2020
Hello, Lucyyy.
Thank you for sharing your experience. We apologize for your experience. Upon reviewing your information, records are showing we have been working with our authorized service provider to resolve this matter. Please reconnect should you need additional assistance.
Kindly,
R'Shaye
Thank you for sharing your experience. We apologize for your experience. Upon reviewing your information, records are showing we have been working with our authorized service provider to resolve this matter. Please reconnect should you need additional assistance.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
Quality
on April 10, 2020
Posted by: Robinmarci
[This review was collected as part of a promotion.] This was provided by our builder and honestly we are very surprised by the quality and features. There is ample room for beverages of all sizes. We use the drawers for cheese, fruits and vegetables. Freezer holds more than expected and love ice, water dispenser.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sleek and modern!
on May 5, 2020
Posted by: betw40
[This review was collected as part of a promotion.] Fits perfectly in our new kitchen. Big enough without being too big. Love the filtration system and multiple options on ice. Runs very smoothly and not loud like other refrigerators.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud noises throughout the day
on May 20, 2020
Posted by: krautey
[This review was collected as part of a promotion.] sounds like a whale or dolphin communicating. Also, the "stainless" which is not stainless as magnets stick to it is impossible to clean the water marks from the initial install with this refrigerator.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 28, 2020
Hello, krautey.
Thank you for your review and rating.
I understand you’re noticing loud sounds coming from your fridge.
These sounds normally indicate your refrigerator is operating correctly. When the surrounding noise is low, you might hear some of these sounds. Some surfaces on floors, walls, kitchen cabinets, and open kitchen plans may make these sounds more noticeable.
I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your model’s Use & Care guide page 23 for further details about the common sounds your fridge may produce, along with watching this short video. https://youtu.be/PLSixFjjuv8
Using a stainless-steel cleaner like our Frigidaire ReadyClean™ Stainless Steel Cleaner may assist in removing the watermarks along with aiding in building up a protective coating to prevent fingerprints or smudges. For further details about our ReadyClean Stainless Steel Cleaner, please click the link below.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508691/
Should you need us or have any additional questions, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for your review and rating.
I understand you’re noticing loud sounds coming from your fridge.
These sounds normally indicate your refrigerator is operating correctly. When the surrounding noise is low, you might hear some of these sounds. Some surfaces on floors, walls, kitchen cabinets, and open kitchen plans may make these sounds more noticeable.
I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your model’s Use & Care guide page 23 for further details about the common sounds your fridge may produce, along with watching this short video. https://youtu.be/PLSixFjjuv8
Using a stainless-steel cleaner like our Frigidaire ReadyClean™ Stainless Steel Cleaner may assist in removing the watermarks along with aiding in building up a protective coating to prevent fingerprints or smudges. For further details about our ReadyClean Stainless Steel Cleaner, please click the link below.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508691/
Should you need us or have any additional questions, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
My Refrigerator is POSSESSED!
on May 22, 2020
Posted by: mdbrown266
[This review was collected as part of a promotion.] We bought a new home, and the developer included all new Frigidaire appliances. The dishwasher and washer and dryer are fine, but the refrigerator is possessed. All day long it growls and spits and knocks. I have a work order in for someone to look at it, but they are taking too much time. By the time they finally get here to look at it, either the refrigerator will have transitioned to the fourth dimension or my soul will be in eternal tartarus.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 1, 2020
Hello, Mdbrown266! Thank you for your review. We are sorry to hear that you have not been pleased with the operational noises of you refrigerator. With your new appliance, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Enjoying the new refrigerator
on July 4, 2020
Posted by: FXY1
[This review was collected as part of a promotion.] I appreciate my refrigerator. However, there is a strange noise I periodically hear grumbling from inside of it. Not sure what it is.
Written by a customer while visiting frigidaire.com
Customer Rating
4
fridge
on July 13, 2020
Posted by: jase0801
[This review was collected as part of a promotion.] came with our house. I like the size, lots of room,
Written by a customer while visiting frigidaire.com
Customer Rating
5
Surprised
on July 15, 2020
Posted by: PhillyBill73
[This review was collected as part of a promotion.] Nice refrigerator. Was concerned at first because of its size (I previously had a larger GE fridge) but it really holds quite a bit of food. Water and ice dispensers work much better than than my previous GE fridge.
Written by a customer while visiting frigidaire.com