Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
4
Great fridge
on May 13, 2018
Posted by: AG480
from Arizona
[This review was collected as part of a promotion.] I like this fridge just wish it was all stainless steel and had more space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Can be built better
on May 13, 2018
Posted by: A to Z
from Bluffton, SC
[This review was collected as part of a promotion.] Came with our new house. Doesn’t seem to be as spacious as you would think, likely due to being a side by side. One drawer is really hard to use - warranty is getting me a new shelf and drawer. See a lot plastic shavings on the inside.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 14, 2018
A to Z, I am dismayed that your refrigerator is not as you expected. Your refrigerator, at 25.5 cubic feet, is one of the largest Side-By-Side models available. With its adjustable interior storage, there are over 100 ways to organize and customize your refrigerator. I am certain you will find one that works best for your family. Thank you for your valuable feedback. In today’s competitive marketplace feedback from our consumers is vital to our continued success. Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. Should you have any questions, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a great start
on May 14, 2018
Posted by: MDH7
from Dallas tx
[This review was collected as part of a promotion.] New fridge and the ice maker squirts all over the inside causing it too look like it needs to be defrosted plus the seals are bad. A lot of condensation.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 15, 2018
Yikes, MDH7! I hate to hear that you are having issues with your new fridge. It looks like a technician was sent out and he found the problem. The photos are being reviewed by our Technical Support Team Lead and you will be contacted with further instructions within 2-3 business days. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Interior fit and finish mediocre at best.
on May 14, 2018
Posted by: Choppers
from New mexico
[This review was collected as part of a promotion.] As the title says the interior fit is not very impressive. Drawer fit and operation is poor. Shelves look and feel cheap. Beyond that the refrigerator is fine. It came In a new home, we had no choice in the selection.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 15, 2018
Hi Choppers!
We regret hearing that you are not content with the design of your refrigerator and will be sure to let the proper channel know.
We always appreciate our fellow Frigidaire ambassadors, who take the time to give us their feedback.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever any additional questions or concerns, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully –CiCi
We regret hearing that you are not content with the design of your refrigerator and will be sure to let the proper channel know.
We always appreciate our fellow Frigidaire ambassadors, who take the time to give us their feedback.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever any additional questions or concerns, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully –CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Black refrigerator
on May 14, 2018
Posted by: Vicki57
from Franklin KY
[This review was collected as part of a promotion.] This side-by-side model refrigerator came as standard appliance with a home we purchased. I would not have chosen black as it shows every smudge. The icemaker also makes a very loud clicking noise just before it dumps ice. It also sounds like a motorcycle revving up at one point in the process. Maybe it's the water filling the ice tray or the compressor, I don't know, but the noises are annoying. Makes ice quickly though. Needs one more shelf in the refrigerator side. Probably wouldn't have chosen this model if I had been shopping for a refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 15, 2018
Hi Vicki57!
Your feedback and critique on your refrigerator is greatly appreciated.
We understand that some sounds coming from your refrigerator can be a little bothersome. Your refrigerator may make many sounds such as clicking; which would be a normal operational sound as the solenoid opens and closes the ice chute.
Should you experience any sounds that are unusual, feel free to contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Your feedback and critique on your refrigerator is greatly appreciated.
We understand that some sounds coming from your refrigerator can be a little bothersome. Your refrigerator may make many sounds such as clicking; which would be a normal operational sound as the solenoid opens and closes the ice chute.
Should you experience any sounds that are unusual, feel free to contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
My Frig
on May 15, 2018
Posted by: Mel123
from Buckeye, AZ
This is one on the feature that is in the Express Homes by DRH. Day one this Frig makes a noise like a little man is inside of the frig tinkering
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 16, 2018
Mel123, I am saddened that your new refrigerator is louder than you expected. I know how frustrating it can be to adjust to the sounds from a new appliance. Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some hard surfaces like floors, walls, kitchen cabinets, and open concept living spaces may make these sounds more noticeable. Please compare what you are hearing to the normal operating sounds listed on page 24 in your Owner’s Manual. If what you are hearing is not addressed, or if you have any questions, by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Clunking Ice Maker
on May 16, 2018
Posted by: you_asked
[This review was collected as part of a promotion.] This ice maker in this fridge makes a terrible grinding/clunking noise. Don't buy.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 17, 2018
Hi You_asked!
We understand that some sounds coming from your refrigerator can be a little bothersome.
Your ice maker may make many sounds such as clunking or thumping; which would be a normal operational sound the ice maker will make as the ice cubes fall into the ice bin.
Also, the ice maker fan, water valve activation and refrigerant gas may create sounds during the ice maker operation.
Should you experience any sounds that are not normal, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We understand that some sounds coming from your refrigerator can be a little bothersome.
Your ice maker may make many sounds such as clunking or thumping; which would be a normal operational sound the ice maker will make as the ice cubes fall into the ice bin.
Also, the ice maker fan, water valve activation and refrigerant gas may create sounds during the ice maker operation.
Should you experience any sounds that are not normal, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great appliance
on May 16, 2018
Posted by: Elimae
from Frierson, Louisiana
[This review was collected as part of a promotion.] Ours frigidaire came with our home and we love all the features, especially the ice maker!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com