Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
2
cheap
on August 6, 2018
Posted by: JLATL
from Atlanta, GA
We asked our builder to include fridge and dishwasher in our asking price.
We got the absolute cheapest model on the dishwasher, and this fridge. The drawers squeak when being pulled out, and the ice & water panel has no depth to it. I have to really paying attention to wear I place a cup or my coffee pot otherwise water gets all over the place. Right now I am trying to order an additional door shelf as there seems to be one missing.
We got the absolute cheapest model on the dishwasher, and this fridge. The drawers squeak when being pulled out, and the ice & water panel has no depth to it. I have to really paying attention to wear I place a cup or my coffee pot otherwise water gets all over the place. Right now I am trying to order an additional door shelf as there seems to be one missing.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, August 16, 2018
Thanks for the feedback, JLATL! To lubricate the drawers, try rubbing a piece of wax paper along the edges and work them back and forth in the tracks. While we cannot implement all suggestions we receive, we will continue to use valuable feedback like yours to improve the quality and design of our products moving forward. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on October 16, 2018
Posted by: Gwendoline23
from Killeen Texas
[This review was collected as part of a promotion.] Great and easy to accommodate groceries. Very affordable and easy to clean
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on December 1, 2018
Posted by: Nickandcourt
from Mobile al
[This review was collected as part of a promotion.] Had it for about a month now , very pleased . It's very sleek and I highly recommend
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
True to it's label
on April 14, 2019
Posted by: momsstuff2018
from Katy, Tx
[This review was collected as part of a promotion.] This appliance was one of the incentive products that came with the DRHorton home I purchased in March 2019. Efficient, efficient, efficient and spacious for my small family. I am totally impressed with the quality and workmanship of this product.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Visually Appealing
on June 29, 2019
Posted by: AdeA
from Texas
[This review was collected as part of a promotion.] The refrigerator is visually appealing but am disappointed with some features. It still leaks water from the dispenser which is really interesting. Technician came by to check it and lowered the setting but still it wouldn't stop leaking. Maybe it was designed to leak water.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 2, 2019
Hi, AdeA! We apologize that you are not fully content with your refrigerator, and thank you for taking the time to bring your concerns to our attention. A tip that can assist with the matter you are experiencing, is to ensure that the ice chute is free of ice build up or frost.
If this does not aid in resolving your concerns, please reach back out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
If this does not aid in resolving your concerns, please reach back out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not so good
on July 1, 2019
Posted by: BryanO
from Winter Haven, FL
It came with the house. Can't keep up with demand for ice for family of four. Water gets behind the panel below the water tray and the tray is small holding very little that spills.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 9, 2019
Hey. BryanO! Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
We understand that the icemaker is not producing enough ice. Please know that the icemaker is designed to produce about 80 cubes in 24 hours (8 cubes every 2 hours).
We also recommend leaving your cup under the dispenser for 1-2 seconds longer after releasing the actuator paddle for any dripping of water and/or ice. Please also make sure that the ice chute is closing properly so it's not letting warm air enter to cause water dripping.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions. Have a great day! – Courtney
We understand that the icemaker is not producing enough ice. Please know that the icemaker is designed to produce about 80 cubes in 24 hours (8 cubes every 2 hours).
We also recommend leaving your cup under the dispenser for 1-2 seconds longer after releasing the actuator paddle for any dripping of water and/or ice. Please also make sure that the ice chute is closing properly so it's not letting warm air enter to cause water dripping.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Roomy sized Refrigerator
on July 4, 2019
Posted by: Marsha1963
from Maricopa, AZ
This refrigerator came with my new home I purchased through DR Horton. It is very roomy and holds a lot. However, when you use the water/ice dispenser, it leaks water into the tray and the other day it overflowed during the middle of the night and ran down the front of the fridge and now there is a water streak on the stainless steel that won't come off. There must be an issue with this as this is not normal to be happening.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 10, 2019
Hi, Marsha1963.
Thank you for being a valued customer. We understand your concerns. We have an awesome stainless steal cleaner, it help removes stains, smudges, and leaves a protective coating on your appliance. The part number for the Frigidaire ReadyClean Stainless Cleaner is 5304508691. Check your dispenser paddle to ensure it is not sticking after you have used the dispenser. Please feel free to reach out to us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for being a valued customer. We understand your concerns. We have an awesome stainless steal cleaner, it help removes stains, smudges, and leaves a protective coating on your appliance. The part number for the Frigidaire ReadyClean Stainless Cleaner is 5304508691. Check your dispenser paddle to ensure it is not sticking after you have used the dispenser. Please feel free to reach out to us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Barely working
on August 5, 2019
Posted by: e3francis
I have only had it less than 2years and it has broken several times.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 6, 2019
Hello, e3francis.
Thank you for your review and rating!
I feel awful to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
Lastly, I have attempted a connection with you via email to review your concerns about your experience with your fridge.
Best Regards-
Derrick
Thank you for your review and rating!
I feel awful to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
Lastly, I have attempted a connection with you via email to review your concerns about your experience with your fridge.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com