Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
3
average
on April 3, 2018
Posted by: Billyfl
from florida
[This review was collected as part of a promotion.] The major problem with this fridge is the water constantly drips from the ice dispenser onto the tray and down the face of the door. It also makes strange noises like a girgiling sound at times.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 4, 2018
Hi Billyfl!
Thank you for taking time out of your day to provide us with your valuable feedback.
We can see how some sounds coming from your refrigerator can be a little strange. Your refrigerator will make many sounds, such as gurgling, clicking or snapping; which are a part of the normal operations.
However, we would like to get a little more insight pertaining to your ice dispenser.
At your convenience, please contact us directly via phone at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Thank you for taking time out of your day to provide us with your valuable feedback.
We can see how some sounds coming from your refrigerator can be a little strange. Your refrigerator will make many sounds, such as gurgling, clicking or snapping; which are a part of the normal operations.
However, we would like to get a little more insight pertaining to your ice dispenser.
At your convenience, please contact us directly via phone at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spiked w side by side
on April 3, 2018
Posted by: Gingy
from Ponchatoula la
[This review was collected as part of a promotion.] Love my fridge!! Spoiled now. Crushed ice features!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Side by Side
on April 4, 2018
Posted by: jrestrad
from Princeton, TX
[This review was collected as part of a promotion.] This fridge was given to us with our new home and we are quite pleased with it. Adjusting the temperature settings took a while trying to find the right balance but it has ample amounts of shelves and drawers. Had I had to purchase a fridge I probably would have chosen this one anyway or something similar.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
TOO LOUD
on April 4, 2018
Posted by: WAY TOO LOUD
[This review was collected as part of a promotion.] I got this frige with my new house and am trying to sell it. ITS TOO LOUD and not cost efficient
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nicknamed Mona Lisa
on April 4, 2018
Posted by: keymaster
from Space Coast, FL
[This review was collected as part of a promotion.] This refrigerator came with a new home purchase.
The freezer is too narrow - makes it hard to use and stay organized. There is the occasional avalanche upon opening the door. The ice maker takes up too much space which compromises the already petite freezer. The water dispenser, filter assembly, and water valve quit working after a month.
As for the inside of the fridge itself, it's too narrow for more food than for two people a week (a 1950s bad idea). There is a manufacturer’s defect in the first of three small drawers in the interior of the fridge - a crooked drawer that, when pulled open for use, grinds on itself for a 'finger-nails on a chalkboard' experience.
An unusual 'feature' of this refrigerator is its musicality. At various times, throughout day and night, it will moan or hum quite extensively. This had us initially thinking there was a radio playing somewhere nearby.
The overall visual appearance is decent - clean lines, blends in well with cabinets and other appliances. The overall function of the appliance, in general, is decent.
The freezer is too narrow - makes it hard to use and stay organized. There is the occasional avalanche upon opening the door. The ice maker takes up too much space which compromises the already petite freezer. The water dispenser, filter assembly, and water valve quit working after a month.
As for the inside of the fridge itself, it's too narrow for more food than for two people a week (a 1950s bad idea). There is a manufacturer’s defect in the first of three small drawers in the interior of the fridge - a crooked drawer that, when pulled open for use, grinds on itself for a 'finger-nails on a chalkboard' experience.
An unusual 'feature' of this refrigerator is its musicality. At various times, throughout day and night, it will moan or hum quite extensively. This had us initially thinking there was a radio playing somewhere nearby.
The overall visual appearance is decent - clean lines, blends in well with cabinets and other appliances. The overall function of the appliance, in general, is decent.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 5, 2018
Keymaster, I am dismayed to hear of your unhappiness with your refrigerator. For the difficult drawer, please remove the drawer completely to ensure it has been installed correctly in the guides. Rubbing the gliders of the drawer, and the guides on each side of the refrigerator with olive oil or waxed paper, may help ease the slide. Thank you for sharing your valuable feedback. Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. Should you have any questions, please don’t hesitate to reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
No ice
on April 5, 2018
Posted by: Sabe0926
from Cleburne, TX
Bought a new house and this fridge was included. A month went by and didn't have any ice. The ice maker doesn't work. Been waiting a week for the part to come in so it can be replaced and I can start having ice.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 9, 2018
Hello, Sabe0926! I can certainly understand your frustration with needing a repair on such a new appliance. I see where the technician has provided photos of the issue and your file has been sent to our Back Office for further review. Please allow 72 business hours for a resolution. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
2
eehhh!!
on April 7, 2018
Posted by: Noneavail
from Jacksonville fl
[This review was collected as part of a promotion.] Was all Frigidaire in new home and not a favorite for us! Multiple issues with products in last home and already have had seal replaced on freezer side once, noticing condensation again, will be calling next week for service
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 9, 2018
Hi Noneavail!
We apologize for your experience with any Frigidaire products and your feedback will definitely not go unnoticed.
In researching, we were unable to locate any recent contact or service request with the information provided.
So that we are able to properly assist you, please contact us 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly–CiCi
We apologize for your experience with any Frigidaire products and your feedback will definitely not go unnoticed.
In researching, we were unable to locate any recent contact or service request with the information provided.
So that we are able to properly assist you, please contact us 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly–CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features!
on April 7, 2018
Posted by: Foley
from Georgia
[This review was collected as part of a promotion.] This refrigerator has a lot room and spacious doors for storage of perishables, meats, and cheeses.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com