Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
3
I like it
on July 14, 2020
Posted by: Niecy9708
[This review was collected as part of a promotion.] I like the frig for the most part. It came with my new home. The ice maker has a slow drip is the only complaint I really have. I also wish they would have selected a frig that didn't show fingerprints. Overall I am happy with it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 30, 2020
Hi, Niecy9708!
Thanks for taking the time to provide your feedback. I’m not sure what the exact issue is regarding the ice maker but want to know more so we can better assist you. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for taking the time to provide your feedback. I’m not sure what the exact issue is regarding the ice maker but want to know more so we can better assist you. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Review
on July 22, 2020
Posted by: Ada20
[This review was collected as part of a promotion.] I am having some issues with the ice maker and water. We have to hold the side door close so that it makes ice! I have called a rep to come out and hopefully it will be fixed.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 6, 2020
Hello, Ada20!
Thank you for your feedback. We are not happy to learn that the refrigerator icemaker is not working properly. Should service not address your concerns, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are not happy to learn that the refrigerator icemaker is not working properly. Should service not address your concerns, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features
on July 24, 2020
Posted by: cody55
[This review was collected as part of a promotion.] The refrigerator was with the new house I bought, and I love it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
One issue
on July 27, 2020
Posted by: Kay E
[This review was collected as part of a promotion.] I bought this a few weeks ago and everything was great. The water stopped working though. I've looked and it said the
filter may be clogged, which is odd because its new.
filter may be clogged, which is odd because its new.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 11, 2020
Hi, Kay E!
Thank you for your feedback. We are glad to know that the refrigerator is working well, except for the concerns with the water flow. Ensure that the water filter is not frozen or cracked, also make sure that the water filter is set into place. These are some reasons that could cause the water flow to slow or stop inside the refrigerator. Should you need further assistance, please feel free to chat with us online at Frigdaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are glad to know that the refrigerator is working well, except for the concerns with the water flow. Ensure that the water filter is not frozen or cracked, also make sure that the water filter is set into place. These are some reasons that could cause the water flow to slow or stop inside the refrigerator. Should you need further assistance, please feel free to chat with us online at Frigdaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
water pooling on the floor of the freezer turned to ice!
on July 27, 2020
Posted by: askmrhp
[This review was collected as part of a promotion.] I have a frozen puddle of ice on the bottom of my freezer. I cleaned the grate under the freezer door my freezer is at 0°.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 12, 2020
Hello, askmrhp!
Thanks for bringing your concerns to our attention. We would love to learn more about your issue so we can better assist. If you still need assistance, feel free to chat with us at Frigidaire.com or you can contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for bringing your concerns to our attention. We would love to learn more about your issue so we can better assist. If you still need assistance, feel free to chat with us at Frigidaire.com or you can contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beat features
on August 10, 2020
Posted by: Willie G
[This review was collected as part of a promotion.] So far I have no complains it works and store items easily. The best refrigerator I ever had.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features lots of room
on August 13, 2020
Posted by: Push
[This review was collected as part of a promotion.] This cane with our new home purchase has been great no issues
Written by a customer while visiting frigidaire.com
Customer Rating
4
Easy Operation
on August 14, 2020
Posted by: jjmc2
It is simple and serves my purpose and the stainless steel is a nice fit in the kitchen.
Written by a customer while visiting frigidaire.com