Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Average customer rating
4.2
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
854
4 Stars
382
3 Stars
158
2 Stars
73
1 Star
66
83%of customers recommend this product.
(
569 out of
688)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
Customer Rating
3
Came with new house
on October 30, 2019
Posted by: Jetson
[This review was collected as part of a promotion.] Makes a lot of noise, leaks from ice dispenser and the drawers do not pull out easily.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 31, 2019
Hello, Jetson.
Thank you for your review and rating!
Congratulations, your new home.
I’m disappointed to learn about the hiccups you have experienced so far.
Did you know? To get those troublesome plastic drawers to open/close smoothly try rubbing waxed paper on the slides and hangers or vegetable oil.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound. For additional information about the sounds your fridge makes, I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 23.
Also, please watch this short video showing some of the sounds your fridge may produce.
https://youtu.be/PLSixFjjuv8
In some cases, ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser.
Have you changed your water filter recently? Remember, if it’s been six months or longer since you last changed your water filter, this may affect the performance of your ice/water dispenser along with the quality of your water.
Should the sound become louder, please give us a call. Our Customer Care Team can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30am-8pm EST.
We appreciate your comments and will be happy to use your experience for future reference.
Regards-
Derrick
Thank you for your review and rating!
Congratulations, your new home.
I’m disappointed to learn about the hiccups you have experienced so far.
Did you know? To get those troublesome plastic drawers to open/close smoothly try rubbing waxed paper on the slides and hangers or vegetable oil.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound. For additional information about the sounds your fridge makes, I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 23.
Also, please watch this short video showing some of the sounds your fridge may produce.
https://youtu.be/PLSixFjjuv8
In some cases, ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser.
Have you changed your water filter recently? Remember, if it’s been six months or longer since you last changed your water filter, this may affect the performance of your ice/water dispenser along with the quality of your water.
Should the sound become louder, please give us a call. Our Customer Care Team can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30am-8pm EST.
We appreciate your comments and will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on October 30, 2019
Posted by: Wayne and Meki
[This review was collected as part of a promotion.] This came with the home we built! No problems yet, may need to read up on how to change filtration system...
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features
on October 31, 2019
Posted by: Ddqe
[This review was collected as part of a promotion.] Great product would buy again .........................
Written by a customer while visiting frigidaire.com
Customer Rating
5
So good
on October 31, 2019
Posted by: echelon89
[This review was collected as part of a promotion.] We just got this new Fridge and its everything we ever wanted, large space convenient storage excellent low and consistent temperatures. All about the fridge works perfectly. We are very happy.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on October 31, 2019
Posted by: BabaD
[This review was collected as part of a promotion.] High pitched sound, was serviced; noise/sound still there
Response from frigidaire.comBy Briana, Online Outreach Specialist, November 1, 2019
Hello, BabaD! Thank you for your feedback! We sincerely apologize for your experience with your appliance. With your new appliance, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on October 31, 2019
Posted by: BabaD
[This review was collected as part of a promotion.] High pitched sound, was serviced; noise/sound still there
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 1, 2019
Hello, BabaD.
Did you know Frigidaire has a Youtube channel with loads of helpful video for most of your appliances? Check-out this video https://youtu.be/PLSixFjjuv8 about noises for refrigerators such as yours. If the noise you are experiencing different, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Did you know Frigidaire has a Youtube channel with loads of helpful video for most of your appliances? Check-out this video https://youtu.be/PLSixFjjuv8 about noises for refrigerators such as yours. If the noise you are experiencing different, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on November 1, 2019
Posted by: Inyo07
[This review was collected as part of a promotion.] I moved in 4 months ago and they are work very well
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Noisy Refrigerator
on November 1, 2019
Posted by: TomD54
[This review was collected as part of a promotion.] This refrigerator came with a new house built by Lennar. It is extremely loud and makes all sorts of noise.
Response from frigidaire.comBy Briana, Online Outreach Specialist, November 4, 2019
Hello, TomD54! Thank you for your feedback! We sincerely apologize for your experience with your appliance. With your new appliance, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com