Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
5
Door in Door is super handy!
on August 16, 2024
Posted by: Countrygirlathome
[This review was collected as part of a promotion.] Love our LG French Door 'with access door to frequently accessed chilled items.' Love the moveability of the shelves to lower or raise them as my needs to chill change. The compressor and motor are so quiet, I have to listen closely to ensure the fridge is running. I do like the drawer storage, especially the long flat drawer for meats, etc. I have used the entire shelf to chill buffet platters- quite handy. We really love the ice making machine and self contained ice bin to prevent the ice cubes from picking up odors. Expensive, but a terrific fit for our family's needs
Written by a customer while visiting lg.com
Customer Rating
1
Ice maker 👎🏼
on August 16, 2024
Posted by: Kr86
from Montana
[This review was collected as part of a promotion.] The ice maker only makes an average of 12 ice cubes everyday…….and the whole unit just up and quit working, so currently trying to get the unit repaired
Quality
1
Features
3
Value
3
Response from lg.comBy LG Digital Care Team, August 19, 2024
Hey there! It's always important to get enough ice from your ice maker during these hot summer days. We recommend checking the water filter in the refrigerator to ensure that it is not empty, as well as making sure that there is enough water pressure flowing into the unit. One of the ways you can do so is by filling at least 8 ounces of water in a cup while counting. You should get 8 ounces in 8 seconds. If your ice maker is still not producing enough ice, please feel free to reach out to us in a private message on social media with your contact details and model number at @LGUSSupport. After that, our teams will be able to look into this further with you. We hope to hear from you soon! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Spacious, accessible, and dependable.
on August 18, 2024
Posted by: Enrique928
from Yuma Arizona
[This review was collected as part of a promotion.] I been with this refrigerator for over several years now. I been very impressed how it works as well the enormous space inside. We are family of 7 so having fresh food to eat has not been the problem. It features an easy access to items without the need to open the doors completely is a plus. Most of all I enjoy how quiet this refrigerator is. I have a simple house and my refrigerator is like in the middle of the house I have to tell you I do not hear it run. Let’s not forget the freezer section, if there is a place to keep your frozen items frozen and at the same time having the ability to access them easily. Then you will love this feature and its unique way to store food. For a longer time frame. My kids had never complained about the water tasting bad since the filter inside the refrigerator makes not only good to drink but it keeps the water fresh and cool.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Nice Looking but Continues to Break Down
on August 29, 2024
Posted by: Kenster Utah
from Hurricane, UT
I bought several LG products 6 years ago when we built our new home. Most of them work great. However, in the 6 years I have owned the refrigerator, I have experienced multiple issues. Here is the list:
April 2019 - Replaced a bad Control Board
January 2023 - Replaced Compressor after it stopped working
August 2023 - Replaced Icemaker because it stopped making ice
August 2024 - Compressor has gone out again
Fortunately I purchased an extended warranty that covered most of the issues through 2023. However, the extended warranty has expired and now I'm left with a refrigerator that has stopped working again.
April 2019 - Replaced a bad Control Board
January 2023 - Replaced Compressor after it stopped working
August 2023 - Replaced Icemaker because it stopped making ice
August 2024 - Compressor has gone out again
Fortunately I purchased an extended warranty that covered most of the issues through 2023. However, the extended warranty has expired and now I'm left with a refrigerator that has stopped working again.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG Digital Care Team, August 29, 2024
Hey there! We appreciate your review about getting your LG refrigerator serviced. We always want a new home to have everything it needs, including appliances built to last. Even though your fridge is out of warranty, we would love to have another shot at getting it back up and running to 100%. Please send us a private message on social media at @LGUSSupport with your model number and contact details. Our team is ready to go! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
The worst!
on September 7, 2024
Posted by: My Fridge does not work
[This review was collected as part of a promotion.] Currently my 4 year old fridge is not working. FREEZER WILL NOT FREEZE, REFIGERATOR IS WARM.
HAVE NOT FOUND A REPAIR PERSIN YET.
HAVE NOT FOUND A REPAIR PERSIN YET.
Response from lg.comBy LG Social, September 9, 2024
Hello, thank you for reaching out to us! We understand how important it is to have a fully functional refrigerator. Not to worry though, we're here to help get your fridge back to its best! You can reach out to us on social media at @LGUSSupport, share your details and serial number, and we'll assign a dedicated team member to assist you. We look forward to getting your refrigerator running smoothly again, we've got your back. ~ Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Good features, but not worth it!
on September 21, 2024
Posted by: Dlabrecque01
A lot of money for something that needed repair at 2 years old and then died at 5years and 8 months!
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey, we know how important it is to have a long-lasting and reliable refrigerator for your family. We are constantly working to improve and appreciate the feedback. We stand by our customers every step of the way and would love to help you get it fixed. Please send us a private message on social media with your personal information and serial number. We have a dedicated team on standby, ready to help! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
4
Very functional interior use of space
on November 28, 2024
Posted by: AnotherJim
[This review was collected as part of a promotion.] We bought this 4.5 years ago and, fortunately, got a 5 year extended warranty that replaced the compressor. Otherwise, it has been a great addition to our kitchen.
Written by a customer while visiting lg.com
Customer Rating
2
Nice, but unreliable
on May 12, 2025
Posted by: GordF
from Saint Paul MN
5 1/2 years into use the compressor died, replaced under warranty but not labor or drier. Five months later we're told it has a slow leak in cooling system, then the control board failed. Had to replace and it's only six years old.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy lg, LG Digital Care Team, May 13, 2025
Thank you for sharing your experience, we know how important it is to have a reliable refrigerator, and we appreciate you bringing this to our attention. While we're glad the compressor was covered under warranty, we understand the added frustration with follow-up repairs. We'd like to have our team take a closer look into your case, be sure to reach us through social media @LGUSSupport. We're here for you! ^Jose
Written by a customer while visiting lg.com