Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
5
Great
on June 27, 2024
Posted by: Jcassar
from Long Island NY
Bought this fridge in 2018 and absolutely love it. It has been reliable and fits so much food for parties and gatherings. The fridge is very quiet and easy to keep clean.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poorly made- won't last you more than a few years.
on June 27, 2024
Posted by: dishee
from MA
[This review was collected as part of a promotion.] Bought this refrigerator in June 2018. It lasted all of six years before the compressor, condenser and drier broke down. I've loved this refrigerator but according to the repairman, it would take $1,500-$1,700 to repair it. So off I go to buy a new fridge - FAR sooner than I should have to - and the new one's not gonna be an LG (if I can help it).
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy LG, June 28, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG refrigerator, model LFXS28566S, has let you down after only six years of use. I can imagine how frustrating and disappointing it must be to have multiple components break down, especially the compressor, condenser, and drier.
I want to acknowledge your loyalty and appreciation for having chosen LG as your refrigerator brand. It's clear that you've been a satisfied customer until now. I apologize that we didn't meet your expectations in terms of durability and reliability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge your loyalty and appreciation for having chosen LG as your refrigerator brand. It's clear that you've been a satisfied customer until now. I apologize that we didn't meet your expectations in terms of durability and reliability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Linear Compressor failed
on July 21, 2024
Posted by: MG63
from Mars, PA
[This review was collected as part of a promotion.] I bought this several years ago and wish I hadn't. the linear compressor failed, which is a known issue and i am having a very difficult time getting it fixed. the App for the LG refrigerator says my fridge is working just fine and it is not. I have contacted the call center and the first time what they said they would do did not happen.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, July 22, 2024
Hi, there. Thank you for sharing your experience with our LG refrigerator. We value your feedback and understand the challenges you've faced with the linear compressor issue. We'd like to ensure that you receive the assistance you need. Please reach out to us via social media @LGUSSupport. @LGUSSupport, and we will provide you with specialized assistance to address the issues you've encountered. We appreciate your patience and look forward to resolving this matter for you.- Zie
Written by a customer while visiting lg.com
Customer Rating
5
Fridge is fantastic
on July 22, 2024
Posted by: Jen 59
from Sultan Washington
[This review was collected as part of a promotion.] I really love my Fridge it has more than enough room for everything. I also love the small door opening in the front, we have our creamers in it for the mornings when you din't want to open the whole fridge no blast of cold air.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on July 24, 2024
Posted by: Brawler12
[This review was collected as part of a promotion.] EOutstanding features were my primary considerations, and I discovered them in this refrigerator. The utilization of space was impeccable. A middle drawer for storing snacks and beverages. The easy-to-use ice maker and Wi-Fi control were the main features I was looking for, and I found them all in this LG.
Written by a customer while visiting lg.com
Customer Rating
5
Great Product
on July 24, 2024
Posted by: Brawler1296
from Spring, TX
[This review was collected as part of a promotion.] Superb refrigerator equipped with Wi-Fi controls at a highly appealing price point. A standout feature for me is the convenient right-side door that provides easy access to items such as coffee creamer and small beverages, eliminating the need to open the main refrigerator door.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy
on July 28, 2024
Posted by: Ktennis
Nothing but problems. Had this fridge for 6 years and have had to have it repaired 3 times already. Such garbage, waste of money. DO NOT BUY! Unless you enjoy constantly fearing the inevitable of it not cooling your food.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for sharing your feedback with us. We’re truly sorry to hear about the repeated issues with your LG refrigerator model LFXS28566S and understand your frustration with having to deal with multiple repairs.
To address the cooling issues, we suggest checking the refrigerator's temperature settings to ensure they are set correctly. Also, make sure the vents inside the refrigerator are not blocked, as this can impact cooling efficiency.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
If you continue to experience problems or have other concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further and explore possible solutions to improve your experience.
We appreciate your patience and hope to resolve this issue for you.
—Renzo
To address the cooling issues, we suggest checking the refrigerator's temperature settings to ensure they are set correctly. Also, make sure the vents inside the refrigerator are not blocked, as this can impact cooling efficiency.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
If you continue to experience problems or have other concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further and explore possible solutions to improve your experience.
We appreciate your patience and hope to resolve this issue for you.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Compressor issues - lasted only 4 years :-(
on July 30, 2024
Posted by: bmcorc
from Bettendorf, Iowa
[This review was collected as part of a promotion.] Good size. The Refrigerator Doors are a bit wonky and they don't always latch correctly. Our original Compressor last us 4 years before it crapped out. The replacement Compressor lasted 2 years and needs to be replaced. We never use the wi-fi capabilities.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for sharing your experience with us. We understand that your LFXS28566M refrigerator doors are not latching correctly, and you've experienced issues with the compressor. Your feedback is valuable to us. For the door latching issue, we recommend checking if the doors are properly aligned. Sometimes adjusting the leveling legs can help ensure a proper seal. Additionally, ensure there are no obstructions hindering the door closure. Regarding the compressor, we're sorry to hear about this recurring issue. To address this, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions and assist with the replacement process.
We appreciate your patience and understanding. —Mau
We appreciate your patience and understanding. —Mau
Written by a customer while visiting lg.com