Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: Jeff in FL
from FL
Verified Purchase:Yes
We’ve had this fridge since December 2017. Great looks. Great space. We have a 2nd freezer with an ice maker so that lack of ice produced is not an issue. Now the bad - The compressor had to be replaced in June 2022. So now it is March 2024 and the compressor is still good so fingers crossed that it lasts as long as they say it will.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
2
Features
5
Value
4
Response from lg.comBy true, LG Digital Care Team, April 9, 2024
Hey Jeff. We're glad your LG refrigerator is working again, and rest assured we'll be here to ensure everything goes smoothly from here. If you need any help, please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We are always ready to help you in any way we can. ^ Diego
Written by a customer while visiting lg.com
Posted by: Eldeaneo
from Bowie, MD
Verified Purchase:Yes
I love the look and capacity. Don't like the performance.
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy LG, June 6, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that you're not satisfied with the performance of your LG refrigerator, despite loving the look and capacity. I can imagine how frustrating it must be to have an appliance that doesn't meet your expectations.
First and foremost, I want to acknowledge your disappointment and frustration. I'm truly sorry that our product hasn't lived up to your expectations. We understand that performance is a crucial aspect of any appliance, and we're sorry that we've fallen short.
I want to assure you that we take your feedback seriously and are committed to making things right. We'll work with you to identify the issues you're experiencing and provide a solution to improve the performance of your refrigerator. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your disappointment and frustration. I'm truly sorry that our product hasn't lived up to your expectations. We understand that performance is a crucial aspect of any appliance, and we're sorry that we've fallen short.
I want to assure you that we take your feedback seriously and are committed to making things right. We'll work with you to identify the issues you're experiencing and provide a solution to improve the performance of your refrigerator. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Posted by: Bruce the Blindman
from Az
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best fridge ever best fridge ever it holds lots of Mountain Dew and pizza
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy LG
on May 5, 2024
Posted by: KYMama
from Mammoth Cave Ky
[This review was collected as part of a promotion.] This is the worst refrigerator. Bought in 2017. Never worked. Had many repairs and finally replaced in 2018. Still never kept good temps. In 2023 the compressor went out. Replaced compressor and evaporator coil and here we are a year later and out again. They will cover compressor but not labor which in our area is too expensive so will be looking for a new brand and will never buy another LG product. Looking into joining the lawsuit against them.
Pros: Features/Settings
Quality
1
Features
1
Value
2
Response from lg.comBy true, LG Digital Care Team, May 13, 2024
Hi KyMama. A working refrigerator is vital to your successful routine. We're here to help make things right! Feel free to send us a private message on social media (@LGUSSupport) with your phone, model, and serial numbers. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Expensive refrigerator for 5 years of mediocr serv
on June 1, 2024
Posted by: MaryReviews
from Mason, OH
Refrigerator made noise most of the 5 years 5 months I had it. Door in door never worked well. 5 months after the 5 year warranty I purchased, the compressor stopped working. Good riddance to expensive crap.
Pros: Style/Design
Quality
2
Features
4
Value
1
Response from lg.comBy LG, June 3, 2024
Hello there. We understand the inconvenience caused by the noise and performance issues with your LG refrigerator, model #LFXS28566M, especially the experience with the door-in-door compressor failure after the warranty period. Our goal is to provide high-quality products and exceptional customer service. We regret that we fell short of your expectations, and we want to make things right for you. Please reach out to us on social media using @LGUSSupport so we can further assist you. ^Win
Written by a customer while visiting lg.com
Customer Rating
1
not impressed
on June 9, 2024
Posted by: jeff heider 1
from 6602
it’s not even 4 years old and the whole cooling system went out i’ve called a few times and have never hear from the appliance guys to get a date to fix it
Quality
1
Features
4
Value
2
Response from lg.comBy LG, June 10, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFXS28566S) model. We understand that it is important for your unit to work properly. We aim to deliver outstanding service that fulfills our customers' requirements and anticipations. In the meantime, you may visit https://www.lg.com/us/support/help-library/why-is-my-refrigerator-not-cooling-CT00023125-1426094905942. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed. Still under warranty
on June 14, 2024
Posted by: Sucks for me
[This review was collected as part of a promotion.] Failure . Warranty still good making me pay for labor on a fridge with a Warranty
Compressor failure
Compressor failure
Response from lg.comBy LG, June 14, 2024
Hi there. Thank you for sharing your feedback on the LG Refrigerator (LFXS28566M) model. We understand the importance of having reliable appliances that function correctly and last. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations.
We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great configurations to organize everything.
on June 20, 2024
Posted by: Ernie22
I bought this fridge 5 years ago and has been great for my family. My fridge malfunctioned after 5 years and all it took to get it foxed was a call to the amazing LG team that took excellent care of me.
Written by a customer while visiting lg.com