Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: LSB53
Verified Purchase:Yes
Great refrigerator until the compressor quit and every repairman I contacted said go buy a new one but not an LG.
Response from lg.comBy LG Customer Experience team, Customer Care, December 29, 2023
Hi there. We understand your refrigerator is in need of repairs. We're here to help! Should you be inclined to, please reach out to us via social media so that we can facilitate the repair process. Our handle is @LGUSSupport. Please include your phone number and refrigerator information (model and serial numbers) in your private message to us. Alternatively, you're welcome to leave your feedback about your experience here: http://spr.ly/6422RdRZp. We'd appreciate the submission as we're always looking to improve the customer experience and will use your input to help reach our goals! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Awful!
on January 11, 2024
Posted by: Laura827
Poorly made. I’ve owned this refrigerator for a few years and the door is coming apart with standard use, water filter housing broke while attempting to replace the filter, and now the entire unit is no longer cooling
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 17, 2024
Hi there, we have to painfully agree that we've dropped the ball on this one, and for that we ask that you please accept our deepest apologies. Many thanks to you for bringing this issue to our attention. We take all concerns seriously. With that said, this model has been discontinued in order for us to make the necessary improvements so that this doesn't happen again in the future. We appreciate your commitment to the LG brand and for the opportunity to make things right. ~Tanisha
Written by a customer while visiting lg.com
Posted by: DavidinNewJersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] overall a good refridgerator which has treated us well in the few years we have owned it
Written by a customer while visiting lg.com
Posted by: Anonymous
from San Diego, California
Verified Purchase:Yes
I love the design, space, appearance of my LG linear compressor refrigerator but definitely hate the fact that in 5.5 years the compressor has been replaced twice and the ice maker once. I don’t see a technical reason for it and wouldn’t buy an LG refrigerator anytime soon.
Pros: ease of use
Quality
1
Features
5
Value
2
Response from lg.comBy LG, June 11, 2024
Hello there. Thank you for sharing your experience with the LFXS28566S unit. We understand your frustration with having to replace the compressor twice and the ice maker once within just 5.5 years of ownership, despite appreciating the refrigerator's design and space. Your feedback regarding the frequent compressor failures and lack of durability is valuable. Should you need further assistance, please send us a private message at @LGUSSupport on social media; we take such incidents seriously and strive to enhance the reliability of our products. We appreciate your patience.^Con
Written by a customer while visiting lg.com
Posted by: Piech
Verified Purchase:Yes
3.5 yrs in and compressor broke down, had difficult time with service getting it fixed and getting reimbursed for the food that went to waste. Now, 1 year later something loud like a fan is coming out and have to pay out of pocket for it. Just the aesthetic is nice, otherwise dont buy unless you ready to shed some $$$.
Response from lg.comBy LG, June 11, 2024
Hi there. Thank you for sharing your experience with your LFXS28566S refrigerator. We're disappointed to hear about the challenges you've faced, including the breakdown of the compressor and subsequent difficulties with service and reimbursement for wasted food.
It's concerning to learn that you're now experiencing another issue, this time with a loud noise resembling a fan, and that you're required to pay out of pocket for the repair. We understand your frustration and the financial burden this may pose.
While we're glad to hear that you appreciate the aesthetic of the refrigerator, we understand that reliability and ongoing costs are significant factors in your overall satisfaction with the product.
Your feedback is important to us, and we'll ensure that it's shared with the relevant teams for further review and improvement. If you have any further questions or concerns, please don't hesitate to reach out to us via @LGUSSupport on social media. -Charles
It's concerning to learn that you're now experiencing another issue, this time with a loud noise resembling a fan, and that you're required to pay out of pocket for the repair. We understand your frustration and the financial burden this may pose.
While we're glad to hear that you appreciate the aesthetic of the refrigerator, we understand that reliability and ongoing costs are significant factors in your overall satisfaction with the product.
Your feedback is important to us, and we'll ensure that it's shared with the relevant teams for further review and improvement. If you have any further questions or concerns, please don't hesitate to reach out to us via @LGUSSupport on social media. -Charles
Written by a customer while visiting lg.com
Posted by: Cdogclee
from Beaufort,Sc
Verified Purchase:Yes
The fridge is spacious and works great. The door in door option is amazing and the folding shelf is a great feature. Only negative is the small ice maker.
Pros: Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Sanchez fam
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor went out after 3 years BUT LG came and fixed the issue right away
Pros: Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: mhwrigs
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our refrigerator 3 years ago. The ice maker had to be replaced very shortly after the refrigerator was delivered. The refrigerator stopped working New Years Day 2024. The freezer stopped shortly after. We lost a lot of food. Took over a month to fix
Response from lg.comBy true, LG Digital Care Team, April 8, 2024
Hello there! We understand how important it is to have a reliable refrigerator to store your food safely and keep it fresh. We are glad to hear that your refrigerator is now working well, and we are committed to ensuring that everything goes smoothly from here on. We would be happy to hear more about your case and explore if there are any available options to assist you. Please send us a private message on social media @LGUSSupport, including your contact information, model, and serial number. We'll be more than happy to look into this for you.^ Diego
Written by a customer while visiting lg.com